Live Chat & Chatbots · head to head
Acquire vs Kayako
Acquire
Live Chat & Chatbots
Conversational customer engagement platform
- From
- $50/month
- Rated
- -
The short version
- Each has a real cost: Acquire pricing is not published on any tier; Kayako the AI agent is billed at $1 per resolved ticket, so support cost scales with ticket volume rather than being a fixed subscription
- They diverge on capability: Acquire covers Co-browsing, Kayako covers Unified inbox.
Where they differ
Only the attributes on which Acquire and Kayako actually diverge.
Identical on both: pricing model (subscription), free tier (No), platforms (Web, Ios, Android), user rating (Not yet rated).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Acquire
- Co-browsing
- Video chat
- AI chatbots
- Screen sharing
- Knowledge base
- Zendesk
- HubSpot
- Microsoft Dynamics
Only in Kayako
- Unified inbox
- Help center
- Customer journey
- Automation
- Reporting
- Zapier
- Stripe
- Shopify
Both cover
- Live chat
- Salesforce
- Slack
- SOC2
- GDPR
- Web support
- Ios support
- Android support
What people use each for
The jobs each tool is most often brought in to do.
Acquire
- Live chat and messaging on a website or appnot Kayako
- Omnichannel support across chat, SMS, email and voicenot Kayako
- Video and cobrowsing sessions with customersnot Kayako
- Routing and SLAs across a support queuenot Kayako
- Call deflection from phone into digital channelsnot Kayako
Kayako
- Help desk ticketing with a unified inbox and knowledge basenot Acquire
- Resolving support tickets automatically with an AI agentnot Acquire
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Acquire
- Pricing is not published on any tier
- Aimed at enterprise and mid-market support organisations rather than small teams
Kayako
- The AI agent is billed at $1 per resolved ticket, so support cost scales with ticket volume rather than being a fixed subscription
- A resolution counts when the AI solves the issue without human involvement, so the definition of a billable event is set by the vendor's own system
- No per agent monthly price is published for the full Kayako One platform
- Full platform pricing requires talking to an expert
Pricing, plan by plan
Acquire
$50/month- Starter$50/month
- Live chat
- Basic co-browse
- Canned responses
- Professional$100/month
- Everything in Starter
- Video chat
- Chatbots
- Enterprise$undefined/month
- Custom features
- Dedicated support
- SLA guarantee
Kayako
$30/month- Inbox$30/month
- Email & live chat
- Help center
- Basic automation
- Growth$60/month
- Everything in Inbox
- Customer journey
- SLA management
- Scale$100/month
- Everything in Growth
- Advanced reporting
- Custom roles
Which should you pick?
Choose Acquire if
- You need co-browsing.
- You work on Web, Ios, Android.
- You also want video chat.
Choose Kayako if
- You need unified inbox.
- You work on Web, Ios, Android.
- You also want help center.
Questions people ask
- Is Acquire or Kayako better?
- Neither clearly leads. Acquire starts at $50/month and Kayako at $30/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Acquire or Kayako?
- Acquire starts at $50/month and Kayako at $30/month.
- Does Acquire or Kayako run on more platforms?
- Both run on Web, Ios, Android, so platform support will not decide this one for you.
- What is Acquire best used for?
- Acquire is most often used for live chat and messaging on a website or app, omnichannel support across chat, sms, email and voice, video and cobrowsing sessions with customers, routing and slas across a support queue. Of those, live chat and messaging on a website or app and omnichannel support across chat, sms, email and voice are not what Kayako is typically brought in for.
- What can Acquire do that Kayako cannot?
- Acquire covers Co-browsing, Video chat, AI chatbots, Screen sharing. Kayako covers Unified inbox, Help center, Customer journey, Automation. Both handle Live chat, Salesforce, Slack, SOC2.