Softwr

Live Chat & Chatbots · head to head

Acquire vs Front

Acquire logo

Acquire

Live Chat & Chatbots

Conversational customer engagement platform

From
$50/month
Rated
-
Full reviewWebsite
Front logo

Front

Customer Support

Where teams collaborate on customer communication

From
$25/month per seat
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Acquire pricing is not published on any tier; Front starter tier limited to single-channel support; omnichannel support requires Professional tier
  • They diverge on capability: Acquire covers Live chat, Front covers Shared inbox.

Where they differ

Only the attributes on which Acquire and Front actually diverge.

Attributes where Acquire and Front differ
AttributeAcquireFront
Starting price$50/month$25/month per seat
PlatformsWeb, Ios, AndroidCloud-based SaaS
CategoryLive Chat & ChatbotsCustomer Support
Founded20152013

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Acquire

  • Live chat
  • Co-browsing
  • Video chat
  • AI chatbots
  • Screen sharing
  • Knowledge base
  • Zendesk
  • Microsoft Dynamics

Only in Front

  • Shared inbox
  • Email collaboration
  • Omnichannel messaging
  • Analytics
  • Workflows
  • Integrations
  • Asana
  • Jira

Both cover

  • Salesforce
  • HubSpot
  • Slack
  • SOC2
  • GDPR
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Acquire

  • Live chat and messaging on a website or appnot Front
  • Omnichannel support across chat, SMS, email and voicenot Front
  • Video and cobrowsing sessions with customersnot Front
  • Routing and SLAs across a support queuenot Front
  • Call deflection from phone into digital channelsnot Front

Front

  • Multi-team customer support across email, chat, SMS channelsnot Acquire
  • Enterprises using AI to resolve complex multi-step customer requestsnot Acquire

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Acquire

  • Pricing is not published on any tier
  • Aimed at enterprise and mid-market support organisations rather than small teams

Front

  • Starter tier limited to single-channel support; omnichannel support requires Professional tier
  • AI Copilot, Smart QA, and Smart CSAT are included only in Enterprise tier ($105/seat/month); available as add-ons at higher cost in lower tiers
  • Starter tier limited to 10 automation rules; Professional tier allows 20; unlimited rules only in Enterprise
  • Advanced analytics excluded from Starter tier

Pricing, plan by plan

Acquire

$50/month
  • Starter$50/month
    • Live chat
    • Basic co-browse
    • Canned responses
  • Professional$100/month
    • Everything in Starter
    • Video chat
    • Chatbots
  • Enterprise$undefined/month
    • Custom features
    • Dedicated support
    • SLA guarantee

Front

$25/month per seat

No published plan breakdown. See the Front review.

Which should you pick?

Choose Acquire if

  • You need live chat.
  • You work on Web, Ios, Android.
  • You also want co-browsing.
Acquire review

Choose Front if

  • You need shared inbox.
  • You work on Cloud-based SaaS.
  • You also want email collaboration.
Front review

Questions people ask

Is Acquire or Front better?
Neither clearly leads. Acquire starts at $50/month and Front at $25/month per seat, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Acquire or Front?
Acquire starts at $50/month and Front at $25/month per seat.
Does Acquire or Front run on more platforms?
Acquire runs on Web, Ios, Android. Front runs on Cloud-based SaaS.
What is Acquire best used for?
Acquire is most often used for live chat and messaging on a website or app, omnichannel support across chat, sms, email and voice, video and cobrowsing sessions with customers, routing and slas across a support queue. Of those, live chat and messaging on a website or app and omnichannel support across chat, sms, email and voice are not what Front is typically brought in for.
What can Acquire do that Front cannot?
Acquire covers Live chat, Co-browsing, Video chat, AI chatbots. Front covers Shared inbox, Email collaboration, Omnichannel messaging, Analytics. Both handle Salesforce, HubSpot, Slack, SOC2.
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Related pages

More on Acquire

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