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Chatra vs Smartsupp

Chatra logo

Chatra

Live Chat

Live chat and CRM software for customer engagement

From
Free
Rated
-
Full reviewWebsite
Smartsupp logo

Smartsupp

Live Chat

Live chat with advanced visitor tracking and co-browsing

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Chatra free plan is capped at 5 chats per month and one agent seat; Smartsupp free tier limited to 25 conversations per month and 14-day history
  • They diverge on capability: Chatra covers CRM functionality, Smartsupp covers Co-browsing.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Chatra and Smartsupp actually diverge.

Attributes where Chatra and Smartsupp differ
AttributeChatraSmartsupp
Pricing modelfreemiumsubscription
Founded20102012

Identical on both: starting price (Free), free tier (Yes), platforms (Web, Mobile app, IOS, Android), user rating (Not yet rated), category (Live Chat).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Chatra

  • CRM functionality
  • Chat history

Only in Smartsupp

  • Co-browsing
  • Heatmaps

Both cover

  • Live chat messaging
  • Visitor tracking
  • Shopify
  • Zapier
  • Slack
  • API
  • Web support
  • Mobile app support
  • IOS support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Chatra

  • Small teams starting on live chat with a hard free-tier chat limit before needing to upgradenot Smartsupp

Smartsupp

  • Small teams wanting a bundled live chat and low-volume AI agent starting under $20/monthnot Chatra

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Chatra

  • Free plan is capped at 5 chats per month and one agent seat
  • Essential and Pro tiers are billed per agent seat at $31/month and $41/month (or $25/month and $33/month if billed yearly), so cost rises directly with headcount

Smartsupp

  • Free tier limited to 25 conversations per month and 14-day history
  • Annual billing required for best pricing (up to 30% savings)
  • Operator limits scale with plan tier

Pricing, plan by plan

Chatra

Free
  • FreeFree
    • Live chat
    • Basic CRM
    • 1 agent
  • Starter$15/month
    • Unlimited agents
    • Advanced CRM
  • Business$49/month
    • Priority support
    • Custom branding

Smartsupp

Free
  • FreeFree
    • 1 operator
    • 25 conversations per month
    • 14-day conversation history
  • Solo$17/month
    • 1 operator
    • Unlimited conversations
    • All channels including email
  • Plus$25/month
    • 3 operators
    • Unlimited conversations
    • Automation workflows
  • Expert$83/month
    • 5+ operators
    • Unlimited conversations
    • Premium support

Which should you pick?

Choose Chatra if

  • You need crm functionality.
  • You want to start without paying.
  • You work on Web, Mobile app, IOS, Android.
  • You also want chat history.
Chatra review

Choose Smartsupp if

  • You need co-browsing.
  • You want to start without paying.
  • You work on Web, Mobile app, IOS, Android.
  • You also want heatmaps.
Smartsupp review

Questions people ask

Is Chatra or Smartsupp better?
Neither clearly leads. Chatra starts at Free and Smartsupp at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Chatra or Smartsupp?
Chatra starts at Free and Smartsupp at Free.
Does Chatra or Smartsupp run on more platforms?
Both run on Web, Mobile app, IOS, Android, so platform support will not decide this one for you.
Can I use Chatra for free?
Both have a free tier, so you can try either at no cost before committing.
What is Chatra best used for?
Chatra is most often used for small teams starting on live chat with a hard free-tier chat limit before needing to upgrade. Of those, small teams starting on live chat with a hard free-tier chat limit before needing to upgrade is not what Smartsupp is typically brought in for.
What can Chatra do that Smartsupp cannot?
Chatra covers CRM functionality, Chat history. Smartsupp covers Co-browsing, Heatmaps. Both handle Live chat messaging, Visitor tracking, Shopify, Zapier.

Answered from the vendors’ own pages

Chatra: Is Chatra's free plan available indefinitely?

Yes. Chatra's free plan is available free for as long as you want with no time limitation. No credit card is required to start.

Source
Smartsupp: How much does Smartsupp cost?

Smartsupp offers a free plan for up to 25 conversations monthly. Paid plans start at $17/month for Solo (annual: $204/year), $25/month for Plus, and $83/month for Expert. Enterprise plans start at $280/month with custom features and annual billing offers up to 30% savings.

Source
Chatra: How quickly can I start using Chatra's free plan?

The free plan can be started in 3 minutes according to the website.

Source
Smartsupp: What is included in Smartsupp's free tier?

Smartsupp's free tier includes 1 operator, up to 25 conversations per month, 14-day conversation history, and basic channel support. All paid plans offer unlimited conversations and advanced features including AI-powered reply assists.

Source
Smartsupp: What payment options and currencies does Smartsupp support?

Smartsupp accepts monthly or annual billing with annual subscriptions providing up to 30% savings. The platform supports multiple currencies including CZK, EUR, USD, and PLN. A 14-day free trial is available for paid plans with no credit card required initially.

Source
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