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Live Chat & Chatbots · head to head

Chatra vs Gorgias

Chatra logo

Chatra

Live Chat & Chatbots

Live chat and CRM software for customer engagement

From
Free
Rated
-
Full reviewWebsite
Gorgias logo

Gorgias

Live Chat & Chatbots

E-commerce helpdesk built for Shopify

From
$10/month
Rated
-
Full reviewWebsite

The short version

  • Only Chatra has a free tier, so it costs nothing to try first.
  • Each has a real cost: Chatra free plan is capped at 5 chats per month and one agent seat; Gorgias helpdesk plans are metered by ticket volume, scaling from 50 to 5,000 tickets a month rather than a flat per-agent fee
  • They diverge on capability: Chatra covers Live chat messaging, Gorgias covers Omnichannel inbox.

Where they differ

Only the attributes on which Chatra and Gorgias actually diverge.

Attributes where Chatra and Gorgias differ
AttributeChatraGorgias
Starting priceFree$10/month
Pricing modelfreemiumusage-based
Free tierYesNo
PlatformsWeb, Mobile app, IOS, AndroidWeb, Ios, Android
Founded20102015

Identical on both: user rating (Not yet rated), category (Live Chat & Chatbots).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Chatra

  • Live chat messaging
  • CRM functionality
  • Visitor tracking
  • Chat history
  • Zapier
  • Slack
  • API
  • Mobile app support

Only in Gorgias

  • Omnichannel inbox
  • Order management
  • Macros
  • Automation
  • Revenue tracking
  • Self-service
  • BigCommerce
  • Magento

Both cover

  • Shopify
  • Web support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Chatra

  • Small teams starting on live chat with a hard free-tier chat limit before needing to upgradenot Gorgias

Gorgias

  • E-commerce support teams wanting AI-resolved conversations billed only on successful resolutionsnot Chatra

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Chatra

  • Free plan is capped at 5 chats per month and one agent seat
  • Essential and Pro tiers are billed per agent seat at $31/month and $41/month (or $25/month and $33/month if billed yearly), so cost rises directly with headcount

Gorgias

  • Helpdesk plans are metered by ticket volume, scaling from 50 to 5,000 tickets a month rather than a flat per-agent fee
  • The AI Agent is billed separately per resolved conversation on every plan rather than included in the flat seat or ticket price

Pricing, plan by plan

Chatra

Free
  • FreeFree
    • Live chat
    • Basic CRM
    • 1 agent
  • Starter$15/month
    • Unlimited agents
    • Advanced CRM
  • Business$49/month
    • Priority support
    • Custom branding

Gorgias

$10/month
  • Starter$10/month
    • 50 tickets/month
    • 3 user seats
    • Email & social
  • Basic$60/month
    • 300 tickets/month
    • Unlimited users
    • Phone support
  • Pro$360/month
    • 2000 tickets/month
    • Advanced automation
    • Revenue statistics
  • Advanced$900/month
    • 5000 tickets/month
    • Dedicated CSM
    • Custom integrations

Which should you pick?

Choose Chatra if

  • You need live chat messaging.
  • You want to start without paying.
  • You work on Web, Mobile app, IOS, Android.
  • You also want crm functionality.
Chatra review

Choose Gorgias if

  • You need omnichannel inbox.
  • You work on Web, Ios, Android.
  • You also want order management.
Gorgias review

Questions people ask

Is Chatra or Gorgias better?
Neither clearly leads. Chatra starts at Free and Gorgias at $10/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Chatra or Gorgias?
Chatra has a free tier; the other does not. Paid plans start at Free for Chatra and $10/month for Gorgias.
Does Chatra or Gorgias run on more platforms?
Chatra runs on Web, Mobile app, IOS, Android. Gorgias runs on Web, Ios, Android.
Can I use Chatra for free?
Yes. Chatra has a free tier, so you can try it without paying. Gorgias starts at $10/month.
What is Chatra best used for?
Chatra is most often used for small teams starting on live chat with a hard free-tier chat limit before needing to upgrade. Of those, small teams starting on live chat with a hard free-tier chat limit before needing to upgrade is not what Gorgias is typically brought in for.
What can Chatra do that Gorgias cannot?
Chatra covers Live chat messaging, CRM functionality, Visitor tracking, Chat history. Gorgias covers Omnichannel inbox, Order management, Macros, Automation. Both handle Shopify, Web support, Android support.
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