Is Akita or Bonjoro better?

Neither clearly leads. Akita starts at $49/month and Bonjoro at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.

Which is cheaper, Akita or Bonjoro?

Bonjoro has a free tier; the other does not. Paid plans start at $49/month for Akita and Free for Bonjoro.

Does Akita or Bonjoro run on more platforms?

Akita runs on Web. Bonjoro runs on Web, iOS, Android, Chrome extension.

Can I use Bonjoro for free?

Yes. Bonjoro has a free tier, so you can try it without paying. Akita starts at $49/month.

What is Akita best used for?

Akita is most often used for centralising customer data and product activity for a customer success team, building health scores to flag at-risk accounts, segmenting customers and triggering automated playbooks, identifying expansion revenue opportunities. Of those, centralising customer data and product activity for a customer success team and building health scores to flag at-risk accounts are not what Bonjoro is typically brought in for.

What can Akita do that Bonjoro cannot?

Akita covers Health scores, Customer segments, Lifecycle stages, Alerts. Bonjoro covers Trigger-driven task queue, Mobile and desktop recording, Screen recording, Branded call to action pages.

Customer Success · head to head

Akita vs Bonjoro

Akita

Customer Success

Customer Success Without the Complexity

From: $49/month
Rated: -

Full review Website

Bonjoro

Customer Success

Personal video messages triggered from your CRM, aimed at onboarding and retention rather than cold outreach

From: Free
Rated: -

Full review Website

The short version

Only Bonjoro has a free tier, so it costs nothing to try first.
Each has a real cost: Akita no free tier; minimum $49/month for entry; Bonjoro the whole benefit depends on people recording videos daily, and there is no product mechanism that creates that discipline, so licences commonly sit idle within one quarter of purchase.
They diverge on capability: Akita covers Health scores, Bonjoro covers Trigger-driven task queue.
Prices and features above were last checked on 1 September 2026.

Where they differ

Only the attributes on which Akita and Bonjoro actually diverge.

Attributes where Akita and Bonjoro differ
Attribute	Akita	Bonjoro
Starting price	$49/month	Free
Pricing model	subscription	Per user per month
Free tier	No	Yes
Platforms	Web	Web, iOS, Android, Chrome extension
Founded	2018	Unknown

Identical on both: user rating (Not yet rated), category (Customer Success).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Akita

Health scores
Customer segments
Lifecycle stages
Alerts
Custom metrics
Salesforce
HubSpot
Intercom

Only in Bonjoro

Trigger-driven task queue
Mobile and desktop recording
Screen recording
Branded call to action pages
Message templates
Custom domain
One-to-many video
Team assignment

What people use each for

The jobs each tool is most often brought in to do.

Akita

Centralising customer data and product activity for a customer success teamnot Bonjoro
Building health scores to flag at-risk accountsnot Bonjoro
Segmenting customers and triggering automated playbooksnot Bonjoro
Identifying expansion revenue opportunitiesnot Bonjoro
Task and workflow management for CSMsnot Bonjoro

Bonjoro

A software company welcoming every new trial signup with a named human video in the first twenty four hours to lift activationnot Akita
An ecommerce brand thanking first-time purchasers personally to convert them into repeat buyersnot Akita
A customer success team sending a personal video the moment a health score drops rather than an automated churn emailnot Akita
A founder-led sales team differentiating early conversations before there is a large enough team for conventional sales cadencesnot Akita

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Akita

No free tier; minimum $49/month for entry
Tracking events limited to 1M/month on paid plans (unlimited on Enterprise only)
Additional integrations require $29/month add-on cost

Bonjoro

The whole benefit depends on people recording videos daily, and there is no product mechanism that creates that discipline, so licences commonly sit idle within one quarter of purchase.
Billing is per user, so a five person customer success team multiplies the headline monthly figure straight away and the cost scales with team size rather than with results.
Key capabilities including custom domain, removing Bonjoro branding and one-to-many video are gated to the top published tier, which is several times the entry price.
Personal video does not scale beyond a certain volume of accounts, so it works for high value or early stage relationships and simply cannot cover a long tail of thousands of small customers.
Recipients increasingly recognise the format from sales outreach, which erodes the novelty that made early adopters see high reply rates, and the effect is weaker now than the vendor case studies suggest.

Pricing, plan by plan

Akita

$49/month

Small Teams$49/month
- 2 integrations included
- 2 full access users
- 4 read-only users
Growing Teams$99/month
- 4 integrations included
- 4 full access users
- 8 read-only users
Enterprise Teams$499/month
- Unlimited integrations
- Unlimited full access users
- Unlimited accounts/contacts

Bonjoro

Free

FreeFree
- Up to fifty videos
- Integrations with your existing stack
- Unlimited screen recording
Starter$15/month
- Custom branding
- Three message templates
- Standard integrations
Pro$29/month
- Unlimited videos
- Five message templates
- Onboarding strategy session
Growth$79/month
- One-to-many video
- Custom domain
- Bonjoro branding removed

Which should you pick?

Choose Akita if

You need health scores.
You also want customer segments.

Akita review

Choose Bonjoro if

You need trigger-driven task queue.
You want to start without paying.
You work on Web, iOS, Android, Chrome extension.
You also want mobile and desktop recording.

Bonjoro review

Questions people ask

Is Akita or Bonjoro better?: Neither clearly leads. Akita starts at $49/month and Bonjoro at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Akita or Bonjoro?: Bonjoro has a free tier; the other does not. Paid plans start at $49/month for Akita and Free for Bonjoro.
Does Akita or Bonjoro run on more platforms?: Akita runs on Web. Bonjoro runs on Web, iOS, Android, Chrome extension.
Can I use Bonjoro for free?: Yes. Bonjoro has a free tier, so you can try it without paying. Akita starts at $49/month.
What is Akita best used for?: Akita is most often used for centralising customer data and product activity for a customer success team, building health scores to flag at-risk accounts, segmenting customers and triggering automated playbooks, identifying expansion revenue opportunities. Of those, centralising customer data and product activity for a customer success team and building health scores to flag at-risk accounts are not what Bonjoro is typically brought in for.
What can Akita do that Bonjoro cannot?: Akita covers Health scores, Customer segments, Lifecycle stages, Alerts. Bonjoro covers Trigger-driven task queue, Mobile and desktop recording, Screen recording, Branded call to action pages.

Answered from the vendors’ own pages

Akita: How much does Akita cost?

Akita offers three subscription tiers: Small Teams at $49/month with up to 2 integrations and 6 total users, Growing Teams at $99/month with up to 4 integrations and 12 total users, and Enterprise Teams at $499/month with unlimited integrations and users. Additional integrations cost $29 each and additional users cost $29 each per month.

Source

Bonjoro: Is Bonjoro Video a separate product?

No. Bonjoro is one product; the name appears in directories in a couple of forms but there is a single personal video platform.

Akita: What is the difference between Akita's Small Teams and Growing Teams plans?

The Growing Teams plan ($99/month) doubles the included integrations from 2 to 4 and users from 6 to 12, increases account/contact capacity from 10,000 to 100,000, and enables 1M monthly tracking events. It also includes full API access which is not mentioned for Small Teams. Small Teams costs $49/month.

Source

Bonjoro: How is it priced?

Per user per month, from a free fifty video tier through Starter at fifteen dollars and Pro at twenty nine dollars to Growth at around seventy nine dollars. Confirm current rates and the annual versus monthly difference before purchase.

Akita: Does Akita offer a free trial or discount?

Akita provides a 14-day free trial with no setup or cancellation fees. The platform also offers a 20% discount for annual prepayment compared to month-to-month pricing.

Source

Bonjoro: Does it work for cold outreach?

It can, but the design intent and the strongest results are in onboarding, activation and retention where there is already a relationship.

Akita: What tracking event limits apply on Akita plans?

Small Teams and Growing Teams plans each include 1 million tracking events per month. The Enterprise plan includes unlimited tracking events. Additional event capacity beyond plan limits is not separately purchasable.

Source

Bonjoro: What actually makes it fail?

Teams that do not build a daily recording habit. The queue fills up, nobody clears it, and the subscription becomes shelfware.

Akita vs Bonjoro

Akita

Bonjoro

The short version

Where they differ

What each one covers

Only in Akita

Only in Bonjoro

What people use each for

Akita

Bonjoro

Where each one falls short

Akita

Bonjoro

Pricing, plan by plan

Akita

Bonjoro

Which should you pick?

Choose Akita if

Choose Bonjoro if

Questions people ask

Answered from the vendors’ own pages

Related pages

More on Akita

More on Bonjoro

Keep looking

Other head to heads