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Live Chat · head to head

Botpress vs Chatra

Botpress logo

Botpress

Live Chat

Open-source chatbot platform and framework

From
Free
Rated
-
Full reviewWebsite
Chatra logo

Chatra

Live Chat

Live chat and CRM software for customer engagement

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Botpress dependent on OpenAI integration; users must provide and manage OpenAI API keys and costs; Chatra free plan is capped at 5 chats per month and one agent seat
  • They diverge on capability: Botpress covers Visual bot builder, Chatra covers Live chat messaging.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Botpress and Chatra actually diverge.

Attributes where Botpress and Chatra differ
AttributeBotpressChatra
Pricing modelsubscriptionfreemium
PlatformsOpen-source (self-hosted), Cloud-managed (Botpress Cloud)Web, Mobile app, IOS, Android
Founded20162010

Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated), category (Live Chat).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Botpress

  • Visual bot builder
  • NLU integration
  • Multi-channel support
  • Analytics
  • Teams
  • Messenger
  • WhatsApp
  • On-premise support

Only in Chatra

  • Live chat messaging
  • CRM functionality
  • Visitor tracking
  • Chat history
  • Shopify
  • Zapier
  • API
  • Web support

Both cover

  • Slack

What people use each for

The jobs each tool is most often brought in to do.

Botpress

  • AI customer support ticketing and refund processingnot Chatra
  • Multi-channel helpdesk automation with escalationnot Chatra
  • Self-service account updates and order correctionsnot Chatra
  • Proactive customer outreach and retentionnot Chatra

Chatra

  • Small teams starting on live chat with a hard free-tier chat limit before needing to upgradenot Botpress

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Botpress

  • Dependent on OpenAI integration; users must provide and manage OpenAI API keys and costs

Chatra

  • Free plan is capped at 5 chats per month and one agent seat
  • Essential and Pro tiers are billed per agent seat at $31/month and $41/month (or $25/month and $33/month if billed yearly), so cost rises directly with headcount

Pricing, plan by plan

Botpress

Free
  • Standard$9000/year
    • Up to 4 seats
    • 1,200 conversations per month
    • No per-seat cost

Chatra

Free
  • FreeFree
    • Live chat
    • Basic CRM
    • 1 agent
  • Starter$15/month
    • Unlimited agents
    • Advanced CRM
  • Business$49/month
    • Priority support
    • Custom branding

Which should you pick?

Choose Botpress if

  • You need visual bot builder.
  • You want to start without paying.
  • You work on Open-source (self-hosted), Cloud-managed (Botpress Cloud).
  • You also want nlu integration.
Botpress review

Choose Chatra if

  • You need live chat messaging.
  • You want to start without paying.
  • You work on Web, Mobile app, IOS, Android.
  • You also want crm functionality.
Chatra review

Questions people ask

Is Botpress or Chatra better?
Neither clearly leads. Botpress starts at Free and Chatra at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Botpress or Chatra?
Botpress starts at Free and Chatra at Free.
Does Botpress or Chatra run on more platforms?
Botpress runs on Open-source (self-hosted), Cloud-managed (Botpress Cloud). Chatra runs on Web, Mobile app, IOS, Android.
Can I use Botpress for free?
Both have a free tier, so you can try either at no cost before committing.
What is Botpress best used for?
Botpress is most often used for ai customer support ticketing and refund processing, multi-channel helpdesk automation with escalation, self-service account updates and order corrections, proactive customer outreach and retention. Of those, ai customer support ticketing and refund processing and multi-channel helpdesk automation with escalation are not what Chatra is typically brought in for.
What can Botpress do that Chatra cannot?
Botpress covers Visual bot builder, NLU integration, Multi-channel support, Analytics. Chatra covers Live chat messaging, CRM functionality, Visitor tracking, Chat history. Both handle Slack.

Answered from the vendors’ own pages

Botpress: How much does Botpress cost?

Botpress charges $9,000 per year for the standard plan supporting 4 seats with 1,200 conversations monthly. No per-seat cost is applied when adding team members or expanding usage, and AI capabilities are included in the subscription.

Source
Chatra: Is Chatra's free plan available indefinitely?

Yes. Chatra's free plan is available free for as long as you want with no time limitation. No credit card is required to start.

Source
Botpress: Is there a free Botpress plan?

Yes, Botpress offers a free tier with no credit card required. You can try the platform for free and test it on your own support tickets before upgrading.

Source
Chatra: How quickly can I start using Chatra's free plan?

The free plan can be started in 3 minutes according to the website.

Source
Botpress: What does Botpress include compared to Zendesk or Intercom?

Botpress saves $25,500 per year compared to Zendesk and Intercom for a 4-seat team handling 1,200 monthly conversations, delivering the same AI-powered support without separate AI billing.

Source
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