Softwr

Software · head to head

Chatra vs Smartsupp

Chatra logo

Chatra

Software

Live chat and CRM software for customer engagement

From
Free
Rated
-
Full reviewWebsite
Smartsupp logo

Smartsupp

Software

Live chat with advanced visitor tracking and co-browsing

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Chatra free plan is capped at 5 chats per month and one agent seat; Smartsupp free plan is capped at 1 operator and 25 conversations per month
  • They diverge on capability: Chatra covers CRM functionality, Smartsupp covers Co-browsing.

Where they differ

Only the attributes on which Chatra and Smartsupp actually diverge.

Attributes where Chatra and Smartsupp differ
AttributeChatraSmartsupp
Founded20102012

Identical on both: starting price (Free), pricing model (freemium), free tier (Yes), platforms (Web, Mobile app, IOS, Android), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Chatra

  • CRM functionality
  • Chat history

Only in Smartsupp

  • Co-browsing
  • Heatmaps

Both cover

  • Live chat messaging
  • Visitor tracking
  • Shopify
  • Zapier
  • Slack
  • API
  • Web support
  • Mobile app support
  • IOS support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Chatra

  • Small teams starting on live chat with a hard free-tier chat limit before needing to upgradenot Smartsupp

Smartsupp

  • Small teams wanting a bundled live chat and low-volume AI agent starting under $20/monthnot Chatra

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Chatra

  • Free plan is capped at 5 chats per month and one agent seat
  • Essential and Pro tiers are billed per agent seat at $31/month and $41/month (or $25/month and $33/month if billed yearly), so cost rises directly with headcount

Smartsupp

  • Free plan is capped at 1 operator and 25 conversations per month
  • Solo and Plus plans cap AI reply assists at 50 and 250 per month, with Expert capped at 500
  • Monthly billing costs more than annual: Plus is $35/month monthly versus $25/month annual, and Expert is $117/month monthly versus $83/month annual

Pricing, plan by plan

Chatra

Free
  • FreeFree
    • Live chat
    • Basic CRM
    • 1 agent
  • Starter$15/month
    • Unlimited agents
    • Advanced CRM
  • Business$49/month
    • Priority support
    • Custom branding

Smartsupp

Free
  • FreeFree
    • Live chat
    • 1 agent
    • Basic features
  • Professional$30/month
    • Unlimited agents
    • Co-browsing
  • Business$60/month
    • Advanced analytics
    • Priority support

Which should you pick?

Choose Chatra if

  • You need crm functionality.
  • You want to start without paying.
  • You work on Web, Mobile app, IOS, Android.
  • You also want chat history.
Chatra review

Choose Smartsupp if

  • You need co-browsing.
  • You want to start without paying.
  • You work on Web, Mobile app, IOS, Android.
  • You also want heatmaps.
Smartsupp review

Questions people ask

Is Chatra or Smartsupp better?
Neither clearly leads. Chatra starts at Free and Smartsupp at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Chatra or Smartsupp?
Chatra starts at Free and Smartsupp at Free.
Does Chatra or Smartsupp run on more platforms?
Both run on Web, Mobile app, IOS, Android, so platform support will not decide this one for you.
Can I use Chatra for free?
Both have a free tier, so you can try either at no cost before committing.
What is Chatra best used for?
Chatra is most often used for small teams starting on live chat with a hard free-tier chat limit before needing to upgrade. Of those, small teams starting on live chat with a hard free-tier chat limit before needing to upgrade is not what Smartsupp is typically brought in for.
What can Chatra do that Smartsupp cannot?
Chatra covers CRM functionality, Chat history. Smartsupp covers Co-browsing, Heatmaps. Both handle Live chat messaging, Visitor tracking, Shopify, Zapier.
ShareXLinkedInRedditWhatsAppEmail

Related pages

More on Chatra

More on Smartsupp

Keep looking

Other head to heads