Softwr

Software · head to head

8x8 Contact Center vs Gladly

8x8 Contact Center logo

8x8 Contact Center

Software

Integrated cloud communications and contact center

From
$85/month
Rated
-
Full reviewWebsite
Gladly logo

Gladly

Software

Radically personal customer service

From
$180/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: 8x8 Contact Center listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre; Gladly no pricing is published at any level, and the pricing page states no per agent cost, per conversation rate, minimum commitment or feature tiers
  • They diverge on capability: 8x8 Contact Center covers Voice, Gladly covers Lifelong conversation.

Where they differ

Only the attributes on which 8x8 Contact Center and Gladly actually diverge.

Attributes where 8x8 Contact Center and Gladly differ
Attribute8x8 Contact CenterGladly
Starting price$85/month$180/month
PlatformsWeb, Desktop, Ios, AndroidWeb, Ios, Android
Founded19872014

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in 8x8 Contact Center

  • Voice
  • Digital channels
  • ACD
  • WFM
  • Quality management
  • Analytics
  • Microsoft Teams
  • Zendesk

Only in Gladly

  • Lifelong conversation
  • Omnichannel support
  • Customer timeline
  • Task management
  • Knowledge base
  • Shopify
  • Magento
  • Kustomer

Both cover

  • IVR
  • Salesforce
  • SOC2
  • GDPR
  • PCI DSS
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

8x8 Contact Center

  • Unified communicationsnot Gladly
  • Contact centernot Gladly
  • Remote worknot Gladly
  • Customer supportnot Gladly

Gladly

  • Customer service built around a single customer record rather than ticketsnot 8x8 Contact Center
  • Handling support conversations across voice, messaging and emailnot 8x8 Contact Center

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

8x8 Contact Center

  • Listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre

Gladly

  • No pricing is published at any level, and the pricing page states no per agent cost, per conversation rate, minimum commitment or feature tiers
  • The pricing page presents outcome statistics in place of any cost information
  • Every route to a figure goes through a demo or sales conversation

Pricing, plan by plan

8x8 Contact Center

$85/month
  • X6$85/month
    • Voice contact center
    • ACD
    • IVR
  • X7$110/month
    • X6 + Digital channels
    • Quality management
  • X8$140/month
    • X7 + WFM
    • Speech analytics
    • Advanced AI

Gladly

$180/month
  • Hero$180/month
    • All channels
    • Customer timeline
    • Knowledge base
  • Superhero$210/month
    • Everything in Hero
    • Custom reporting
    • Advanced rules

Which should you pick?

Choose 8x8 Contact Center if

  • You need voice.
  • You work on Web, Desktop, Ios, Android.
  • You also want digital channels.
8x8 Contact Center review

Choose Gladly if

  • You need lifelong conversation.
  • You work on Web, Ios, Android.
  • You also want omnichannel support.
Gladly review

Questions people ask

Is 8x8 Contact Center or Gladly better?
Neither clearly leads. 8x8 Contact Center starts at $85/month and Gladly at $180/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, 8x8 Contact Center or Gladly?
8x8 Contact Center starts at $85/month and Gladly at $180/month.
Does 8x8 Contact Center or Gladly run on more platforms?
8x8 Contact Center runs on Web, Desktop, Ios, Android. Gladly runs on Web, Ios, Android.
What is 8x8 Contact Center best used for?
8x8 Contact Center is most often used for unified communications, contact center, remote work, customer support. Of those, unified communications and contact center are not what Gladly is typically brought in for.
What can 8x8 Contact Center do that Gladly cannot?
8x8 Contact Center covers Voice, Digital channels, ACD, WFM. Gladly covers Lifelong conversation, Omnichannel support, Customer timeline, Task management. Both handle IVR, Salesforce, SOC2, GDPR.
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