Acquire vs Smartsupp

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

What people use each for

The jobs each tool is most often brought in to do.

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Pricing, plan by plan

Which should you pick?

Questions people ask

Is Acquire or Smartsupp better?

Neither clearly leads. Acquire starts at $50/month and Smartsupp at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.

Which is cheaper, Acquire or Smartsupp?

Smartsupp has a free tier; the other does not. Paid plans start at $50/month for Acquire and Free for Smartsupp.

Does Acquire or Smartsupp run on more platforms?

Acquire runs on Web, Ios, Android. Smartsupp runs on Web, Mobile app, IOS, Android.

Can I use Smartsupp for free?

Yes. Smartsupp has a free tier, so you can try it without paying. Acquire starts at $50/month.

What is Acquire best used for?

Acquire is most often used for live chat and messaging on a website or app, omnichannel support across chat, sms, email and voice, video and cobrowsing sessions with customers, routing and slas across a support queue. Of those, live chat and messaging on a website or app and omnichannel support across chat, sms, email and voice are not what Smartsupp is typically brought in for.

What can Acquire do that Smartsupp cannot?

Acquire covers Live chat, Video chat, AI chatbots, Screen sharing. Smartsupp covers Live chat messaging, Visitor tracking, Heatmaps, Shopify. Both handle Co-browsing, Slack, Web support, Android support.