Customer Success · head to head
Akita vs InMoment
InMoment
Customer Success
Enterprise experience management combining customer feedback, text analytics and case management, quote priced
- From
- On request
- Rated
- -
The short version
- Each has a real cost: Akita no free tier; minimum $49/month for entry; InMoment there is no published pricing anywhere, so a buyer cannot build a shortlist by cost without first entering a sales process with InMoment directly.
- They diverge on capability: Akita covers Health scores, InMoment covers Multi-channel feedback collection.
- Prices and features above were last checked on 1 September 2026.
Where they differ
Only the attributes on which Akita and InMoment actually diverge.
Identical on both: free tier (No), user rating (Not yet rated), category (Customer Success).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Akita
- Health scores
- Customer segments
- Lifecycle stages
- Alerts
- Custom metrics
- Salesforce
- HubSpot
- Intercom
Only in InMoment
- Multi-channel feedback collection
- Text and sentiment analytics
- Case management
- Location-level reporting
- Review site integration
- API and CRM integration
What people use each for
The jobs each tool is most often brought in to do.
Akita
- Centralising customer data and product activity for a customer success teamnot InMoment
- Building health scores to flag at-risk accountsnot InMoment
- Segmenting customers and triggering automated playbooksnot InMoment
- Identifying expansion revenue opportunitiesnot InMoment
- Task and workflow management for CSMsnot InMoment
InMoment
- A multi-location retail chain aggregating customer feedback and public reviews across hundreds of storesnot Akita
- A hotel group needing case management so a bad review triggers a follow-up task for the right property managernot Akita
- A healthcare system routing patient experience feedback to the relevant department automaticallynot Akita
- A financial services company needing text analytics on open-ended feedback at a volume manual review cannot handlenot Akita
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Akita
- No free tier; minimum $49/month for entry
- Tracking events limited to 1M/month on paid plans (unlimited on Enterprise only)
- Additional integrations require $29/month add-on cost
InMoment
- There is no published pricing anywhere, so a buyer cannot build a shortlist by cost without first entering a sales process with InMoment directly.
- It is built for high-volume, multi-location feedback programmes, so a single-location business or small team gets a platform sized well beyond its actual need.
- Implementation and customisation require technical expertise, and reviewers note the platform can be expensive and complex to configure for a specific workflow.
- Professional services are billed separately from platform access, so the effective first-year cost is typically higher than the ongoing annual platform fee alone.
- It is easy to confuse with the catalogued Momen no-code product or with smaller customer feedback tools; InMoment is specifically enterprise-scale experience management, not a lightweight feedback widget.
Pricing, plan by plan
Akita
$49/month- Small Teams$49/month
- 2 integrations included
- 2 full access users
- 4 read-only users
- Growing Teams$99/month
- 4 integrations included
- 4 full access users
- 8 read-only users
- Enterprise Teams$499/month
- Unlimited integrations
- Unlimited full access users
- Unlimited accounts/contacts
InMoment
On request- InMoment XI Platform$undefined/year
- Priced by response volume, users and modules licensed
- Separate line items for platform access and professional services
- Entry-level configurations start in the low hundreds of dollars a month
Which should you pick?
Choose InMoment if
- You need multi-channel feedback collection.
- You work on Web, iOS, Android.
- You also want text and sentiment analytics.
Questions people ask
- Is Akita or InMoment better?
- Neither clearly leads. Akita starts at $49/month and InMoment at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Akita or InMoment?
- Akita starts at $49/month and InMoment at On request.
- Does Akita or InMoment run on more platforms?
- Akita runs on Web. InMoment runs on Web, iOS, Android.
- What is Akita best used for?
- Akita is most often used for centralising customer data and product activity for a customer success team, building health scores to flag at-risk accounts, segmenting customers and triggering automated playbooks, identifying expansion revenue opportunities. Of those, centralising customer data and product activity for a customer success team and building health scores to flag at-risk accounts are not what InMoment is typically brought in for.
- What can Akita do that InMoment cannot?
- Akita covers Health scores, Customer segments, Lifecycle stages, Alerts. InMoment covers Multi-channel feedback collection, Text and sentiment analytics, Case management, Location-level reporting.
Answered from the vendors’ own pages
Akita: How much does Akita cost?
Akita offers three subscription tiers: Small Teams at $49/month with up to 2 integrations and 6 total users, Growing Teams at $99/month with up to 4 integrations and 12 total users, and Enterprise Teams at $499/month with unlimited integrations and users. Additional integrations cost $29 each and additional users cost $29 each per month.
SourceInMoment: Does InMoment publish pricing?
No, every deployment is quoted individually based on feedback volume, users, modules and implementation scope.
Akita: What is the difference between Akita's Small Teams and Growing Teams plans?
The Growing Teams plan ($99/month) doubles the included integrations from 2 to 4 and users from 6 to 12, increases account/contact capacity from 10,000 to 100,000, and enables 1M monthly tracking events. It also includes full API access which is not mentioned for Small Teams. Small Teams costs $49/month.
SourceInMoment: What size of organisation is InMoment built for?
Large, multi-location consumer businesses in retail, hospitality, healthcare and financial services running feedback programmes at scale.
Akita: Does Akita offer a free trial or discount?
Akita provides a 14-day free trial with no setup or cancellation fees. The platform also offers a 20% discount for annual prepayment compared to month-to-month pricing.
SourceInMoment: Does InMoment include case management, not just survey collection?
Yes, flagged feedback routes into a case management workflow for frontline follow-up, not only reporting.
Akita: What tracking event limits apply on Akita plans?
Small Teams and Growing Teams plans each include 1 million tracking events per month. The Enterprise plan includes unlimited tracking events. Additional event capacity beyond plan limits is not separately purchasable.
SourceRelated pages
Other head to heads
- Akita vs Planhat
- Akita vs Aviso
- Akita vs Catalyst
- Akita vs ChurnZero
- Akita vs Custify
- Akita vs ClientSuccess
- Akita vs Chorus.ai
- Akita vs Chameleon
- Akita vs SmartKarrot
- Akita vs Amity
- Akita vs Appcues
- Akita vs Bonjoro
- Akita vs Apttus
- Akita vs ClientPoint
- Akita vs EverAfter
- Akita vs Vitally
- Akita vs Better Proposals
- Akita vs Conga
- Akita vs Kapta
- Akita vs Lessonly
- Akita vs Natero
- Akita vs Pragma
- InMoment vs Planhat
- InMoment vs Aviso
- InMoment vs Catalyst
- InMoment vs ChurnZero
- InMoment vs Custify
- InMoment vs ClientSuccess
- InMoment vs Chorus.ai
- InMoment vs Chameleon
- InMoment vs SmartKarrot
- InMoment vs Amity
- InMoment vs Appcues
- InMoment vs Bonjoro
- InMoment vs Apttus
- InMoment vs ClientPoint
- InMoment vs EverAfter
- InMoment vs Vitally
- InMoment vs Better Proposals
- InMoment vs Conga
- InMoment vs Kapta
- InMoment vs Lessonly
- InMoment vs Natero
- InMoment vs Pragma