Softwr

Live Chat & Chatbots · head to head

Bold360 vs Chatra

B

Bold360

Live Chat & Chatbots

AI-powered customer engagement and service platform

From
On request
Rated
-
Full reviewWebsite
Chatra logo

Chatra

Live Chat & Chatbots

Live chat and CRM software for customer engagement

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Chatra has a free tier, so it costs nothing to try first.
  • Each has a real cost: Bold360 bold360 as a standalone product is discontinued: the vendor's own domain bold360.com now 302-redirects (captured 8 January 2024) to genesys.com/capabilities/live-chat-software, and the live domain no longer resolves at all.; Chatra free plan is capped at 5 chats per month and one agent seat
  • They diverge on capability: Bold360 covers AI chatbots, Chatra covers CRM functionality.

Where they differ

Only the attributes on which Bold360 and Chatra actually diverge.

Attributes where Bold360 and Chatra differ
AttributeBold360Chatra
Starting priceOn requestFree
Pricing modelsubscriptionfreemium
Free tierNoYes
Founded20052010

Identical on both: platforms (Web, Mobile app, IOS, Android), user rating (Not yet rated), category (Live Chat & Chatbots).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Bold360

  • AI chatbots
  • Email support
  • Knowledge base
  • Salesforce
  • IBM Watson
  • Webhooks

Only in Chatra

  • CRM functionality
  • Visitor tracking
  • Chat history
  • Shopify
  • Zapier
  • Slack

Both cover

  • Live chat messaging
  • API
  • Web support
  • Mobile app support
  • IOS support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Bold360

  • Customer engagementnot Chatra
  • Lead generationnot Chatra
  • Customer supportnot Chatra
  • Sales automationnot Chatra

Chatra

  • Small teams starting on live chat with a hard free-tier chat limit before needing to upgradenot Bold360

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Bold360

  • Bold360 as a standalone product is discontinued: the vendor's own domain bold360.com now 302-redirects (captured 8 January 2024) to genesys.com/capabilities/live-chat-software, and the live domain no longer resolves at all.

Chatra

  • Free plan is capped at 5 chats per month and one agent seat
  • Essential and Pro tiers are billed per agent seat at $31/month and $41/month (or $25/month and $33/month if billed yearly), so cost rises directly with headcount

Pricing, plan by plan

Bold360

On request
  • Starter$75/month
    • Live chat
    • Basic AI
    • Chatbot
  • Professional$150/month
    • Advanced AI
    • Omnichannel
  • Enterprise$undefined/month
    • Custom solutions
    • Dedicated support

Chatra

Free
  • FreeFree
    • Live chat
    • Basic CRM
    • 1 agent
  • Starter$15/month
    • Unlimited agents
    • Advanced CRM
  • Business$49/month
    • Priority support
    • Custom branding

Which should you pick?

Choose Bold360 if

  • You need ai chatbots.
  • You work on Web, Mobile app, IOS, Android.
  • You also want email support.
Bold360 review

Choose Chatra if

  • You need crm functionality.
  • You want to start without paying.
  • You work on Web, Mobile app, IOS, Android.
  • You also want visitor tracking.
Chatra review

Questions people ask

Is Bold360 or Chatra better?
Neither clearly leads. Bold360 starts at On request and Chatra at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Bold360 or Chatra?
Chatra has a free tier; the other does not. Paid plans start at On request for Bold360 and Free for Chatra.
Does Bold360 or Chatra run on more platforms?
Both run on Web, Mobile app, IOS, Android, so platform support will not decide this one for you.
Can I use Chatra for free?
Yes. Chatra has a free tier, so you can try it without paying. Bold360 starts at On request.
What is Bold360 best used for?
Bold360 is most often used for customer engagement, lead generation, customer support, sales automation. Of those, customer engagement and lead generation are not what Chatra is typically brought in for.
What can Bold360 do that Chatra cannot?
Bold360 covers AI chatbots, Email support, Knowledge base, Salesforce. Chatra covers CRM functionality, Visitor tracking, Chat history, Shopify. Both handle Live chat messaging, API, Web support, Mobile app support.
ShareXLinkedInRedditWhatsAppEmail

Related pages

More on Bold360

More on Chatra

Keep looking

Other head to heads