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Live Chat & Chatbots · head to head

Chatra vs HubSpot Live Chat

Chatra logo

Chatra

Live Chat & Chatbots

Live chat and CRM software for customer engagement

From
Free
Rated
-
Full reviewWebsite
HubSpot Live Chat logo

HubSpot Live Chat

Live Chat & Chatbots

Live chat integrated with HubSpot CRM platform

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Chatra free plan is capped at 5 chats per month and one agent seat; HubSpot Live Chat the Internet Archive's capture of HubSpot's live chat page on 4 January 2022 confirmed live chat is offered free as part of Service Hub, which the page states also has separate premium plans, though no premium figure appeared on the page itself.
  • They diverge on capability: Chatra covers CRM functionality, HubSpot Live Chat covers CRM integration.

Where they differ

Only the attributes on which Chatra and HubSpot Live Chat actually diverge.

Attributes where Chatra and HubSpot Live Chat differ
AttributeChatraHubSpot Live Chat
Founded20102006

Identical on both: starting price (Free), pricing model (freemium), free tier (Yes), platforms (Web, Mobile app, IOS, Android), user rating (Not yet rated), category (Live Chat & Chatbots).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Chatra

  • CRM functionality
  • Visitor tracking
  • Chat history
  • Shopify
  • Zapier
  • API

Only in HubSpot Live Chat

  • CRM integration
  • Visitor identification
  • Chatbot builder
  • Salesforce
  • Gmail
  • Outlook

Both cover

  • Live chat messaging
  • Slack
  • Web support
  • Mobile app support
  • IOS support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Chatra

  • Small teams starting on live chat with a hard free-tier chat limit before needing to upgradenot HubSpot Live Chat

HubSpot Live Chat

  • Customer engagementnot Chatra
  • Lead generationnot Chatra
  • Customer supportnot Chatra
  • Sales automationnot Chatra

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Chatra

  • Free plan is capped at 5 chats per month and one agent seat
  • Essential and Pro tiers are billed per agent seat at $31/month and $41/month (or $25/month and $33/month if billed yearly), so cost rises directly with headcount

HubSpot Live Chat

  • The Internet Archive's capture of HubSpot's live chat page on 4 January 2022 confirmed live chat is offered free as part of Service Hub, which the page states also has separate premium plans, though no premium figure appeared on the page itself.

Pricing, plan by plan

Chatra

Free
  • FreeFree
    • Live chat
    • Basic CRM
    • 1 agent
  • Starter$15/month
    • Unlimited agents
    • Advanced CRM
  • Business$49/month
    • Priority support
    • Custom branding

HubSpot Live Chat

Free
  • FreeFree
    • Live chat
    • CRM
    • Basic features
  • Starter$50/month
    • Marketing automation
    • Enhanced features
  • Professional$320/month
    • Advanced workflows
    • Custom reporting

Which should you pick?

Choose Chatra if

  • You need crm functionality.
  • You want to start without paying.
  • You work on Web, Mobile app, IOS, Android.
  • You also want visitor tracking.
Chatra review

Choose HubSpot Live Chat if

  • You need crm integration.
  • You want to start without paying.
  • You work on Web, Mobile app, IOS, Android.
  • You also want visitor identification.
HubSpot Live Chat review

Questions people ask

Is Chatra or HubSpot Live Chat better?
Neither clearly leads. Chatra starts at Free and HubSpot Live Chat at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Chatra or HubSpot Live Chat?
Chatra starts at Free and HubSpot Live Chat at Free.
Does Chatra or HubSpot Live Chat run on more platforms?
Both run on Web, Mobile app, IOS, Android, so platform support will not decide this one for you.
Can I use Chatra for free?
Both have a free tier, so you can try either at no cost before committing.
What is Chatra best used for?
Chatra is most often used for small teams starting on live chat with a hard free-tier chat limit before needing to upgrade. Of those, small teams starting on live chat with a hard free-tier chat limit before needing to upgrade is not what HubSpot Live Chat is typically brought in for.
What can Chatra do that HubSpot Live Chat cannot?
Chatra covers CRM functionality, Visitor tracking, Chat history, Shopify. HubSpot Live Chat covers CRM integration, Visitor identification, Chatbot builder, Salesforce. Both handle Live chat messaging, Slack, Web support, Mobile app support.
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Related pages

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