Live Chat & Chatbots · head to head
Acquire vs Freshchat
Acquire
Live Chat & Chatbots
Conversational customer engagement platform
- From
- $50/month
- Rated
- -
Freshchat
Live Chat & Chatbots
Modern messaging for customer engagement
- From
- Free
- Rated
- -
The short version
- Only Freshchat has a free tier, so it costs nothing to try first.
- Each has a real cost: Acquire pricing is not published on any tier; Freshchat the free plan covers up to 10 agents and omits social messengers, SMS and reporting
- They diverge on capability: Acquire covers Co-browsing, Freshchat covers Chatbots.
Where they differ
Only the attributes on which Acquire and Freshchat actually diverge.
Identical on both: pricing model (subscription), platforms (Web, Ios, Android), user rating (Not yet rated), category (Live Chat & Chatbots).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Acquire
- Co-browsing
- Video chat
- AI chatbots
- Screen sharing
- Knowledge base
- Salesforce
- HubSpot
- Microsoft Dynamics
Only in Freshchat
- Chatbots
- Campaigns
- Apple Business Chat
- Freshdesk
- Freshsales
- Shopify
Both cover
- Live chat
- Zendesk
- Slack
- SOC2
- GDPR
- Web support
- Ios support
- Android support
What people use each for
The jobs each tool is most often brought in to do.
Acquire
- Live chat and messaging on a website or appnot Freshchat
- Omnichannel support across chat, SMS, email and voicenot Freshchat
- Video and cobrowsing sessions with customersnot Freshchat
- Routing and SLAs across a support queuenot Freshchat
- Call deflection from phone into digital channelsnot Freshchat
Freshchat
- Live chat on a website or in an appnot Acquire
- Shared inbox across chat, email and social messengersnot Acquire
- Chatbot deflection before a conversation reaches an agentnot Acquire
- Routing conversations by skill or language on the higher tiersnot Acquire
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Acquire
- Pricing is not published on any tier
- Aimed at enterprise and mid-market support organisations rather than small teams
Freshchat
- The free plan covers up to 10 agents and omits social messengers, SMS and reporting
- Reporting and social channels need Growth at $19 per agent per month billed annually
- Intelligent routing, multilingual support and custom dashboards require Pro at $49 per agent per month
- Skill-based routing, audit logs and IP whitelisting are Enterprise only at $79 per agent per month
- Freddy AI is charged on top of the seat price, at $49 per 100 agent sessions and $29 per agent per month for Copilot
Pricing, plan by plan
Acquire
$50/month- Starter$50/month
- Live chat
- Basic co-browse
- Canned responses
- Professional$100/month
- Everything in Starter
- Video chat
- Chatbots
- Enterprise$undefined/month
- Custom features
- Dedicated support
- SLA guarantee
Freshchat
Free- FreeFree
- 100 contacts
- Chatbot
- Inbox views
- Growth$19/month
- 2000 contacts
- Pro$49/month
- 5000 contacts
- Auto-resolve
- Advanced routing
- Enterprise$79/month
- Unlimited contacts
- Custom bots
- User authentication
Which should you pick?
Choose Acquire if
- You need co-browsing.
- You work on Web, Ios, Android.
- You also want video chat.
Choose Freshchat if
- You need chatbots.
- You want to start without paying.
- You work on Web, Ios, Android.
- You also want campaigns.
Questions people ask
- Is Acquire or Freshchat better?
- Neither clearly leads. Acquire starts at $50/month and Freshchat at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Acquire or Freshchat?
- Freshchat has a free tier; the other does not. Paid plans start at $50/month for Acquire and Free for Freshchat.
- Does Acquire or Freshchat run on more platforms?
- Both run on Web, Ios, Android, so platform support will not decide this one for you.
- Can I use Freshchat for free?
- Yes. Freshchat has a free tier, so you can try it without paying. Acquire starts at $50/month.
- What is Acquire best used for?
- Acquire is most often used for live chat and messaging on a website or app, omnichannel support across chat, sms, email and voice, video and cobrowsing sessions with customers, routing and slas across a support queue. Of those, live chat and messaging on a website or app and omnichannel support across chat, sms, email and voice are not what Freshchat is typically brought in for.
- What can Acquire do that Freshchat cannot?
- Acquire covers Co-browsing, Video chat, AI chatbots, Screen sharing. Freshchat covers Chatbots, Campaigns, WhatsApp, Instagram. Both handle Live chat, Zendesk, Slack, SOC2.