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Customer Success · head to head

Amity vs Kapta

Amity logo

Amity

Customer Success

Customer Success for Growing Teams

From
$300/month
Rated
-
Full review
Kapta logo

Kapta

Customer Success

Key Account Management Software

From
$1000/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Amity amity Social Cloud is priced per Monthly Active User (MAU) rather than a flat seat fee, with tiers of $0.06/$0.09/$0.14 per MAU (USD) on Basic, Advanced and Max plans as archived in 2022, so cost scales directly with app usage rather than user count.; Kapta no pricing information published on website; requires contacting sales
  • They diverge on capability: Amity covers Customer segments, Kapta covers Account planning.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Amity and Kapta actually diverge.

Attributes where Amity and Kapta differ
AttributeAmityKapta
Starting price$300/month$1000/month

Identical on both: pricing model (subscription), free tier (No), platforms (Web), user rating (Not yet rated), category (Customer Success), founded (2014).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Amity

  • Customer segments
  • Playbooks
  • Task management
  • Alerts
  • Intercom

Only in Kapta

  • Account planning
  • Stakeholder mapping
  • Voice of customer
  • Action planning
  • Microsoft Dynamics

Both cover

  • Health scores
  • Salesforce
  • HubSpot
  • Slack
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Amity

  • Customer Success
  • Smbnot Kapta
  • Ease Of Usenot Kapta

Kapta

  • Customer Success
  • Key Account Managementnot Amity
  • Strategic Accountsnot Amity

Both are used for customer success, on those jobs the choice comes down to price and fit rather than capability.

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Amity

  • Amity Social Cloud is priced per Monthly Active User (MAU) rather than a flat seat fee, with tiers of $0.06/$0.09/$0.14 per MAU (USD) on Basic, Advanced and Max plans as archived in 2022, so cost scales directly with app usage rather than user count.

Kapta

  • No pricing information published on website; requires contacting sales
  • No pricing tiers or cost ranges disclosed
  • Enterprise B2B model with custom pricing based on organizational needs

Pricing, plan by plan

Amity

$300/month
  • Starter$300/month
    • Health scores
    • Segments
    • Basic playbooks
  • Growth$600/month
    • Advanced automation
    • Custom reports
    • API

Kapta

$1000/month
  • Professional$1000/month
    • Account planning
    • Health scores
    • Stakeholder mapping
  • Enterprise$2500/month
    • Custom workflows
    • Advanced analytics
    • API

Which should you pick?

Choose Amity if

  • You need customer segments.
  • You also want playbooks.
Amity review

Choose Kapta if

  • You need account planning.
  • You also want stakeholder mapping.
Kapta review

Questions people ask

Is Amity or Kapta better?
Neither clearly leads. Amity starts at $300/month and Kapta at $1000/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Amity or Kapta?
Amity starts at $300/month and Kapta at $1000/month.
Does Amity or Kapta run on more platforms?
Both run on Web, so platform support will not decide this one for you.
What is Amity best used for?
Amity is most often used for customer success, smb, ease of use. Of those, smb and ease of use are not what Kapta is typically brought in for.
What can Amity do that Kapta cannot?
Amity covers Customer segments, Playbooks, Task management, Alerts. Kapta covers Account planning, Stakeholder mapping, Voice of customer, Action planning. Both handle Health scores, Salesforce, HubSpot, Slack.

Answered from the vendors’ own pages

Amity: Where can I find Amity pricing?

Amity's main corporate website does not display pricing. Amity operates multiple business units (Amity Solutions, Amity Accentix, Tollring, EGG Digital). You would need to visit the individual business unit websites or contact their sales team for pricing.

Source
Kapta: How much does Kapta cost?

Kapta does not publish pricing on their website. Interested customers must request a demo or contact the company at +1 303 495 6201 or [email protected] to receive pricing information.

Source
Kapta: How can I learn about Kapta pricing?

Kapta offers custom enterprise pricing determined through a demo process. Customers can request a demo or contact the sales team directly to discuss pricing based on their organizational needs and scale.

Source
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