Software · pricing
Gladly pricing
Gladly publishes 2 tiers. Below is each one, what it adds over the tier beneath it, and where the ladder stops being worth climbing for most people.
- Entry price
- $180/month
- Model
- Subscription
- Tiers
- 2
- Free tier
- Not on record
Gladly plans, side by side
Every published tier in ascending order of price, with the number of features each one lists. An absence here means the record does not itemise it, not that the tier lacks it.
| Plan | Price | Features listed | Step up from the tier below |
|---|---|---|---|
| Hero | $180/month | 4 | Entry tier |
| Superhero | $210/month | 4 | +$30/month, 4 more features |
What each tier adds
The set difference between each tier's feature list and the one beneath it. Where a tier lists nothing new, the vendor has either stopped repeating the inherited list or the tier raises limits rather than adding capability, the record does not distinguish the two, so this page does not either.
Hero
$180/monthThe entry tier. It covers all channels, customer timeline, knowledge base, basic reporting.
Superhero
$210/monthOver Hero, this tier adds:
- Everything in Hero
- Custom reporting
- Advanced rules
- API access
What the product covers
The full Gladly feature record, grouped as the catalogue groups it. This is the product as a whole; the record does not map every feature onto a specific tier.
Core
- Lifelong conversation
- Omnichannel support
- Customer timeline
- Task management
- Knowledge base
- IVR
Integrations
- Shopify
- Salesforce
- Magento
- Kustomer
- Stripe
Security
- SOC2
- GDPR
- PCI DSS
Platform
- Web support
- Ios support
- Android support
People bring Gladly in for customer service built around a single customer record rather than tickets, handling support conversations across voice, messaging and email. If that is not the job you are buying for, the alternatives to Gladly are worth a look before you commit to a tier.
Before you pay for Gladly
Three things this page cannot tell you, and all three change the bill. The record carries a price and a billing period but not the unit - per-seat and flat-rate pricing are indistinguishable in this data, so a five-person team may be looking at five times the figure above. It carries no annual rate, so any discount for paying yearly is not something this page can quote. And it carries no trial length.
What it can tell you is the shape of the ladder: 2 tiers between $180/month and $210/month, with the jump itemised above. With no free tier on record, the cheapest way to answer the rest is to compare Gladly against the tools that do have one before committing.
Gladly runs on web, ios, android, and is published by Gladly Inc of San Francisco, CA. The full record is on the Gladly review.
Gladly pricing questions
- How much does Gladly cost?
- Gladly publishes 2 tiers, from $180/month for Hero up to $210/month for Superhero. The cheapest paid tier is $180/month.
- Does Gladly have a free plan?
- Not on the record we hold: Gladly is listed as subscription. Whether a free trial is offered is not something this record captures, so check the vendor's site.
- What is the difference between Hero and Superhero on Gladly?
- Superhero costs $210/month against $180/month, and adds everything in hero, custom reporting, advanced rules, api access.
- Is the Superhero plan on Gladly worth it?
- That depends entirely on whether you need what it adds, which on the published record is everything in hero, custom reporting, advanced rules, api access. It costs $210/month against $180/month for Hero. Softwr has not used either tier, so this page can tell you what changes, not whether it is worth the difference to you.
- What am I actually paying for with Gladly?
- The record lists 17 features across 4 areas: core, integrations, security, platform. In practice it is brought in for customer service built around a single customer record rather than tickets, handling support conversations across voice, messaging and email.
- Does Gladly charge per user?
- The record carries a price and a billing period for each of its 2 tiers, but not the unit that price is charged in. Per-seat and flat-rate billing look identical in this data, so check the vendor's page before budgeting for a team.
- Are these Gladly prices current?
- They are what the catalogue entry holds, refreshed when the entry is. Vendors change pricing without notice and nobody at Softwr re-verifies each tier by hand, so treat this as a structured summary and the vendor's own pricing page as the authority.
- What should I compare Gladly against before paying?
- Nothing else in this directory is filed close enough to Gladly to make a useful price comparison.