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Customer Success · head to head

Akita vs EverAfter

Akita logo

Akita

Customer Success

Customer Success Without the Complexity

From
$49/month
Rated
-
Full reviewWebsite
EverAfter logo

EverAfter

Customer Success

Builds customer-facing portals from CRM data without engineering, now part of Base

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Akita no free tier; minimum $49/month for entry; EverAfter base acquired EverAfter on 21 January 2026 and is merging it into a combined engagement platform, so the standalone product roadmap is now subordinate to that integration and renewal packaging is likely to change; get post-integration terms in writing before signing multi-year.
  • They diverge on capability: Akita covers Health scores, EverAfter covers Customer-facing hubs.
  • Prices and features above were last checked on 31 August 2026.

Where they differ

Only the attributes on which Akita and EverAfter actually diverge.

Attributes where Akita and EverAfter differ
AttributeAkitaEverAfter
Starting price$49/monthOn request
Pricing modelsubscriptionquote
PlatformsWebWeb, API
Founded2018Unknown

Identical on both: free tier (No), user rating (Not yet rated), category (Customer Success).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Akita

  • Health scores
  • Customer segments
  • Lifecycle stages
  • Alerts
  • Custom metrics
  • Salesforce
  • HubSpot
  • Intercom

Only in EverAfter

  • Customer-facing hubs
  • No-code studio
  • Live CRM data binding
  • Onboarding plans
  • KPI and value reporting
  • Templates by segment
  • Task and owner tracking
  • Resource centre

What people use each for

The jobs each tool is most often brought in to do.

Akita

  • Centralising customer data and product activity for a customer success teamnot EverAfter
  • Building health scores to flag at-risk accountsnot EverAfter
  • Segmenting customers and triggering automated playbooksnot EverAfter
  • Identifying expansion revenue opportunitiesnot EverAfter
  • Task and workflow management for CSMsnot EverAfter

EverAfter

  • A software company moving 400 low-touch accounts from email check-ins to a self-serve onboarding hub without hiring more CSMsnot Akita
  • A customer success operations lead who needs onboarding plans visible to the customer rather than buried in an internal Gainsight viewnot Akita
  • An implementation team running a 90-day rollout where the customer needs a live task list showing what is blocked on their sidenot Akita
  • A renewals team that wants each account to see its own usage and value metrics ahead of a renewal conversationnot Akita

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Akita

  • No free tier; minimum $49/month for entry
  • Tracking events limited to 1M/month on paid plans (unlimited on Enterprise only)
  • Additional integrations require $29/month add-on cost

EverAfter

  • Base acquired EverAfter on 21 January 2026 and is merging it into a combined engagement platform, so the standalone product roadmap is now subordinate to that integration and renewal packaging is likely to change; get post-integration terms in writing before signing multi-year.
  • EverAfter is an experience layer over data you already hold, so an organisation without Salesforce, HubSpot or a customer success platform feeding it gets very little standalone value and must solve its data problem first.
  • Pricing is not published and third-party transaction data shows an extremely wide range, roughly 9,000 to 125,000 USD a year, which means the quote you receive depends heavily on negotiation rather than on a published rate card.
  • A customer-facing portal only works if customers log into it, and adoption on the customer side is outside your control, so hubs frequently become a well-designed artefact that the CSM still has to chase by email anyway.
  • Building and maintaining differentiated hub templates per segment is genuine ongoing operations work, and teams that bought it to reduce CSM workload often find they have shifted effort to a CS operations person rather than removed it.

Pricing, plan by plan

Akita

$49/month
  • Small Teams$49/month
    • 2 integrations included
    • 2 full access users
    • 4 read-only users
  • Growing Teams$99/month
    • 4 integrations included
    • 4 full access users
    • 8 read-only users
  • Enterprise Teams$499/month
    • Unlimited integrations
    • Unlimited full access users
    • Unlimited accounts/contacts

EverAfter

On request
  • EverAfter$undefined/year
    • Customer-facing hubs
    • No-code studio builder
    • Live CRM data binding

Which should you pick?

Choose Akita if

  • You need health scores.
  • You also want customer segments.
Akita review

Choose EverAfter if

  • You need customer-facing hubs.
  • You work on Web, API.
  • You also want no-code studio.
EverAfter review

Questions people ask

Is Akita or EverAfter better?
Neither clearly leads. Akita starts at $49/month and EverAfter at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Akita or EverAfter?
Akita starts at $49/month and EverAfter at On request.
Does Akita or EverAfter run on more platforms?
Akita runs on Web. EverAfter runs on Web, API.
What is Akita best used for?
Akita is most often used for centralising customer data and product activity for a customer success team, building health scores to flag at-risk accounts, segmenting customers and triggering automated playbooks, identifying expansion revenue opportunities. Of those, centralising customer data and product activity for a customer success team and building health scores to flag at-risk accounts are not what EverAfter is typically brought in for.
What can Akita do that EverAfter cannot?
Akita covers Health scores, Customer segments, Lifecycle stages, Alerts. EverAfter covers Customer-facing hubs, No-code studio, Live CRM data binding, Onboarding plans.

Answered from the vendors’ own pages

Akita: How much does Akita cost?

Akita offers three subscription tiers: Small Teams at $49/month with up to 2 integrations and 6 total users, Growing Teams at $99/month with up to 4 integrations and 12 total users, and Enterprise Teams at $499/month with unlimited integrations and users. Additional integrations cost $29 each and additional users cost $29 each per month.

Source
EverAfter: Who owns EverAfter?

Base acquired EverAfter on 21 January 2026. Both companies stated existing customers continue to be supported while the products are integrated.

Akita: What is the difference between Akita's Small Teams and Growing Teams plans?

The Growing Teams plan ($99/month) doubles the included integrations from 2 to 4 and users from 6 to 12, increases account/contact capacity from 10,000 to 100,000, and enables 1M monthly tracking events. It also includes full API access which is not mentioned for Small Teams. Small Teams costs $49/month.

Source
EverAfter: Does it replace Gainsight or Totango?

No. It is a customer-facing layer that reads from an internal customer success platform or CRM, so most buyers run it alongside one rather than instead of one.

Akita: Does Akita offer a free trial or discount?

Akita provides a 14-day free trial with no setup or cancellation fees. The platform also offers a 20% discount for annual prepayment compared to month-to-month pricing.

Source
EverAfter: What does it cost?

Pricing is not published. Third-party transaction data places annual contracts roughly between 9,000 and 125,000 USD depending on scale and scope.

Akita: What tracking event limits apply on Akita plans?

Small Teams and Growing Teams plans each include 1 million tracking events per month. The Enterprise plan includes unlimited tracking events. Additional event capacity beyond plan limits is not separately purchasable.

Source
EverAfter: Do I need engineers to build the portals?

No. The studio is designed for a non-technical CS operations person to assemble widgets and templates, which is its main practical advantage.

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