Live Chat & Chatbots · head to head
Acquire vs Gorgias
Acquire
Live Chat & Chatbots
Conversational customer engagement platform
- From
- $50/month
- Rated
- -
Gorgias
Live Chat & Chatbots
E-commerce helpdesk built for Shopify
- From
- $10/month
- Rated
- -
The short version
- Each has a real cost: Acquire pricing is not published on any tier; Gorgias helpdesk plans are metered by ticket volume, scaling from 50 to 5,000 tickets a month rather than a flat per-agent fee
- They diverge on capability: Acquire covers Live chat, Gorgias covers Omnichannel inbox.
Where they differ
Only the attributes on which Acquire and Gorgias actually diverge.
Identical on both: free tier (No), platforms (Web, Ios, Android), user rating (Not yet rated), category (Live Chat & Chatbots), founded (2015).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Acquire
- Live chat
- Co-browsing
- Video chat
- AI chatbots
- Screen sharing
- Knowledge base
- Salesforce
- Zendesk
Only in Gorgias
- Omnichannel inbox
- Order management
- Macros
- Automation
- Revenue tracking
- Self-service
- Shopify
- BigCommerce
Both cover
- SOC2
- GDPR
- Web support
- Ios support
- Android support
What people use each for
The jobs each tool is most often brought in to do.
Acquire
- Live chat and messaging on a website or appnot Gorgias
- Omnichannel support across chat, SMS, email and voicenot Gorgias
- Video and cobrowsing sessions with customersnot Gorgias
- Routing and SLAs across a support queuenot Gorgias
- Call deflection from phone into digital channelsnot Gorgias
Gorgias
- E-commerce support teams wanting AI-resolved conversations billed only on successful resolutionsnot Acquire
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Acquire
- Pricing is not published on any tier
- Aimed at enterprise and mid-market support organisations rather than small teams
Gorgias
- Helpdesk plans are metered by ticket volume, scaling from 50 to 5,000 tickets a month rather than a flat per-agent fee
- The AI Agent is billed separately per resolved conversation on every plan rather than included in the flat seat or ticket price
Pricing, plan by plan
Acquire
$50/month- Starter$50/month
- Live chat
- Basic co-browse
- Canned responses
- Professional$100/month
- Everything in Starter
- Video chat
- Chatbots
- Enterprise$undefined/month
- Custom features
- Dedicated support
- SLA guarantee
Gorgias
$10/month- Starter$10/month
- 50 tickets/month
- 3 user seats
- Email & social
- Basic$60/month
- 300 tickets/month
- Unlimited users
- Phone support
- Pro$360/month
- 2000 tickets/month
- Advanced automation
- Revenue statistics
- Advanced$900/month
- 5000 tickets/month
- Dedicated CSM
- Custom integrations
Which should you pick?
Choose Acquire if
- You need live chat.
- You work on Web, Ios, Android.
- You also want co-browsing.
Choose Gorgias if
- You need omnichannel inbox.
- You work on Web, Ios, Android.
- You also want order management.
Questions people ask
- Is Acquire or Gorgias better?
- Neither clearly leads. Acquire starts at $50/month and Gorgias at $10/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Acquire or Gorgias?
- Acquire starts at $50/month and Gorgias at $10/month.
- Does Acquire or Gorgias run on more platforms?
- Both run on Web, Ios, Android, so platform support will not decide this one for you.
- What is Acquire best used for?
- Acquire is most often used for live chat and messaging on a website or app, omnichannel support across chat, sms, email and voice, video and cobrowsing sessions with customers, routing and slas across a support queue. Of those, live chat and messaging on a website or app and omnichannel support across chat, sms, email and voice are not what Gorgias is typically brought in for.
- What can Acquire do that Gorgias cannot?
- Acquire covers Live chat, Co-browsing, Video chat, AI chatbots. Gorgias covers Omnichannel inbox, Order management, Macros, Automation. Both handle SOC2, GDPR, Web support, Ios support.