Customer Success · head to head
Amity vs Custify
The short version
- Each has a real cost: Amity amity Social Cloud is priced per Monthly Active User (MAU) rather than a flat seat fee, with tiers of $0.06/$0.09/$0.14 per MAU (USD) on Basic, Advanced and Max plans as archived in 2022, so cost scales directly with app usage rather than user count.; Custify no mobile app for on-the-go customer success management
- They diverge on capability: Amity covers Customer segments, Custify covers Task automation.
Where they differ
Only the attributes on which Amity and Custify actually diverge.
Identical on both: free tier (No), platforms (Web), user rating (Not yet rated), category (Customer Success).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Amity
- Customer segments
- Task management
- Alerts
- Slack
Only in Custify
- Task automation
- Customer 360
- Churn alerts
- Stripe
Both cover
- Health scores
- Playbooks
- Salesforce
- HubSpot
- Intercom
- Web support
What people use each for
The jobs each tool is most often brought in to do.
Amity
- Customer Success
- Smbnot Custify
- Ease Of Usenot Custify
Custify
- Customer Success
- Saasnot Amity
- Automationnot Amity
Both are used for customer success, on those jobs the choice comes down to price and fit rather than capability.
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Amity
- Amity Social Cloud is priced per Monthly Active User (MAU) rather than a flat seat fee, with tiers of $0.06/$0.09/$0.14 per MAU (USD) on Basic, Advanced and Max plans as archived in 2022, so cost scales directly with app usage rather than user count.
Custify
- No mobile app for on-the-go customer success management
- Limited reporting customization options
Pricing, plan by plan
Amity
$300/month- Starter$300/month
- Health scores
- Segments
- Basic playbooks
- Growth$600/month
- Advanced automation
- Custom reports
- API
Custify
$399/month- Starter$399/month
- Customer 360 view
- Basic health scoring
- Task management
- Growth$undefined/mo
- Expansion opportunity identification
- Advanced automation
- Custom dashboards
Which should you pick?
Questions people ask
- Is Amity or Custify better?
- Neither clearly leads. Amity starts at $300/month and Custify at $399/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Amity or Custify?
- Amity starts at $300/month and Custify at $399/month.
- Does Amity or Custify run on more platforms?
- Both run on Web, so platform support will not decide this one for you.
- What is Amity best used for?
- Amity is most often used for customer success, smb, ease of use. Of those, smb and ease of use are not what Custify is typically brought in for.
- What can Amity do that Custify cannot?
- Amity covers Customer segments, Task management, Alerts, Slack. Custify covers Task automation, Customer 360, Churn alerts, Stripe. Both handle Health scores, Playbooks, Salesforce, HubSpot.
Answered from the vendors’ own pages
Custify: How much does Custify cost?
Custify pricing starts at $399-$899 per month depending on team size and seats. Pricing is quote-based for larger teams, with no per-seat fees on higher tiers.
SourceCustify: What CRM systems does Custify integrate with?
Custify integrates with HubSpot, Salesforce, Zoho CRM, Zendesk Sell, Intercom, Pipedrive, Close CRM, Freshworks CRM, and 200+ other applications through Zapier.
SourceCustify: Does Custify have a mobile app?
No, Custify does not offer a dedicated mobile app. It is a cloud-based web platform accessible via browser on mobile devices.
Source