Chatravs
Amazon Lex
Amazon Lex: AWS conversational AI service
Chatra
Live chat and CRM software for customer engagement
As of 30 August 2026, Chatra is free to use. Chatra combines live chat with CRM features to help businesses manage customer conversations, track customer information, and improve customer relationships. Softwr lists it under Live Chat. Chatra is launched in 2010, available on Web, iOS, Android.
Overview
What Chatra does
Chatra combines live chat with CRM features to help businesses manage customer conversations, track customer information, and improve customer relationships.
What people use it for
- Small teams starting on live chat with a hard free-tier chat limit before needing to upgrade
Related searches
The honest half
Where it falls short
Concrete and checkable, so you can decide whether any of them matter to you. This is the half of a review a vendor will not write about Chatra.
- Free plan is capped at 5 chats per month and one agent seat
- Essential and Pro tiers are billed per agent seat at $31/month and $41/month (or $25/month and $33/month if billed yearly), so cost rises directly with headcount
Cross-shopped
What people choose instead of Chatra
Each pairing was judged by two reviewers asking whether a buyer would genuinely weigh the two against each other. The ones that failed were deleted rather than published.
- ChatravsZendesk Sunshine Conversations
Zendesk Sunshine Conversations: Omnichannel messaging and customer engagement platform
- ChatravsBotpress
Botpress: Open-source chatbot platform and framework
- ChatravsCrisp
Crisp: Customer messaging platform for startups and SMBs
Pricing
What Chatra costs
Taken from the vendor's own pricing page. Prices move, so check before you buy.
Free
Free
- Live chat
- Basic CRM
- 1 agent
Starter
$15 /mo
- Unlimited agents
- Advanced CRM
Business
$49 /mo
- Priority support
- Custom branding
Capabilities
Features
Live chat messaging
CRM functionality
Visitor tracking
Chat history
Shopify
Integration with Shopify
Zapier
Integration with Zapier
Slack
Integration with Slack
API
Integration with API
Web support
Available on Web
Mobile app support
Available on Mobile app
IOS support
Available on iOS
Android support
Available on Android
Answered, with sources
Questions people ask
Each answer names the page it came from, so you can check it rather than take our word for it.
Is Chatra's free plan available indefinitely?
Yes. Chatra's free plan is available free for as long as you want with no time limitation. No credit card is required to start.
SourceHow quickly can I start using Chatra's free plan?
The free plan can be started in 3 minutes according to the website.
SourceBehind it
Who makes Chatra
- Company
- Chatra
- Based in
- Boston, Massachusetts, USA
Keep looking
Where to go from Chatra
- Chatra alternativesEvery product people weigh against it
- Chatra pricingPlans, floors and what the tiers exclude
- Chatra badgesWhich rules it meets, and the figure behind each
- All Live Chat softwareThe full category
- Best Live Chat softwareThe shortlist, and how it was cut
Best Live Chat software for
Compare Chatra with
- Crisp
- Zendesk Sunshine Conversations
- Amazon Lex
- Botpress
- HubSpot Live Chat
- Microsoft Dynamics 365 Chat
- Salesforce Service Cloud Chat
- Tidio
- Bold360
- LiveChat
- Jivochat
- LivePerson
- Conferbot
- Conversica
- Freshchat
- Haptik
- Kayako
- Jivochat
Other Live Chat software
Omnichannel messaging and customer engagement platform
9 researched notesOmnichannel chat solution integrated with Microsoft ecosystem
10 researched notesLive chat integrated with Salesforce Service Cloud
From $25/mo10 researched notesNo-code AI chatbot builder for websites and messaging channels
Free, then $19/mo13 researched notes
Softwr does not host reviews and shows no star rating for Chatra, because a rating we did not collect is not ours to publish. What is here is the pricing and platform detail from the vendor’s own pages, limitations we could state concretely, and alternatives a reviewer confirmed people weigh against it. Tell us if any of it is wrong.
More on Chatra
Chatra alternatives
What people switch to, and what they give up
Chatra pricing
Every tier, and where the cost actually lands
Compare Chatra
Put it head to head with anything we hold
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