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Gladly vs IBM Watson Assistant

Gladly logo

Gladly

Software

Radically personal customer service

From
$180/month
Rated
-
Full reviewWebsite
IBM Watson Assistant logo

IBM Watson Assistant

Software

IBM's enterprise AI platform for conversational experiences

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only IBM Watson Assistant has a free tier, so it costs nothing to try first.
  • Each has a real cost: Gladly no pricing is published at any level, and the pricing page states no per agent cost, per conversation rate, minimum commitment or feature tiers; IBM Watson Assistant listed on UK G-Cloud 14 at £112 per instance per month, submitted directly by IBM United Kingdom Limited for IBM watsonx Assistant
  • They diverge on capability: Gladly covers Lifelong conversation, IBM Watson Assistant covers NLU engine.

Where they differ

Only the attributes on which Gladly and IBM Watson Assistant actually diverge.

Attributes where Gladly and IBM Watson Assistant differ
AttributeGladlyIBM Watson Assistant
Starting price$180/monthFree
Free tierNoYes
PlatformsWeb, Ios, AndroidWeb, Mobile, Messaging, Voice, Contact centers
Founded20141911

Identical on both: pricing model (subscription), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Gladly

  • Lifelong conversation
  • Omnichannel support
  • Customer timeline
  • Task management
  • Knowledge base
  • IVR
  • Shopify
  • Magento

Only in IBM Watson Assistant

  • NLU engine
  • Dialogue management
  • Integration with Watson services
  • Multi-language
  • Slack
  • Teams
  • SAP
  • Mobile support

Both cover

  • Salesforce
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Gladly

  • Customer service built around a single customer record rather than ticketsnot IBM Watson Assistant
  • Handling support conversations across voice, messaging and emailnot IBM Watson Assistant

IBM Watson Assistant

  • Customer engagementnot Gladly
  • Lead generationnot Gladly
  • Customer supportnot Gladly
  • Sales automationnot Gladly

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Gladly

  • No pricing is published at any level, and the pricing page states no per agent cost, per conversation rate, minimum commitment or feature tiers
  • The pricing page presents outcome statistics in place of any cost information
  • Every route to a figure goes through a demo or sales conversation

IBM Watson Assistant

  • Listed on UK G-Cloud 14 at £112 per instance per month, submitted directly by IBM United Kingdom Limited for IBM watsonx Assistant

Pricing, plan by plan

Gladly

$180/month
  • Hero$180/month
    • All channels
    • Customer timeline
    • Knowledge base
  • Superhero$210/month
    • Everything in Hero
    • Custom reporting
    • Advanced rules

IBM Watson Assistant

Free
  • FreeFree
    • Basic chatbot
    • Limited interactions
  • Plus$140/month
    • Unlimited interactions
    • Advanced features
  • Enterprise$undefined/month
    • Full customization
    • Dedicated support

Which should you pick?

Choose Gladly if

  • You need lifelong conversation.
  • You work on Web, Ios, Android.
  • You also want omnichannel support.
Gladly review

Choose IBM Watson Assistant if

  • You need nlu engine.
  • You want to start without paying.
  • You work on Web, Mobile, Messaging, Voice, Contact centers.
  • You also want dialogue management.
IBM Watson Assistant review

Questions people ask

Is Gladly or IBM Watson Assistant better?
Neither clearly leads. Gladly starts at $180/month and IBM Watson Assistant at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Gladly or IBM Watson Assistant?
IBM Watson Assistant has a free tier; the other does not. Paid plans start at $180/month for Gladly and Free for IBM Watson Assistant.
Does Gladly or IBM Watson Assistant run on more platforms?
Gladly runs on Web, Ios, Android. IBM Watson Assistant runs on Web, Mobile, Messaging, Voice, Contact centers.
Can I use IBM Watson Assistant for free?
Yes. IBM Watson Assistant has a free tier, so you can try it without paying. Gladly starts at $180/month.
What is Gladly best used for?
Gladly is most often used for customer service built around a single customer record rather than tickets, handling support conversations across voice, messaging and email. Of those, customer service built around a single customer record rather than tickets and handling support conversations across voice, messaging and email are not what IBM Watson Assistant is typically brought in for.
What can Gladly do that IBM Watson Assistant cannot?
Gladly covers Lifelong conversation, Omnichannel support, Customer timeline, Task management. IBM Watson Assistant covers NLU engine, Dialogue management, Integration with Watson services, Multi-language. Both handle Salesforce, Web support.
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