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Live Chat & Chatbots · head to head

Chatra vs Tidio

Chatra logo

Chatra

Live Chat & Chatbots

Live chat and CRM software for customer engagement

From
Free
Rated
-
Full reviewWebsite
Tidio logo

Tidio

Live Chat & Chatbots

Customer service platform driven by live chat

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Chatra free plan is capped at 5 chats per month and one agent seat; Tidio free tier limited to 50 billable conversations per month; exceeding this requires paid plan upgrade
  • They diverge on capability: Chatra covers Live chat messaging, Tidio covers Live chat.

Where they differ

Only the attributes on which Chatra and Tidio actually diverge.

Attributes where Chatra and Tidio differ
AttributeChatraTidio
PlatformsWeb, Mobile app, IOS, AndroidCloud-based SaaS
Founded20102013

Identical on both: starting price (Free), pricing model (freemium), free tier (Yes), user rating (Not yet rated), category (Live Chat & Chatbots).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Chatra

  • Live chat messaging
  • CRM functionality
  • Chat history
  • Slack
  • API
  • Mobile app support
  • IOS support

Only in Tidio

  • Live chat
  • Chatbots
  • Email marketing
  • Mobile apps
  • Canned responses
  • WordPress
  • Wix
  • BigCommerce

Both cover

  • Visitor tracking
  • Shopify
  • Zapier
  • Web support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Chatra

  • Small teams starting on live chat with a hard free-tier chat limit before needing to upgradenot Tidio

Tidio

  • E-commerce businesses deploying chatbots to handle customer inquiriesnot Chatra
  • Customer service teams seeking to automate 50%+ of routine support ticketsnot Chatra

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Chatra

  • Free plan is capped at 5 chats per month and one agent seat
  • Essential and Pro tiers are billed per agent seat at $31/month and $41/month (or $25/month and $33/month if billed yearly), so cost rises directly with headcount

Tidio

  • Free tier limited to 50 billable conversations per month; exceeding this requires paid plan upgrade
  • Advanced analytics, user permissions, and macros excluded from Free and Starter tiers
  • Custom branding, multiproject, and department features only available in Plus tier ($300+/month)
  • Guaranteed AI resolution rates (50% minimum) only in Premium tier; Premium pricing requires contacting sales

Pricing, plan by plan

Chatra

Free
  • FreeFree
    • Live chat
    • Basic CRM
    • 1 agent
  • Starter$15/month
    • Unlimited agents
    • Advanced CRM
  • Business$49/month
    • Priority support
    • Custom branding

Tidio

Free

No published plan breakdown. See the Tidio review.

Which should you pick?

Choose Chatra if

  • You need live chat messaging.
  • You want to start without paying.
  • You work on Web, Mobile app, IOS, Android.
  • You also want crm functionality.
Chatra review

Choose Tidio if

  • You need live chat.
  • You want to start without paying.
  • You work on Cloud-based SaaS.
  • You also want chatbots.
Tidio review

Questions people ask

Is Chatra or Tidio better?
Neither clearly leads. Chatra starts at Free and Tidio at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Chatra or Tidio?
Chatra starts at Free and Tidio at Free.
Does Chatra or Tidio run on more platforms?
Chatra runs on Web, Mobile app, IOS, Android. Tidio runs on Cloud-based SaaS.
Can I use Chatra for free?
Both have a free tier, so you can try either at no cost before committing.
What is Chatra best used for?
Chatra is most often used for small teams starting on live chat with a hard free-tier chat limit before needing to upgrade. Of those, small teams starting on live chat with a hard free-tier chat limit before needing to upgrade is not what Tidio is typically brought in for.
What can Chatra do that Tidio cannot?
Chatra covers Live chat messaging, CRM functionality, Chat history, Slack. Tidio covers Live chat, Chatbots, Email marketing, Mobile apps. Both handle Visitor tracking, Shopify, Zapier, Web support.
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Related pages

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