Live Chat & Chatbots · head to head
Acquire vs Botpress
Acquire
Live Chat & Chatbots
Conversational customer engagement platform
- From
- $50/month
- Rated
- -
Botpress
Live Chat & Chatbots
Open-source chatbot platform and framework
- From
- Free
- Rated
- -
The short version
- Only Botpress has a free tier, so it costs nothing to try first.
- Each has a real cost: Acquire pricing is not published on any tier; Botpress managed cloud version (Botpress Cloud) availability and pricing not accessible; open-source deployment requires managing infrastructure
- They diverge on capability: Acquire covers Live chat, Botpress covers Visual bot builder.
Where they differ
Only the attributes on which Acquire and Botpress actually diverge.
Identical on both: user rating (Not yet rated), category (Live Chat & Chatbots).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Acquire
- Live chat
- Co-browsing
- Video chat
- AI chatbots
- Screen sharing
- Knowledge base
- Salesforce
- Zendesk
Only in Botpress
- Visual bot builder
- NLU integration
- Multi-channel support
- Analytics
- Teams
- Messenger
- On-premise support
Both cover
- Slack
What people use each for
The jobs each tool is most often brought in to do.
Acquire
- Live chat and messaging on a website or appnot Botpress
- Omnichannel support across chat, SMS, email and voicenot Botpress
- Video and cobrowsing sessions with customersnot Botpress
- Routing and SLAs across a support queuenot Botpress
- Call deflection from phone into digital channelsnot Botpress
Botpress
- Development teams building chatbots and conversational AI using MIT-licensed open-source frameworknot Acquire
- Organisations needing custom conversational interfaces with programmatic control via SDK/CLInot Acquire
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Acquire
- Pricing is not published on any tier
- Aimed at enterprise and mid-market support organisations rather than small teams
Botpress
- Managed cloud version (Botpress Cloud) availability and pricing not accessible; open-source deployment requires managing infrastructure
- Dependent on OpenAI integration; users must provide and manage OpenAI API keys and costs
Pricing, plan by plan
Acquire
$50/month- Starter$50/month
- Live chat
- Basic co-browse
- Canned responses
- Professional$100/month
- Everything in Starter
- Video chat
- Chatbots
- Enterprise$undefined/month
- Custom features
- Dedicated support
- SLA guarantee
Botpress
FreeNo published plan breakdown. See the Botpress review.
Which should you pick?
Choose Acquire if
- You need live chat.
- You work on Web, Ios, Android.
- You also want co-browsing.
Choose Botpress if
- You need visual bot builder.
- You want to start without paying.
- You work on Open-source (self-hosted), Cloud-managed (Botpress Cloud).
- You also want nlu integration.
Questions people ask
- Is Acquire or Botpress better?
- Neither clearly leads. Acquire starts at $50/month and Botpress at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Acquire or Botpress?
- Botpress has a free tier; the other does not. Paid plans start at $50/month for Acquire and Free for Botpress.
- Does Acquire or Botpress run on more platforms?
- Acquire runs on Web, Ios, Android. Botpress runs on Open-source (self-hosted), Cloud-managed (Botpress Cloud).
- Can I use Botpress for free?
- Yes. Botpress has a free tier, so you can try it without paying. Acquire starts at $50/month.
- What is Acquire best used for?
- Acquire is most often used for live chat and messaging on a website or app, omnichannel support across chat, sms, email and voice, video and cobrowsing sessions with customers, routing and slas across a support queue. Of those, live chat and messaging on a website or app and omnichannel support across chat, sms, email and voice are not what Botpress is typically brought in for.
- What can Acquire do that Botpress cannot?
- Acquire covers Live chat, Co-browsing, Video chat, AI chatbots. Botpress covers Visual bot builder, NLU integration, Multi-channel support, Analytics. Both handle Slack.