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Software · head to head

Acquire vs HappyFox

Acquire logo

Acquire

Software

Conversational customer engagement platform

From
$50/month
Rated
-
Full reviewWebsite
HappyFox logo

HappyFox

Software

Help desk software for happy customers

From
$29/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Acquire pricing is not published on any tier; HappyFox the Basic plan caps agents at 5, with unlimited agents only above it
  • They diverge on capability: Acquire covers Live chat, HappyFox covers Ticketing.

Where they differ

Only the attributes on which Acquire and HappyFox actually diverge.

Attributes where Acquire and HappyFox differ
AttributeAcquireHappyFox
Starting price$50/month$29/month
Founded20152012

Identical on both: pricing model (subscription), free tier (No), platforms (Web, Ios, Android), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Acquire

  • Live chat
  • Co-browsing
  • Video chat
  • AI chatbots
  • Screen sharing
  • Zendesk
  • HubSpot
  • Microsoft Dynamics

Only in HappyFox

  • Ticketing
  • Automation
  • SLA management
  • Self-service portal
  • Reporting
  • Microsoft Teams
  • Jira
  • Zapier

Both cover

  • Knowledge base
  • Salesforce
  • Slack
  • SOC2
  • GDPR
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Acquire

  • Live chat and messaging on a website or appnot HappyFox
  • Omnichannel support across chat, SMS, email and voicenot HappyFox
  • Video and cobrowsing sessions with customersnot HappyFox
  • Routing and SLAs across a support queuenot HappyFox
  • Call deflection from phone into digital channelsnot HappyFox

HappyFox

  • Help desk ticketing across email, chat and phonenot Acquire
  • Managing internal and customer support requests in one queuenot Acquire

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Acquire

  • Pricing is not published on any tier
  • Aimed at enterprise and mid-market support organisations rather than small teams

HappyFox

  • The Basic plan caps agents at 5, with unlimited agents only above it
  • Per agent prices are not published on the main pricing page and require opening a separate page per product
  • The 20% saving requires annual billing

Pricing, plan by plan

Acquire

$50/month
  • Starter$50/month
    • Live chat
    • Basic co-browse
    • Canned responses
  • Professional$100/month
    • Everything in Starter
    • Video chat
    • Chatbots
  • Enterprise$undefined/month
    • Custom features
    • Dedicated support
    • SLA guarantee

HappyFox

$29/month
  • Mighty$29/month
    • Omnichannel ticketing
    • SLA management
    • Basic reporting
  • Fantastic$49/month
    • Everything in Mighty
    • Custom fields
    • Asset management
  • Enterprise$69/month
    • Everything in Fantastic
    • Task management
    • Advanced automation
  • Enterprise Plus$89/month
    • Agent scripting
    • Custom roles
    • Sandbox

Which should you pick?

Choose Acquire if

  • You need live chat.
  • You work on Web, Ios, Android.
  • You also want co-browsing.
Acquire review

Choose HappyFox if

  • You need ticketing.
  • You work on Web, Ios, Android.
  • You also want automation.
HappyFox review

Questions people ask

Is Acquire or HappyFox better?
Neither clearly leads. Acquire starts at $50/month and HappyFox at $29/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Acquire or HappyFox?
Acquire starts at $50/month and HappyFox at $29/month.
Does Acquire or HappyFox run on more platforms?
Both run on Web, Ios, Android, so platform support will not decide this one for you.
What is Acquire best used for?
Acquire is most often used for live chat and messaging on a website or app, omnichannel support across chat, sms, email and voice, video and cobrowsing sessions with customers, routing and slas across a support queue. Of those, live chat and messaging on a website or app and omnichannel support across chat, sms, email and voice are not what HappyFox is typically brought in for.
What can Acquire do that HappyFox cannot?
Acquire covers Live chat, Co-browsing, Video chat, AI chatbots. HappyFox covers Ticketing, Automation, SLA management, Self-service portal. Both handle Knowledge base, Salesforce, Slack, SOC2.
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Related pages

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