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Software · head to head

Chatra vs LiveChat

Chatra logo

Chatra

Software

Live chat and CRM software for customer engagement

From
Free
Rated
-
Full reviewWebsite
LiveChat logo

LiveChat

Software

Customer service software that delights

From
$20/month
Rated
-
Full reviewWebsite

The short version

  • Only Chatra has a free tier, so it costs nothing to try first.
  • Each has a real cost: Chatra free plan is capped at 5 chats per month and one agent seat; LiveChat the Starter plan retains only 60 days of chat history, so an audit trail requires the Team plan at $49 per person per month
  • They diverge on capability: Chatra covers Live chat messaging, LiveChat covers Live chat.

Where they differ

Only the attributes on which Chatra and LiveChat actually diverge.

Attributes where Chatra and LiveChat differ
AttributeChatraLiveChat
Starting priceFree$20/month
Pricing modelfreemiumsubscription
Free tierYesNo
PlatformsWeb, Mobile app, IOS, AndroidWeb, Ios, Android, Desktop
Founded20102002

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Chatra

  • Live chat messaging
  • CRM functionality
  • Visitor tracking
  • Chat history
  • Slack
  • API
  • Mobile app support
  • IOS support

Only in LiveChat

  • Live chat
  • Ticketing
  • Chat routing
  • Analytics
  • Canned responses
  • File sharing
  • WordPress
  • Salesforce

Both cover

  • Shopify
  • Zapier
  • Web support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Chatra

  • Small teams starting on live chat with a hard free-tier chat limit before needing to upgradenot LiveChat

LiveChat

  • Live chat support on a website with agent routingnot Chatra
  • Handling customer conversations across chat, SMS and messaging channelsnot Chatra

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Chatra

  • Free plan is capped at 5 chats per month and one agent seat
  • Essential and Pro tiers are billed per agent seat at $31/month and $41/month (or $25/month and $33/month if billed yearly), so cost rises directly with headcount

LiveChat

  • The Starter plan retains only 60 days of chat history, so an audit trail requires the Team plan at $49 per person per month
  • Pricing is per agent, so support cost scales with headcount rather than with conversation volume
  • AI reply suggestions are capped by plan, at 3 knowledge sources on Starter and 10 above it
  • Surveys and eye catchers are predefined rather than customisable below the Enterprise plan
  • SSO, white labelling and HIPAA compliance are Enterprise only

Pricing, plan by plan

Chatra

Free
  • FreeFree
    • Live chat
    • Basic CRM
    • 1 agent
  • Starter$15/month
    • Unlimited agents
    • Advanced CRM
  • Business$49/month
    • Priority support
    • Custom branding

LiveChat

$20/month
  • Starter$20/month
    • 60-day chat history
    • Basic customization
    • Ticketing system
  • Team$41/month
    • Unlimited history
    • Advanced reporting
    • Branding removal
  • Business$59/month
    • Staffing prediction
    • Work scheduler
    • Apple Business Chat
  • Enterprise$undefined/month
    • Dedicated account manager
    • Product training
    • SSO

Which should you pick?

Choose Chatra if

  • You need live chat messaging.
  • You want to start without paying.
  • You work on Web, Mobile app, IOS, Android.
  • You also want crm functionality.
Chatra review

Choose LiveChat if

  • You need live chat.
  • You work on Web, Ios, Android, Desktop.
  • You also want ticketing.
LiveChat review

Questions people ask

Is Chatra or LiveChat better?
Neither clearly leads. Chatra starts at Free and LiveChat at $20/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Chatra or LiveChat?
Chatra has a free tier; the other does not. Paid plans start at Free for Chatra and $20/month for LiveChat.
Does Chatra or LiveChat run on more platforms?
Chatra runs on Web, Mobile app, IOS, Android. LiveChat runs on Web, Ios, Android, Desktop.
Can I use Chatra for free?
Yes. Chatra has a free tier, so you can try it without paying. LiveChat starts at $20/month.
What is Chatra best used for?
Chatra is most often used for small teams starting on live chat with a hard free-tier chat limit before needing to upgrade. Of those, small teams starting on live chat with a hard free-tier chat limit before needing to upgrade is not what LiveChat is typically brought in for.
What can Chatra do that LiveChat cannot?
Chatra covers Live chat messaging, CRM functionality, Visitor tracking, Chat history. LiveChat covers Live chat, Ticketing, Chat routing, Analytics. Both handle Shopify, Zapier, Web support, Android support.
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