Customer Success · head to head
Akita vs Product Fruits
Product Fruits
Customer Success
In app onboarding, tours and checklists priced by monthly active users, not by seat
- From
- $83.25/month
- Rated
- -
The short version
- Each has a real cost: Akita no free tier; minimum $49/month for entry; Product Fruits pricing is by monthly active users rather than by seat, so the bill grows with product success rather than with team size, and a viral month produces a cost increase the finance team did not plan for.
- They diverge on capability: Akita covers Health scores, Product Fruits covers Product tours.
- Prices and features above were last checked on 1 September 2026.
Where they differ
Only the attributes on which Akita and Product Fruits actually diverge.
| Attribute | Akita | Product Fruits |
|---|---|---|
| Starting price | $49/month | $83.25/month |
| Pricing model | subscription | Per month by monthly active users |
| Founded | 2018 | Unknown |
Identical on both: free tier (No), platforms (Web), user rating (Not yet rated), category (Customer Success).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Akita
- Health scores
- Customer segments
- Lifecycle stages
- Alerts
- Custom metrics
- Salesforce
- HubSpot
- Intercom
Only in Product Fruits
- Product tours
- Hints and tooltips
- Onboarding checklists
- In app announcements
- Surveys and NPS
- Help centre widget
- Segmentation
- Analytics
What people use each for
The jobs each tool is most often brought in to do.
Akita
- Centralising customer data and product activity for a customer success teamnot Product Fruits
- Building health scores to flag at-risk accountsnot Product Fruits
- Segmenting customers and triggering automated playbooksnot Product Fruits
- Identifying expansion revenue opportunitiesnot Product Fruits
- Task and workflow management for CSMsnot Product Fruits
Product Fruits
- A software company that wants to ship onboarding changes without putting them in an engineering sprintnot Akita
- A team evaluating product adoption tools that needs a real price before starting a sales conversation, which the category incumbents largely do not providenot Akita
- A product manager running activation experiments where the cycle time of a release is the bottleneck, not the ideanot Akita
- A small software business whose monthly active user count is under a few thousand and for whom Pendo enterprise pricing is out of reachnot Akita
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Akita
- No free tier; minimum $49/month for entry
- Tracking events limited to 1M/month on paid plans (unlimited on Enterprise only)
- Additional integrations require $29/month add-on cost
Product Fruits
- Pricing is by monthly active users rather than by seat, so the bill grows with product success rather than with team size, and a viral month produces a cost increase the finance team did not plan for.
- Overage is not priced publicly. Product Fruits says the product keeps working above quota and that customer service will reach out to discuss a better fitting plan, so a spiky business should get overage terms in writing before signing.
- The published rate card stops at Business, so any organisation beyond that scale is into a custom quote and loses the price transparency that made Product Fruits attractive in the first place.
- There is no free plan, only a trial, so a team that wants to keep a small permanent deployment running without a subscription cannot, unlike some competitors in adjacent categories.
- It is a smaller vendor than Pendo, Appcues and Userpilot, with a correspondingly smaller integration ecosystem and less depth in product analytics, so teams that want adoption tooling and analytics from one vendor will find it thin on the analytics half.
Pricing, plan by plan
Akita
$49/month- Small Teams$49/month
- 2 integrations included
- 2 full access users
- 4 read-only users
- Growing Teams$99/month
- 4 integrations included
- 4 full access users
- 8 read-only users
- Enterprise Teams$499/month
- Unlimited integrations
- Unlimited full access users
- Unlimited accounts/contacts
Product Fruits
$83.25/month- Starter$83.25/month
- 999 US dollars a year on annual billing, 111 US dollars a month if billed monthly
- 1,500 monthly active users included
- Tours, hints, checklists and announcements
- Pro$140.25/month
- 187 US dollars a month if billed monthly
- Higher monthly active user allowance
- Surveys, NPS and help centre widget
- Business$280.5/month
- 374 US dollars a month if billed monthly
- Highest published monthly active user allowance
- Advanced segmentation and analytics
Which should you pick?
Choose Product Fruits if
- You need product tours.
- You also want hints and tooltips.
Questions people ask
- Is Akita or Product Fruits better?
- Neither clearly leads. Akita starts at $49/month and Product Fruits at $83.25/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Akita or Product Fruits?
- Akita starts at $49/month and Product Fruits at $83.25/month.
- Does Akita or Product Fruits run on more platforms?
- Both run on Web, so platform support will not decide this one for you.
- What is Akita best used for?
- Akita is most often used for centralising customer data and product activity for a customer success team, building health scores to flag at-risk accounts, segmenting customers and triggering automated playbooks, identifying expansion revenue opportunities. Of those, centralising customer data and product activity for a customer success team and building health scores to flag at-risk accounts are not what Product Fruits is typically brought in for.
- What can Akita do that Product Fruits cannot?
- Akita covers Health scores, Customer segments, Lifecycle stages, Alerts. Product Fruits covers Product tours, Hints and tooltips, Onboarding checklists, In app announcements.
Answered from the vendors’ own pages
Akita: How much does Akita cost?
Akita offers three subscription tiers: Small Teams at $49/month with up to 2 integrations and 6 total users, Growing Teams at $99/month with up to 4 integrations and 12 total users, and Enterprise Teams at $499/month with unlimited integrations and users. Additional integrations cost $29 each and additional users cost $29 each per month.
SourceProduct Fruits: How is Product Fruits priced?
By monthly active users. Starter is 999 US dollars a year, which is 83.25 a month, for 1,500 monthly active users, or 111 a month billed monthly. Pro and Business are 140.25 and 280.50 a month on annual billing.
Akita: What is the difference between Akita's Small Teams and Growing Teams plans?
The Growing Teams plan ($99/month) doubles the included integrations from 2 to 4 and users from 6 to 12, increases account/contact capacity from 10,000 to 100,000, and enables 1M monthly tracking events. It also includes full API access which is not mentioned for Small Teams. Small Teams costs $49/month.
SourceProduct Fruits: What happens if we exceed the monthly active user quota?
Product Fruits says the product keeps working for users above quota and that customer service will reach out to discuss a better fitting plan. Overage is not priced publicly, so agree the terms before signing.
Akita: Does Akita offer a free trial or discount?
Akita provides a 14-day free trial with no setup or cancellation fees. The platform also offers a 20% discount for annual prepayment compared to month-to-month pricing.
SourceProduct Fruits: Is there a free plan?
No. There is a free trial with full access and no card required, but no permanently free tier.
Akita: What tracking event limits apply on Akita plans?
Small Teams and Growing Teams plans each include 1 million tracking events per month. The Enterprise plan includes unlimited tracking events. Additional event capacity beyond plan limits is not separately purchasable.
SourceProduct Fruits: How does it compare with Pendo?
Product Fruits is much cheaper and publishes its prices. Pendo has far deeper product analytics. If you need adoption guidance only, Product Fruits is the cheaper answer; if you need analytics too, it is not.
Related pages
More on Product Fruits
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