Software · head to head
Chatra vs Comm100
The short version
- Only Chatra has a free tier, so it costs nothing to try first.
- Each has a real cost: Chatra free plan is capped at 5 chats per month and one agent seat; Comm100 screen sharing, agent shift management and custom reporting are excluded from both published plans and require the unpriced Ultra tier
- They diverge on capability: Chatra covers Live chat messaging, Comm100 covers Live chat.
Where they differ
Only the attributes on which Chatra and Comm100 actually diverge.
Identical on both: user rating (Not yet rated), category (Unknown).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Chatra
- Live chat messaging
- CRM functionality
- Visitor tracking
- Chat history
- Shopify
- Zapier
- Slack
- API
Only in Comm100
- Live chat
- Chatbots
- Ticketing
- Knowledge base
- Audio/video chat
- Social messaging
- Salesforce
- Zendesk
Both cover
- Web support
- Android support
What people use each for
The jobs each tool is most often brought in to do.
Chatra
- Small teams starting on live chat with a hard free-tier chat limit before needing to upgradenot Comm100
Comm100
- Live chat and messaging support with agent routingnot Chatra
- Running chat campaigns and AI assisted support on a websitenot Chatra
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Chatra
- Free plan is capped at 5 chats per month and one agent seat
- Essential and Pro tiers are billed per agent seat at $31/month and $41/month (or $25/month and $33/month if billed yearly), so cost rises directly with headcount
Comm100
- Screen sharing, agent shift management and custom reporting are excluded from both published plans and require the unpriced Ultra tier
- The Startup plan at $39 per agent per month excludes chat routing and audio video chat
- Every AI product is a separate add on quoted by sales rather than included in a plan
- Pricing is per agent, so cost scales with headcount rather than conversation volume
Pricing, plan by plan
Chatra
Free- FreeFree
- Live chat
- Basic CRM
- 1 agent
- Starter$15/month
- Unlimited agents
- Advanced CRM
- Business$49/month
- Priority support
- Custom branding
Comm100
$29/month- Team$29/month
- Live chat
- Basic routing
- Reports
- Business$59/month
- Omnichannel
- AI chatbot
- Custom fields
- Enterprise$undefined/month
- On-premise option
- Advanced security
- Custom SLA
Which should you pick?
Choose Chatra if
- You need live chat messaging.
- You want to start without paying.
- You work on Web, Mobile app, IOS, Android.
- You also want crm functionality.
Choose Comm100 if
- You need live chat.
- You work on Web, Ios, Android.
- You also want chatbots.
Questions people ask
- Is Chatra or Comm100 better?
- Neither clearly leads. Chatra starts at Free and Comm100 at $29/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Chatra or Comm100?
- Chatra has a free tier; the other does not. Paid plans start at Free for Chatra and $29/month for Comm100.
- Does Chatra or Comm100 run on more platforms?
- Chatra runs on Web, Mobile app, IOS, Android. Comm100 runs on Web, Ios, Android.
- Can I use Chatra for free?
- Yes. Chatra has a free tier, so you can try it without paying. Comm100 starts at $29/month.
- What is Chatra best used for?
- Chatra is most often used for small teams starting on live chat with a hard free-tier chat limit before needing to upgrade. Of those, small teams starting on live chat with a hard free-tier chat limit before needing to upgrade is not what Comm100 is typically brought in for.
- What can Chatra do that Comm100 cannot?
- Chatra covers Live chat messaging, CRM functionality, Visitor tracking, Chat history. Comm100 covers Live chat, Chatbots, Ticketing, Knowledge base. Both handle Web support, Android support.