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Software · head to head

8x8 Contact Center vs Acquire

8x8 Contact Center logo

8x8 Contact Center

Software

Integrated cloud communications and contact center

From
$85/month
Rated
-
Full reviewWebsite
Acquire logo

Acquire

Software

Conversational customer engagement platform

From
$50/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: 8x8 Contact Center listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre; Acquire pricing is not published on any tier
  • They diverge on capability: 8x8 Contact Center covers Voice, Acquire covers Live chat.

Where they differ

Only the attributes on which 8x8 Contact Center and Acquire actually diverge.

Attributes where 8x8 Contact Center and Acquire differ
Attribute8x8 Contact CenterAcquire
Starting price$85/month$50/month
PlatformsWeb, Desktop, Ios, AndroidWeb, Ios, Android
Founded19872015

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in 8x8 Contact Center

  • Voice
  • Digital channels
  • IVR
  • ACD
  • WFM
  • Quality management
  • Analytics
  • Microsoft Teams

Only in Acquire

  • Live chat
  • Co-browsing
  • Video chat
  • AI chatbots
  • Screen sharing
  • Knowledge base
  • Slack
  • Microsoft Dynamics

Both cover

  • Salesforce
  • Zendesk
  • HubSpot
  • SOC2
  • HIPAA
  • GDPR
  • PCI DSS
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

8x8 Contact Center

  • Unified communicationsnot Acquire
  • Contact centernot Acquire
  • Remote worknot Acquire
  • Customer supportnot Acquire

Acquire

  • Live chat and messaging on a website or appnot 8x8 Contact Center
  • Omnichannel support across chat, SMS, email and voicenot 8x8 Contact Center
  • Video and cobrowsing sessions with customersnot 8x8 Contact Center
  • Routing and SLAs across a support queuenot 8x8 Contact Center
  • Call deflection from phone into digital channelsnot 8x8 Contact Center

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

8x8 Contact Center

  • Listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre

Acquire

  • Pricing is not published on any tier
  • Aimed at enterprise and mid-market support organisations rather than small teams

Pricing, plan by plan

8x8 Contact Center

$85/month
  • X6$85/month
    • Voice contact center
    • ACD
    • IVR
  • X7$110/month
    • X6 + Digital channels
    • Quality management
  • X8$140/month
    • X7 + WFM
    • Speech analytics
    • Advanced AI

Acquire

$50/month
  • Starter$50/month
    • Live chat
    • Basic co-browse
    • Canned responses
  • Professional$100/month
    • Everything in Starter
    • Video chat
    • Chatbots
  • Enterprise$undefined/month
    • Custom features
    • Dedicated support
    • SLA guarantee

Which should you pick?

Choose 8x8 Contact Center if

  • You need voice.
  • You work on Web, Desktop, Ios, Android.
  • You also want digital channels.
8x8 Contact Center review

Choose Acquire if

  • You need live chat.
  • You work on Web, Ios, Android.
  • You also want co-browsing.
Acquire review

Questions people ask

Is 8x8 Contact Center or Acquire better?
Neither clearly leads. 8x8 Contact Center starts at $85/month and Acquire at $50/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, 8x8 Contact Center or Acquire?
8x8 Contact Center starts at $85/month and Acquire at $50/month.
Does 8x8 Contact Center or Acquire run on more platforms?
8x8 Contact Center runs on Web, Desktop, Ios, Android. Acquire runs on Web, Ios, Android.
What is 8x8 Contact Center best used for?
8x8 Contact Center is most often used for unified communications, contact center, remote work, customer support. Of those, unified communications and contact center are not what Acquire is typically brought in for.
What can 8x8 Contact Center do that Acquire cannot?
8x8 Contact Center covers Voice, Digital channels, IVR, ACD. Acquire covers Live chat, Co-browsing, Video chat, AI chatbots. Both handle Salesforce, Zendesk, HubSpot, SOC2.
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