Softwr

Customer Success · head to head

Amity vs Appcues

Amity logo

Amity

Customer Success

Customer Success for Growing Teams

From
$300/month
Rated
-
Full review
Appcues logo

Appcues

Customer Success

In-app onboarding flows and product announcements built without engineering time

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Amity amity Social Cloud is priced per Monthly Active User (MAU) rather than a flat seat fee, with tiers of $0.06/$0.09/$0.14 per MAU (USD) on Basic, Advanced and Max plans as archived in 2022, so cost scales directly with app usage rather than user count.; Appcues appcues no longer publishes any prices; the pricing page shows tiers and limits but no dollar figures, so what used to be a self-serve purchase now requires a sales call and there is no way to compare cost against alternatives before contact.
  • They diverge on capability: Amity covers Health scores, Appcues covers No-code flow builder.
  • Prices and features above were last checked on 31 August 2026.

Where they differ

Only the attributes on which Amity and Appcues actually diverge.

Attributes where Amity and Appcues differ
AttributeAmityAppcues
Starting price$300/monthOn request
Pricing modelsubscriptionquote
PlatformsWebWeb, iOS, Android
Founded2014Unknown

Identical on both: free tier (No), user rating (Not yet rated), category (Customer Success).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Amity

  • Health scores
  • Customer segments
  • Playbooks
  • Task management
  • Alerts
  • Salesforce
  • HubSpot
  • Slack

Only in Appcues

  • No-code flow builder
  • Onboarding checklists
  • Segmentation and targeting
  • NPS and in-app surveys
  • Mobile SDK
  • Experience analytics
  • Workflows
  • A/B testing of flows

What people use each for

The jobs each tool is most often brought in to do.

Amity

  • Customer Successnot Appcues
  • Smbnot Appcues
  • Ease Of Usenot Appcues

Appcues

  • A SaaS company whose trial-to-paid conversion stalls because new users never reach the action that demonstrates valuenot Amity
  • A product team shipping a significant feature that needs an in-app announcement and walkthrough on launch day, not three sprints laternot Amity
  • A customer success team wanting to replace repetitive onboarding calls with a self-serve checklist for smaller accountsnot Amity
  • A team that needs contextual NPS or feedback prompts targeted at users who have actually used the feature in questionnot Amity

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Amity

  • Amity Social Cloud is priced per Monthly Active User (MAU) rather than a flat seat fee, with tiers of $0.06/$0.09/$0.14 per MAU (USD) on Basic, Advanced and Max plans as archived in 2022, so cost scales directly with app usage rather than user count.

Appcues

  • Appcues no longer publishes any prices; the pricing page shows tiers and limits but no dollar figures, so what used to be a self-serve purchase now requires a sales call and there is no way to compare cost against alternatives before contact.
  • Published experience caps bite well before user limits do: Start allows only 10 live experiences and Grow only 25, so a mature product with tooltips across many features hits the upgrade trigger regardless of how many users it has.
  • Flows are DOM overlays pointed at elements in your live application, so a front-end refactor or a class name change silently breaks a walkthrough, and nobody notices until activation metrics drop.
  • Pricing scales with monthly active users, which means cost rises as the product succeeds, whether or not the additional users ever see an Appcues experience; the bill tracks your growth, not the tool’s contribution.
  • The platform reports on its own influence, so completion and goal metrics attribute activation to the flow without a proper counterfactual; justifying renewal on Appcues’ own numbers is circular unless you run holdout groups yourself.

Pricing, plan by plan

Amity

$300/month
  • Starter$300/month
    • Health scores
    • Segments
    • Basic playbooks
  • Growth$600/month
    • Advanced automation
    • Custom reports
    • API

Appcues

On request
  • Start$undefined/month
    • Up to 3,000 monthly active users
    • 10 published experiences
    • 12 months reporting history
  • Grow$undefined/month
    • From 3,000 monthly active users upward
    • 25 published experiences
    • 24 months reporting history
  • Enterprise$undefined/year
    • Custom monthly active user volumes
    • 100 published experiences
    • 36 months reporting history
  • Spark$undefined/month
    • Programme for teams under 25 people
    • Intended for a first set of in-app experiences
    • Terms quoted on application

Which should you pick?

Choose Amity if

  • You need health scores.
  • You also want customer segments.
Amity review

Choose Appcues if

  • You need no-code flow builder.
  • You work on Web, iOS, Android.
  • You also want onboarding checklists.
Appcues review

Questions people ask

Is Amity or Appcues better?
Neither clearly leads. Amity starts at $300/month and Appcues at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Amity or Appcues?
Amity starts at $300/month and Appcues at On request.
Does Amity or Appcues run on more platforms?
Amity runs on Web. Appcues runs on Web, iOS, Android.
What is Amity best used for?
Amity is most often used for customer success, smb, ease of use. Of those, customer success and smb are not what Appcues is typically brought in for.
What can Amity do that Appcues cannot?
Amity covers Health scores, Customer segments, Playbooks, Task management. Appcues covers No-code flow builder, Onboarding checklists, Segmentation and targeting, NPS and in-app surveys.

Answered from the vendors’ own pages

Amity: Where can I find Amity pricing?

Amity's main corporate website does not display pricing. Amity operates multiple business units (Amity Solutions, Amity Accentix, Tollring, EGG Digital). You would need to visit the individual business unit websites or contact their sales team for pricing.

Source
Appcues: How much does Appcues cost?

It no longer publishes prices. Start, Grow and Enterprise tiers show monthly active user limits and experience caps but no dollar amounts, and each routes to a call or a trial.

Appcues: Do I need a developer to install it?

A developer installs the snippet or SDK once and maps user properties. After that, building flows genuinely requires no engineering time.

Appcues: What breaks flows?

Front-end changes. Because experiences are anchored to elements in your live DOM, refactors and renamed selectors break walkthroughs silently.

Appcues: What is the Spark programme?

A route for teams under 25 people shipping their first in-app experiences. Terms are quoted on application rather than listed.

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