Software · head to head
Chatra vs Acquire
The short version
- Only Chatra has a free tier, so it costs nothing to try first.
- Each has a real cost: Chatra free plan is capped at 5 chats per month and one agent seat; Acquire pricing is not published on any tier
- They diverge on capability: Chatra covers Live chat messaging, Acquire covers Live chat.
Where they differ
Only the attributes on which Chatra and Acquire actually diverge.
Identical on both: user rating (Not yet rated), category (Unknown).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Chatra
- Live chat messaging
- CRM functionality
- Visitor tracking
- Chat history
- Shopify
- Zapier
- API
- Mobile app support
Only in Acquire
- Live chat
- Co-browsing
- Video chat
- AI chatbots
- Screen sharing
- Knowledge base
- Salesforce
- Zendesk
Both cover
- Slack
- Web support
- Android support
What people use each for
The jobs each tool is most often brought in to do.
Chatra
- Small teams starting on live chat with a hard free-tier chat limit before needing to upgradenot Acquire
Acquire
- Live chat and messaging on a website or appnot Chatra
- Omnichannel support across chat, SMS, email and voicenot Chatra
- Video and cobrowsing sessions with customersnot Chatra
- Routing and SLAs across a support queuenot Chatra
- Call deflection from phone into digital channelsnot Chatra
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Chatra
- Free plan is capped at 5 chats per month and one agent seat
- Essential and Pro tiers are billed per agent seat at $31/month and $41/month (or $25/month and $33/month if billed yearly), so cost rises directly with headcount
Acquire
- Pricing is not published on any tier
- Aimed at enterprise and mid-market support organisations rather than small teams
Pricing, plan by plan
Chatra
Free- FreeFree
- Live chat
- Basic CRM
- 1 agent
- Starter$15/month
- Unlimited agents
- Advanced CRM
- Business$49/month
- Priority support
- Custom branding
Acquire
$50/month- Starter$50/month
- Live chat
- Basic co-browse
- Canned responses
- Professional$100/month
- Everything in Starter
- Video chat
- Chatbots
- Enterprise$undefined/month
- Custom features
- Dedicated support
- SLA guarantee
Which should you pick?
Choose Chatra if
- You need live chat messaging.
- You want to start without paying.
- You work on Web, Mobile app, IOS, Android.
- You also want crm functionality.
Choose Acquire if
- You need live chat.
- You work on Web, Ios, Android.
- You also want co-browsing.
Questions people ask
- Is Chatra or Acquire better?
- Neither clearly leads. Chatra starts at Free and Acquire at $50/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Chatra or Acquire?
- Chatra has a free tier; the other does not. Paid plans start at Free for Chatra and $50/month for Acquire.
- Does Chatra or Acquire run on more platforms?
- Chatra runs on Web, Mobile app, IOS, Android. Acquire runs on Web, Ios, Android.
- Can I use Chatra for free?
- Yes. Chatra has a free tier, so you can try it without paying. Acquire starts at $50/month.
- What is Chatra best used for?
- Chatra is most often used for small teams starting on live chat with a hard free-tier chat limit before needing to upgrade. Of those, small teams starting on live chat with a hard free-tier chat limit before needing to upgrade is not what Acquire is typically brought in for.
- What can Chatra do that Acquire cannot?
- Chatra covers Live chat messaging, CRM functionality, Visitor tracking, Chat history. Acquire covers Live chat, Co-browsing, Video chat, AI chatbots. Both handle Slack, Web support, Android support.