Live Chat & Chatbots · head to head
Acquire vs Jivochat
Acquire
Live Chat & Chatbots
Conversational customer engagement platform
- From
- $50/month
- Rated
- -
Jivochat
Live Chat & Chatbots
All-in-one communication platform for customer engagement
- From
- Free
- Rated
- -
The short version
- Only Jivochat has a free tier, so it costs nothing to try first.
- Each has a real cost: Acquire pricing is not published on any tier; Jivochat the free plan keeps only 2 months of chat history and has no CRM
- They diverge on capability: Acquire covers Co-browsing, Jivochat covers Phone integration.
Where they differ
Only the attributes on which Acquire and Jivochat actually diverge.
Identical on both: user rating (Not yet rated), category (Live Chat & Chatbots).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Acquire
- Co-browsing
- Video chat
- AI chatbots
- Screen sharing
- Knowledge base
- Salesforce
- Zendesk
- HubSpot
Only in Jivochat
- Phone integration
- Email support
- Chatbot builder
- CRM
- Telegram
- Viber
- Mobile app support
- IOS support
Both cover
- Live chat
- Slack
- Web support
- Android support
What people use each for
The jobs each tool is most often brought in to do.
Acquire
- Live chat and messaging on a website or appnot Jivochat
- Omnichannel support across chat, SMS, email and voicenot Jivochat
- Video and cobrowsing sessions with customersnot Jivochat
- Routing and SLAs across a support queuenot Jivochat
- Call deflection from phone into digital channelsnot Jivochat
Jivochat
- Live chat and messaging support across website and social channelsnot Acquire
- Handling customer conversations from one agent inboxnot Acquire
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Acquire
- Pricing is not published on any tier
- Aimed at enterprise and mid-market support organisations rather than small teams
Jivochat
- The free plan keeps only 2 months of chat history and has no CRM
- The Chat API, chat routing and the mobile SDK are all Enterprise only, at $56 per agent per month billed annually
- The WhatsApp module is a $27 a month add on on every plan including Enterprise
- The Professional plan caps the account at 100 agents
- Pricing is per agent, so support cost scales with headcount rather than conversation volume
Pricing, plan by plan
Acquire
$50/month- Starter$50/month
- Live chat
- Basic co-browse
- Canned responses
- Professional$100/month
- Everything in Starter
- Video chat
- Chatbots
- Enterprise$undefined/month
- Custom features
- Dedicated support
- SLA guarantee
Jivochat
Free- FreeFree
- Live chat
- 1 agent
- Basic features
- Lite$10/month
- Up to 5 agents
- Chat transcripts
- Pro$25/month
- Unlimited agents
- Phone support
- Enterprise$undefined/month
- Custom features
- Dedicated support
Which should you pick?
Choose Acquire if
- You need co-browsing.
- You work on Web, Ios, Android.
- You also want video chat.
Choose Jivochat if
- You need phone integration.
- You want to start without paying.
- You work on Web, Mobile app, IOS, Android.
- You also want email support.
Questions people ask
- Is Acquire or Jivochat better?
- Neither clearly leads. Acquire starts at $50/month and Jivochat at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Acquire or Jivochat?
- Jivochat has a free tier; the other does not. Paid plans start at $50/month for Acquire and Free for Jivochat.
- Does Acquire or Jivochat run on more platforms?
- Acquire runs on Web, Ios, Android. Jivochat runs on Web, Mobile app, IOS, Android.
- Can I use Jivochat for free?
- Yes. Jivochat has a free tier, so you can try it without paying. Acquire starts at $50/month.
- What is Acquire best used for?
- Acquire is most often used for live chat and messaging on a website or app, omnichannel support across chat, sms, email and voice, video and cobrowsing sessions with customers, routing and slas across a support queue. Of those, live chat and messaging on a website or app and omnichannel support across chat, sms, email and voice are not what Jivochat is typically brought in for.
- What can Acquire do that Jivochat cannot?
- Acquire covers Co-browsing, Video chat, AI chatbots, Screen sharing. Jivochat covers Phone integration, Email support, Chatbot builder, CRM. Both handle Live chat, Slack, Web support, Android support.