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Chatra vs Gorgias

Chatra logo

Chatra

Live Chat

Live chat and CRM software for customer engagement

From
Free
Rated
-
Full reviewWebsite
Gorgias logo

Gorgias

Live Chat

E-commerce helpdesk built for Shopify

From
$10/month
Rated
-
Full reviewWebsite

The short version

  • Only Chatra has a free tier, so it costs nothing to try first.
  • Each has a real cost: Chatra free plan is capped at 5 chats per month and one agent seat; Gorgias no published pricing; customers must sign up or contact sales
  • They diverge on capability: Chatra covers Live chat messaging, Gorgias covers Omnichannel inbox.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Chatra and Gorgias actually diverge.

Attributes where Chatra and Gorgias differ
AttributeChatraGorgias
Starting priceFree$10/month
Pricing modelfreemiumusage-based
Free tierYesNo
PlatformsWeb, Mobile app, IOS, AndroidWeb, Ios, Android
Founded20102015

Identical on both: user rating (Not yet rated), category (Live Chat).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Chatra

  • Live chat messaging
  • CRM functionality
  • Visitor tracking
  • Chat history
  • Zapier
  • Slack
  • API
  • Mobile app support

Only in Gorgias

  • Omnichannel inbox
  • Order management
  • Macros
  • Automation
  • Revenue tracking
  • Self-service
  • BigCommerce
  • Magento

Both cover

  • Shopify
  • Web support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Chatra

  • Small teams starting on live chat with a hard free-tier chat limit before needing to upgradenot Gorgias

Gorgias

  • Customer helpdesk automationnot Chatra
  • Omnichannel customer supportnot Chatra
  • AI-powered conversation resolutionnot Chatra

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Chatra

  • Free plan is capped at 5 chats per month and one agent seat
  • Essential and Pro tiers are billed per agent seat at $31/month and $41/month (or $25/month and $33/month if billed yearly), so cost rises directly with headcount

Gorgias

  • No published pricing; customers must sign up or contact sales
  • Ticket volume limits range from 50 to 5,000 per month depending on plan
  • Pricing model not transparent; described as scaling with volume

Pricing, plan by plan

Chatra

Free
  • FreeFree
    • Live chat
    • Basic CRM
    • 1 agent
  • Starter$15/month
    • Unlimited agents
    • Advanced CRM
  • Business$49/month
    • Priority support
    • Custom branding

Gorgias

$10/month
  • Starter$10/month
    • 50 tickets/month
    • 3 user seats
    • Email & social
  • Basic$60/month
    • 300 tickets/month
    • Unlimited users
    • Phone support
  • Pro$360/month
    • 2000 tickets/month
    • Advanced automation
    • Revenue statistics
  • Advanced$900/month
    • 5000 tickets/month
    • Dedicated CSM
    • Custom integrations

Which should you pick?

Choose Chatra if

  • You need live chat messaging.
  • You want to start without paying.
  • You work on Web, Mobile app, IOS, Android.
  • You also want crm functionality.
Chatra review

Choose Gorgias if

  • You need omnichannel inbox.
  • You work on Web, Ios, Android.
  • You also want order management.
Gorgias review

Questions people ask

Is Chatra or Gorgias better?
Neither clearly leads. Chatra starts at Free and Gorgias at $10/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Chatra or Gorgias?
Chatra has a free tier; the other does not. Paid plans start at Free for Chatra and $10/month for Gorgias.
Does Chatra or Gorgias run on more platforms?
Chatra runs on Web, Mobile app, IOS, Android. Gorgias runs on Web, Ios, Android.
Can I use Chatra for free?
Yes. Chatra has a free tier, so you can try it without paying. Gorgias starts at $10/month.
What is Chatra best used for?
Chatra is most often used for small teams starting on live chat with a hard free-tier chat limit before needing to upgrade. Of those, small teams starting on live chat with a hard free-tier chat limit before needing to upgrade is not what Gorgias is typically brought in for.
What can Chatra do that Gorgias cannot?
Chatra covers Live chat messaging, CRM functionality, Visitor tracking, Chat history. Gorgias covers Omnichannel inbox, Order management, Macros, Automation. Both handle Shopify, Web support, Android support.

Answered from the vendors’ own pages

Chatra: Is Chatra's free plan available indefinitely?

Yes. Chatra's free plan is available free for as long as you want with no time limitation. No credit card is required to start.

Source
Gorgias: Does Gorgias publish pricing on their website?

Specific prices are not listed on the Gorgias pricing page; customers must sign up or contact sales for detailed pricing.

Source
Chatra: How quickly can I start using Chatra's free plan?

The free plan can be started in 3 minutes according to the website.

Source
Gorgias: Is AI included on all Gorgias plans?

Yes, AI Agent is included on every plan and pricing is based only on conversations the AI resolves.

Source
Gorgias: Can I add Voice or SMS to any plan?

Yes, Voice and SMS can be added to any plan with pricing scaled by call and text volume.

Source
Gorgias: How does Gorgias price its helpdesk?

Helpdesk is not priced per agent; instead it scales from 50 to 5,000 tickets per month depending on plan selection.

Source
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