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Customer Success · head to head

Amity vs Custify

Amity logo

Amity

Customer Success

Customer Success for Growing Teams

From
$300/month
Rated
-
Full review
Custify logo

Custify

Customer Success

Customer Success Software for SaaS

From
$399/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Amity amity Social Cloud is priced per Monthly Active User (MAU) rather than a flat seat fee, with tiers of $0.06/$0.09/$0.14 per MAU (USD) on Basic, Advanced and Max plans as archived in 2022, so cost scales directly with app usage rather than user count.; Custify no mobile app for on-the-go customer success management
  • They diverge on capability: Amity covers Customer segments, Custify covers Task automation.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Amity and Custify actually diverge.

Attributes where Amity and Custify differ
AttributeAmityCustify
Starting price$300/month$399/month
Pricing modelsubscriptionUnknown
Founded20142017

Identical on both: free tier (No), platforms (Web), user rating (Not yet rated), category (Customer Success).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Amity

  • Customer segments
  • Task management
  • Alerts
  • Slack

Only in Custify

  • Task automation
  • Customer 360
  • Churn alerts
  • Stripe

Both cover

  • Health scores
  • Playbooks
  • Salesforce
  • HubSpot
  • Intercom
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Amity

  • Customer Success
  • Smbnot Custify
  • Ease Of Usenot Custify

Custify

  • Customer Success
  • Saasnot Amity
  • Automationnot Amity

Both are used for customer success, on those jobs the choice comes down to price and fit rather than capability.

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Amity

  • Amity Social Cloud is priced per Monthly Active User (MAU) rather than a flat seat fee, with tiers of $0.06/$0.09/$0.14 per MAU (USD) on Basic, Advanced and Max plans as archived in 2022, so cost scales directly with app usage rather than user count.

Custify

  • No mobile app for on-the-go customer success management
  • Limited reporting customization options

Pricing, plan by plan

Amity

$300/month
  • Starter$300/month
    • Health scores
    • Segments
    • Basic playbooks
  • Growth$600/month
    • Advanced automation
    • Custom reports
    • API

Custify

$399/month
  • Starter$399/month
    • Customer 360 view
    • Basic health scoring
    • Task management
  • Growth$undefined/mo
    • Expansion opportunity identification
    • Advanced automation
    • Custom dashboards

Which should you pick?

Choose Amity if

  • You need customer segments.
  • You also want task management.
Amity review

Choose Custify if

  • You need task automation.
  • You also want customer 360.
Custify review

Questions people ask

Is Amity or Custify better?
Neither clearly leads. Amity starts at $300/month and Custify at $399/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Amity or Custify?
Amity starts at $300/month and Custify at $399/month.
Does Amity or Custify run on more platforms?
Both run on Web, so platform support will not decide this one for you.
What is Amity best used for?
Amity is most often used for customer success, smb, ease of use. Of those, smb and ease of use are not what Custify is typically brought in for.
What can Amity do that Custify cannot?
Amity covers Customer segments, Task management, Alerts, Slack. Custify covers Task automation, Customer 360, Churn alerts, Stripe. Both handle Health scores, Playbooks, Salesforce, HubSpot.

Answered from the vendors’ own pages

Amity: Where can I find Amity pricing?

Amity's main corporate website does not display pricing. Amity operates multiple business units (Amity Solutions, Amity Accentix, Tollring, EGG Digital). You would need to visit the individual business unit websites or contact their sales team for pricing.

Source
Custify: How much does Custify cost?

Custify pricing starts at $399-$899 per month depending on team size and seats. Pricing is quote-based for larger teams, with no per-seat fees on higher tiers.

Source
Custify: What CRM systems does Custify integrate with?

Custify integrates with HubSpot, Salesforce, Zoho CRM, Zendesk Sell, Intercom, Pipedrive, Close CRM, Freshworks CRM, and 200+ other applications through Zapier.

Source
Custify: Does Custify have a mobile app?

No, Custify does not offer a dedicated mobile app. It is a cloud-based web platform accessible via browser on mobile devices.

Source
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