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Software · head to head

Chatra vs Crisp

Chatra logo

Chatra

Software

Live chat and CRM software for customer engagement

From
Free
Rated
-
Full reviewWebsite
Crisp logo

Crisp

Software

Customer messaging platform for startups and SMBs

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Chatra free plan is capped at 5 chats per month and one agent seat; Crisp free tier includes only 2 agents and no AI credits; AI capability requires paid tier
  • They diverge on capability: Chatra covers Live chat messaging, Crisp covers Live chat.

Where they differ

Only the attributes on which Chatra and Crisp actually diverge.

Attributes where Chatra and Crisp differ
AttributeChatraCrisp
PlatformsWeb, Mobile app, IOS, AndroidCloud-based SaaS
Founded20102015

Identical on both: starting price (Free), pricing model (freemium), free tier (Yes), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Chatra

  • Live chat messaging
  • CRM functionality
  • Visitor tracking
  • Chat history
  • API
  • Mobile app support
  • IOS support

Only in Crisp

  • Live chat
  • Shared inbox
  • Chatbots
  • Knowledge base
  • Video calls
  • CRM
  • WordPress
  • Segment

Both cover

  • Shopify
  • Zapier
  • Slack
  • Web support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Chatra

  • Small teams starting on live chat with a hard free-tier chat limit before needing to upgradenot Crisp

Crisp

  • Growing startups needing affordable all-in-one customer support with AI automationnot Chatra
  • Teams seeking omnichannel support consolidating email, chat, WhatsApp, Messenger, Instagramnot Chatra

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Chatra

  • Free plan is capped at 5 chats per month and one agent seat
  • Essential and Pro tiers are billed per agent seat at $31/month and $41/month (or $25/month and $33/month if billed yearly), so cost rises directly with headcount

Crisp

  • Free tier includes only 2 agents and no AI credits; AI capability requires paid tier
  • Free tier customer profile limit of 100; higher limits require upgrade
  • Omnichannel support and workflow automation excluded from Free and Mini tiers
  • White labelling only available in Plus tier ($295+/month)

Pricing, plan by plan

Chatra

Free
  • FreeFree
    • Live chat
    • Basic CRM
    • 1 agent
  • Starter$15/month
    • Unlimited agents
    • Advanced CRM
  • Business$49/month
    • Priority support
    • Custom branding

Crisp

Free

No published plan breakdown. See the Crisp review.

Which should you pick?

Choose Chatra if

  • You need live chat messaging.
  • You want to start without paying.
  • You work on Web, Mobile app, IOS, Android.
  • You also want crm functionality.
Chatra review

Choose Crisp if

  • You need live chat.
  • You want to start without paying.
  • You work on Cloud-based SaaS.
  • You also want shared inbox.
Crisp review

Questions people ask

Is Chatra or Crisp better?
Neither clearly leads. Chatra starts at Free and Crisp at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Chatra or Crisp?
Chatra starts at Free and Crisp at Free.
Does Chatra or Crisp run on more platforms?
Chatra runs on Web, Mobile app, IOS, Android. Crisp runs on Cloud-based SaaS.
Can I use Chatra for free?
Both have a free tier, so you can try either at no cost before committing.
What is Chatra best used for?
Chatra is most often used for small teams starting on live chat with a hard free-tier chat limit before needing to upgrade. Of those, small teams starting on live chat with a hard free-tier chat limit before needing to upgrade is not what Crisp is typically brought in for.
What can Chatra do that Crisp cannot?
Chatra covers Live chat messaging, CRM functionality, Visitor tracking, Chat history. Crisp covers Live chat, Shared inbox, Chatbots, Knowledge base. Both handle Shopify, Zapier, Slack, Web support.
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Related pages

More on Chatra

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