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Chatra vs Salesforce Service Cloud Chat

Chatra logo

Chatra

Live Chat

Live chat and CRM software for customer engagement

From
Free
Rated
-
Full reviewWebsite
Salesforce Service Cloud Chat logo

Salesforce Service Cloud Chat

Live Chat

Live chat integrated with Salesforce Service Cloud

From
$25/month
Rated
-
Full reviewWebsite

The short version

  • Only Chatra has a free tier, so it costs nothing to try first.
  • Each has a real cost: Chatra free plan is capped at 5 chats per month and one agent seat; Salesforce Service Cloud Chat entry-level pricing of $25 per user per month is relatively expensive for small businesses
  • They diverge on capability: Chatra covers CRM functionality, Salesforce Service Cloud Chat covers CRM integration.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Chatra and Salesforce Service Cloud Chat actually diverge.

Attributes where Chatra and Salesforce Service Cloud Chat differ
AttributeChatraSalesforce Service Cloud Chat
Starting priceFree$25/month
Pricing modelfreemiumUnknown
Free tierYesNo
PlatformsWeb, Mobile app, IOS, AndroidWeb, Mobile apps
Founded20101999

Identical on both: user rating (Not yet rated), category (Live Chat).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Chatra

  • CRM functionality
  • Chat history
  • Shopify
  • Zapier
  • API

Only in Salesforce Service Cloud Chat

  • CRM integration
  • Agent desktop integration
  • Salesforce ecosystem
  • Gmail
  • Microsoft Teams

Both cover

  • Live chat messaging
  • Visitor tracking
  • Slack
  • Web support
  • Mobile app support
  • IOS support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Chatra

  • Small teams starting on live chat with a hard free-tier chat limit before needing to upgradenot Salesforce Service Cloud Chat

Salesforce Service Cloud Chat

  • Customer engagementnot Chatra
  • Lead generationnot Chatra
  • Customer supportnot Chatra
  • Sales automationnot Chatra

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Chatra

  • Free plan is capped at 5 chats per month and one agent seat
  • Essential and Pro tiers are billed per agent seat at $31/month and $41/month (or $25/month and $33/month if billed yearly), so cost rises directly with headcount

Salesforce Service Cloud Chat

  • Entry-level pricing of $25 per user per month is relatively expensive for small businesses
  • Requires Salesforce CRM setup and integration for full functionality
  • Limited standalone capability outside of Salesforce ecosystem
  • Complex configuration required for advanced features

Pricing, plan by plan

Chatra

Free
  • FreeFree
    • Live chat
    • Basic CRM
    • 1 agent
  • Starter$15/month
    • Unlimited agents
    • Advanced CRM
  • Business$49/month
    • Priority support
    • Custom branding

Salesforce Service Cloud Chat

$25/month

No published plan breakdown. See the Salesforce Service Cloud Chat review.

Which should you pick?

Choose Chatra if

  • You need crm functionality.
  • You want to start without paying.
  • You work on Web, Mobile app, IOS, Android.
  • You also want chat history.
Chatra review

Choose Salesforce Service Cloud Chat if

  • You need crm integration.
  • You work on Web, Mobile apps.
  • You also want agent desktop integration.
Salesforce Service Cloud Chat review

Questions people ask

Is Chatra or Salesforce Service Cloud Chat better?
Neither clearly leads. Chatra starts at Free and Salesforce Service Cloud Chat at $25/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Chatra or Salesforce Service Cloud Chat?
Chatra has a free tier; the other does not. Paid plans start at Free for Chatra and $25/month for Salesforce Service Cloud Chat.
Does Chatra or Salesforce Service Cloud Chat run on more platforms?
Chatra runs on Web, Mobile app, IOS, Android. Salesforce Service Cloud Chat runs on Web, Mobile apps.
Can I use Chatra for free?
Yes. Chatra has a free tier, so you can try it without paying. Salesforce Service Cloud Chat starts at $25/month.
What is Chatra best used for?
Chatra is most often used for small teams starting on live chat with a hard free-tier chat limit before needing to upgrade. Of those, small teams starting on live chat with a hard free-tier chat limit before needing to upgrade is not what Salesforce Service Cloud Chat is typically brought in for.
What can Chatra do that Salesforce Service Cloud Chat cannot?
Chatra covers CRM functionality, Chat history, Shopify, Zapier. Salesforce Service Cloud Chat covers CRM integration, Agent desktop integration, Salesforce ecosystem, Gmail. Both handle Live chat messaging, Visitor tracking, Slack, Web support.

Answered from the vendors’ own pages

Chatra: Is Chatra's free plan available indefinitely?

Yes. Chatra's free plan is available free for as long as you want with no time limitation. No credit card is required to start.

Source
Salesforce Service Cloud Chat: What is Salesforce Service Cloud Chat?

Salesforce Chat is a real-time customer engagement tool enabling businesses to connect with customers through personalized live chat interactions embedded in apps and on websites, with AI-powered chatbot support.

Source
Chatra: How quickly can I start using Chatra's free plan?

The free plan can be started in 3 minutes according to the website.

Source
Salesforce Service Cloud Chat: What is the pricing for Salesforce Service Cloud Chat?

Salesforce Service Cloud entry-level pricing starts at $25 per user per month, with multiple tiers available and add-ons ranging from $50 to $75 depending on required features.

Source
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Related pages

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