Softwr

Live Chat & Chatbots · head to head

Acquire vs Klaus

Acquire logo

Acquire

Live Chat & Chatbots

Conversational customer engagement platform

From
$50/month
Rated
-
Full reviewWebsite
Klaus logo

Klaus

Customer Support

AI-powered quality management for support teams

From
$50/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Acquire pricing is not published on any tier; Klaus no longer available as standalone product after Zendesk acquisition
  • They diverge on capability: Acquire covers Live chat, Klaus covers AI-powered QA.

Where they differ

Only the attributes on which Acquire and Klaus actually diverge.

Attributes where Acquire and Klaus differ
AttributeAcquireKlaus
Pricing modelsubscriptionUnknown
PlatformsWeb, Ios, AndroidWeb
CategoryLive Chat & ChatbotsCustomer Support
Founded20152017

Identical on both: starting price ($50/month), free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Acquire

  • Live chat
  • Co-browsing
  • Video chat
  • AI chatbots
  • Screen sharing
  • Knowledge base
  • HubSpot
  • Slack

Only in Klaus

  • AI-powered QA
  • Conversation reviews
  • Scorecards
  • Coaching
  • Performance analytics
  • Calibration
  • Intercom
  • Freshdesk

Both cover

  • Salesforce
  • Zendesk
  • SOC2
  • GDPR
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Acquire

  • Live chat and messaging on a website or appnot Klaus
  • Omnichannel support across chat, SMS, email and voicenot Klaus
  • Video and cobrowsing sessions with customersnot Klaus
  • Routing and SLAs across a support queuenot Klaus
  • Call deflection from phone into digital channelsnot Klaus

Klaus

  • Quality assurancenot Acquire
  • Agent coachingnot Acquire
  • Performance trackingnot Acquire

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Acquire

  • Pricing is not published on any tier
  • Aimed at enterprise and mid-market support organisations rather than small teams

Klaus

  • No longer available as standalone product after Zendesk acquisition
  • Requires separate Zendesk subscription (not included in base plan)
  • Cannot be used with non-Zendesk help desk systems

Pricing, plan by plan

Acquire

$50/month
  • Starter$50/month
    • Live chat
    • Basic co-browse
    • Canned responses
  • Professional$100/month
    • Everything in Starter
    • Video chat
    • Chatbots
  • Enterprise$undefined/month
    • Custom features
    • Dedicated support
    • SLA guarantee

Klaus

$50/month
  • Workforce Engagement Bundle$50/month
    • Includes Zendesk QA (formerly Klaus)
    • Requires base Zendesk Support or Suite plan
    • 100% conversation review with AI

Which should you pick?

Choose Acquire if

  • You need live chat.
  • You work on Web, Ios, Android.
  • You also want co-browsing.
Acquire review

Choose Klaus if

  • You need ai-powered qa.
  • You also want conversation reviews.
Klaus review

Questions people ask

Is Acquire or Klaus better?
Neither clearly leads. Acquire starts at $50/month and Klaus at $50/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Acquire or Klaus?
Acquire starts at $50/month and Klaus at $50/month.
Does Acquire or Klaus run on more platforms?
Acquire runs on Web, Ios, Android. Klaus runs on Web.
What is Acquire best used for?
Acquire is most often used for live chat and messaging on a website or app, omnichannel support across chat, sms, email and voice, video and cobrowsing sessions with customers, routing and slas across a support queue. Of those, live chat and messaging on a website or app and omnichannel support across chat, sms, email and voice are not what Klaus is typically brought in for.
What can Acquire do that Klaus cannot?
Acquire covers Live chat, Co-browsing, Video chat, AI chatbots. Klaus covers AI-powered QA, Conversation reviews, Scorecards, Coaching. Both handle Salesforce, Zendesk, SOC2, GDPR.

Answered from the vendors’ own pages

Klaus: Is Klaus still available as a standalone product?

No. Klaus was acquired by Zendesk in February 2024 and is now integrated into Zendesk as Zendesk QA, requiring a paid Zendesk plan as the base.

Source
Klaus: What QA features does Klaus provide?

Klaus automatically reviews 100% of customer interactions using AI, provides immediate performance insights, reduces QA time by 80%, and improves CSAT scores through targeted coaching.

Source
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Related pages

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