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Chatra vs Verloop.io

Chatra logo

Chatra

Live Chat

Live chat and CRM software for customer engagement

From
Free
Rated
-
Full reviewWebsite
Verloop.io logo

Verloop.io

Live Chat

Conversational AI platform for customer support automation

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Chatra free plan is capped at 5 chats per month and one agent seat; Verloop.io pricing shifted from transparent published rates to contact-sales model, making cost forecasting difficult
  • They diverge on capability: Chatra covers Live chat messaging, Verloop.io covers NLP-powered chatbot.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Chatra and Verloop.io actually diverge.

Attributes where Chatra and Verloop.io differ
AttributeChatraVerloop.io
Pricing modelfreemiumUnknown
PlatformsWeb, Mobile app, IOS, AndroidWeb, Mobile, Messenger, WhatsApp, Instagram
Founded20102015

Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated), category (Live Chat).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Chatra

  • Live chat messaging
  • CRM functionality
  • Visitor tracking
  • Chat history
  • Shopify
  • Zapier
  • API
  • Mobile app support

Only in Verloop.io

  • NLP-powered chatbot
  • Voice bot support
  • Live agent handoff
  • Multi-language support
  • Sentiment analysis
  • Salesforce
  • Zendesk
  • Freshdesk

Both cover

  • Slack
  • Web support
  • IOS support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Chatra

  • Small teams starting on live chat with a hard free-tier chat limit before needing to upgradenot Verloop.io

Verloop.io

  • Customer support automationnot Chatra
  • Lead qualificationnot Chatra
  • FAQ automationnot Chatra
  • Appointment bookingnot Chatra

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Chatra

  • Free plan is capped at 5 chats per month and one agent seat
  • Essential and Pro tiers are billed per agent seat at $31/month and $41/month (or $25/month and $33/month if billed yearly), so cost rises directly with headcount

Verloop.io

  • Pricing shifted from transparent published rates to contact-sales model, making cost forecasting difficult
  • Limited documentation for advanced use cases and customization
  • WhatsApp integration requires additional Meta API costs

Pricing, plan by plan

Chatra

Free
  • FreeFree
    • Live chat
    • Basic CRM
    • 1 agent
  • Starter$15/month
    • Unlimited agents
    • Advanced CRM
  • Business$49/month
    • Priority support
    • Custom branding

Verloop.io

Free
  • StarterFree
    • 500 chats
  • Business$49/month
  • Enterprise$699/month

Which should you pick?

Choose Chatra if

  • You need live chat messaging.
  • You want to start without paying.
  • You work on Web, Mobile app, IOS, Android.
  • You also want crm functionality.
Chatra review

Choose Verloop.io if

  • You need nlp-powered chatbot.
  • You want to start without paying.
  • You work on Web, Mobile, Messenger, WhatsApp, Instagram.
  • You also want voice bot support.
Verloop.io review

Questions people ask

Is Chatra or Verloop.io better?
Neither clearly leads. Chatra starts at Free and Verloop.io at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Chatra or Verloop.io?
Chatra starts at Free and Verloop.io at Free.
Does Chatra or Verloop.io run on more platforms?
Chatra runs on Web, Mobile app, IOS, Android. Verloop.io runs on Web, Mobile, Messenger, WhatsApp, Instagram.
Can I use Chatra for free?
Both have a free tier, so you can try either at no cost before committing.
What is Chatra best used for?
Chatra is most often used for small teams starting on live chat with a hard free-tier chat limit before needing to upgrade. Of those, small teams starting on live chat with a hard free-tier chat limit before needing to upgrade is not what Verloop.io is typically brought in for.
What can Chatra do that Verloop.io cannot?
Chatra covers Live chat messaging, CRM functionality, Visitor tracking, Chat history. Verloop.io covers NLP-powered chatbot, Voice bot support, Live agent handoff, Multi-language support. Both handle Slack, Web support, IOS support, Android support.

Answered from the vendors’ own pages

Chatra: Is Chatra's free plan available indefinitely?

Yes. Chatra's free plan is available free for as long as you want with no time limitation. No credit card is required to start.

Source
Verloop.io: Does Verloop.io offer a free tier?

Yes. Verloop offers a free Starter plan with up to 500 chats, allowing nonprofits and small organizations to test the platform at no cost.

Source
Chatra: How quickly can I start using Chatra's free plan?

The free plan can be started in 3 minutes according to the website.

Source
Verloop.io: What channels does it support?

Verloop.io supports Web, App, Messenger, Instagram, and WhatsApp, plus voice capabilities enabling seamless omnichannel support across multiple customer touchpoints.

Source
Verloop.io: How many languages does it support?

The platform delivers support in 80+ languages, enabling brands to scale support globally with AI-driven self-service in multiple languages.

Source
Verloop.io: What integrations are available?

Verloop.io integrates with over 100 tools including HubSpot, Freshdesk, Zendesk, and various CRMs, ticketing systems, and payment gateways.

Source
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