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Chatra vs Haptik

Chatra logo

Chatra

Software

Live chat and CRM software for customer engagement

From
Free
Rated
-
Full reviewWebsite
Haptik logo

Haptik

Software

Conversational AI platform for customer engagement and support

From
On request
Rated
-
Full reviewWebsite

The short version

  • Only Chatra has a free tier, so it costs nothing to try first.
  • Each has a real cost: Chatra free plan is capped at 5 chats per month and one agent seat; Haptik no pricing is published, and no tier, cost structure or minimum is disclosed
  • They diverge on capability: Chatra covers Live chat messaging, Haptik covers Conversational AI.

Where they differ

Only the attributes on which Chatra and Haptik actually diverge.

Attributes where Chatra and Haptik differ
AttributeChatraHaptik
Starting priceFreeOn request
Pricing modelfreemiumsubscription
Free tierYesNo
PlatformsWeb, Mobile app, IOS, AndroidWeb, Mobile, Messaging apps, Voice
Founded20102013

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Chatra

  • Live chat messaging
  • CRM functionality
  • Visitor tracking
  • Chat history
  • Shopify
  • Zapier
  • Mobile app support
  • IOS support

Only in Haptik

  • Conversational AI
  • Multi-channel support
  • Intent recognition
  • Analytics
  • WhatsApp
  • Facebook
  • Mobile support
  • Messaging apps support

Both cover

  • Slack
  • API
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Chatra

  • Small teams starting on live chat with a hard free-tier chat limit before needing to upgradenot Haptik

Haptik

  • Building conversational AI assistants for customer supportnot Chatra
  • Automating customer conversations across messaging channelsnot Chatra

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Chatra

  • Free plan is capped at 5 chats per month and one agent seat
  • Essential and Pro tiers are billed per agent seat at $31/month and $41/month (or $25/month and $33/month if billed yearly), so cost rises directly with headcount

Haptik

  • No pricing is published, and no tier, cost structure or minimum is disclosed
  • The only routes to a figure are a demo request or an enterprise sales email

Pricing, plan by plan

Chatra

Free
  • FreeFree
    • Live chat
    • Basic CRM
    • 1 agent
  • Starter$15/month
    • Unlimited agents
    • Advanced CRM
  • Business$49/month
    • Priority support
    • Custom branding

Haptik

On request
  • Starter$100/month
    • Basic chatbot
    • 1 channel
  • Professional$300/month
    • Advanced AI
    • Multi-channel
  • Enterprise$undefined/month
    • Custom solutions
    • Dedicated support

Which should you pick?

Choose Chatra if

  • You need live chat messaging.
  • You want to start without paying.
  • You work on Web, Mobile app, IOS, Android.
  • You also want crm functionality.
Chatra review

Choose Haptik if

  • You need conversational ai.
  • You work on Web, Mobile, Messaging apps, Voice.
  • You also want multi-channel support.
Haptik review

Questions people ask

Is Chatra or Haptik better?
Neither clearly leads. Chatra starts at Free and Haptik at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Chatra or Haptik?
Chatra has a free tier; the other does not. Paid plans start at Free for Chatra and On request for Haptik.
Does Chatra or Haptik run on more platforms?
Chatra runs on Web, Mobile app, IOS, Android. Haptik runs on Web, Mobile, Messaging apps, Voice.
Can I use Chatra for free?
Yes. Chatra has a free tier, so you can try it without paying. Haptik starts at On request.
What is Chatra best used for?
Chatra is most often used for small teams starting on live chat with a hard free-tier chat limit before needing to upgrade. Of those, small teams starting on live chat with a hard free-tier chat limit before needing to upgrade is not what Haptik is typically brought in for.
What can Chatra do that Haptik cannot?
Chatra covers Live chat messaging, CRM functionality, Visitor tracking, Chat history. Haptik covers Conversational AI, Multi-channel support, Intent recognition, Analytics. Both handle Slack, API, Web support.
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