Customer Success · head to head
Amity vs ClientPoint
The short version
- Each has a real cost: Amity amity Social Cloud is priced per Monthly Active User (MAU) rather than a flat seat fee, with tiers of $0.06/$0.09/$0.14 per MAU (USD) on Basic, Advanced and Max plans as archived in 2022, so cost scales directly with app usage rather than user count.; ClientPoint pricing page shows no plan tiers or figures; every path leads to Talk with Someone Now or Schedule Demo, so price is available only by contacting sales
- They diverge on capability: Amity covers Health scores, ClientPoint covers Multimedia proposals.
Where they differ
Only the attributes on which Amity and ClientPoint actually diverge.
| Attribute | Amity | ClientPoint |
|---|---|---|
| Starting price | $300/month | $65/month |
| Founded | 2014 | 2009 |
Identical on both: pricing model (subscription), free tier (No), platforms (Web), user rating (Not yet rated), category (Customer Success).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Amity
- Health scores
- Customer segments
- Playbooks
- Task management
- Alerts
- Slack
- Intercom
Only in ClientPoint
- Multimedia proposals
- Video embedding
- E-signatures
- Analytics
- Team collaboration
- Microsoft Dynamics
- DocuSign
Both cover
- Salesforce
- HubSpot
- Web support
What people use each for
The jobs each tool is most often brought in to do.
Amity
- Customer Successnot ClientPoint
- Smbnot ClientPoint
- Ease Of Usenot ClientPoint
ClientPoint
- Sales teams building AI-assisted proposal and sales room content who are prepared to go through a sales call for pricingnot Amity
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Amity
- Amity Social Cloud is priced per Monthly Active User (MAU) rather than a flat seat fee, with tiers of $0.06/$0.09/$0.14 per MAU (USD) on Basic, Advanced and Max plans as archived in 2022, so cost scales directly with app usage rather than user count.
ClientPoint
- Pricing page shows no plan tiers or figures; every path leads to Talk with Someone Now or Schedule Demo, so price is available only by contacting sales
Pricing, plan by plan
Amity
$300/month- Starter$300/month
- Health scores
- Segments
- Basic playbooks
- Growth$600/month
- Advanced automation
- Custom reports
- API
ClientPoint
$65/month- Professional$65/month
- Multimedia proposals
- Templates
- Analytics
- Enterprise$125/month
- Custom branding
- Advanced analytics
- API
Which should you pick?
Questions people ask
- Is Amity or ClientPoint better?
- Neither clearly leads. Amity starts at $300/month and ClientPoint at $65/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Amity or ClientPoint?
- Amity starts at $300/month and ClientPoint at $65/month.
- Does Amity or ClientPoint run on more platforms?
- Both run on Web, so platform support will not decide this one for you.
- What is Amity best used for?
- Amity is most often used for customer success, smb, ease of use. Of those, customer success and smb are not what ClientPoint is typically brought in for.
- What can Amity do that ClientPoint cannot?
- Amity covers Health scores, Customer segments, Playbooks, Task management. ClientPoint covers Multimedia proposals, Video embedding, E-signatures, Analytics. Both handle Salesforce, HubSpot, Web support.