Softwr

Customer Success · head to head

Akita vs Pragma

Akita logo

Akita

Customer Success

Customer Success Without the Complexity

From
$49/month
Rated
-
Full reviewWebsite
Pragma logo

Pragma

Customer Success

Knowledge Management for CS Teams

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Pragma has a free tier, so it costs nothing to try first.
  • Each has a real cost: Akita no free tier; minimum $49/month for entry; Pragma no pricing information published on website
  • They diverge on capability: Akita covers Health scores, Pragma covers Knowledge base.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Akita and Pragma actually diverge.

Attributes where Akita and Pragma differ
AttributeAkitaPragma
Starting price$49/monthFree
Free tierNoYes
PlatformsWebWeb, Chrome-extension
Founded20182020

Identical on both: pricing model (subscription), user rating (Not yet rated), category (Customer Success).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Akita

  • Health scores
  • Customer segments
  • Lifecycle stages
  • Alerts
  • Custom metrics
  • HubSpot
  • Intercom
  • Stripe

Only in Pragma

  • Knowledge base
  • AI search
  • Customer notes
  • Team collaboration
  • Analytics
  • Slack
  • Notion
  • Confluence

Both cover

  • Salesforce
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Akita

  • Centralising customer data and product activity for a customer success teamnot Pragma
  • Building health scores to flag at-risk accountsnot Pragma
  • Segmenting customers and triggering automated playbooksnot Pragma
  • Identifying expansion revenue opportunitiesnot Pragma
  • Task and workflow management for CSMsnot Pragma

Pragma

  • Customer Successnot Akita
  • Knowledge Managementnot Akita
  • Collaborationnot Akita

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Akita

  • No free tier; minimum $49/month for entry
  • Tracking events limited to 1M/month on paid plans (unlimited on Enterprise only)
  • Additional integrations require $29/month add-on cost

Pragma

  • No pricing information published on website

Pricing, plan by plan

Akita

$49/month
  • Small Teams$49/month
    • 2 integrations included
    • 2 full access users
    • 4 read-only users
  • Growing Teams$99/month
    • 4 integrations included
    • 4 full access users
    • 8 read-only users
  • Enterprise Teams$499/month
    • Unlimited integrations
    • Unlimited full access users
    • Unlimited accounts/contacts

Pragma

Free
  • FreeFree
    • Basic knowledge base
    • Search
    • 5 users
  • Team$25/month
    • Unlimited users
    • Integrations
    • Analytics

Which should you pick?

Choose Akita if

  • You need health scores.
  • You also want customer segments.
Akita review

Choose Pragma if

  • You need knowledge base.
  • You want to start without paying.
  • You work on Web, Chrome-extension.
  • You also want ai search.
Pragma review

Questions people ask

Is Akita or Pragma better?
Neither clearly leads. Akita starts at $49/month and Pragma at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Akita or Pragma?
Pragma has a free tier; the other does not. Paid plans start at $49/month for Akita and Free for Pragma.
Does Akita or Pragma run on more platforms?
Akita runs on Web. Pragma runs on Web, Chrome-extension.
Can I use Pragma for free?
Yes. Pragma has a free tier, so you can try it without paying. Akita starts at $49/month.
What is Akita best used for?
Akita is most often used for centralising customer data and product activity for a customer success team, building health scores to flag at-risk accounts, segmenting customers and triggering automated playbooks, identifying expansion revenue opportunities. Of those, centralising customer data and product activity for a customer success team and building health scores to flag at-risk accounts are not what Pragma is typically brought in for.
What can Akita do that Pragma cannot?
Akita covers Health scores, Customer segments, Lifecycle stages, Alerts. Pragma covers Knowledge base, AI search, Customer notes, Team collaboration. Both handle Salesforce, Web support.

Answered from the vendors’ own pages

Akita: How much does Akita cost?

Akita offers three subscription tiers: Small Teams at $49/month with up to 2 integrations and 6 total users, Growing Teams at $99/month with up to 4 integrations and 12 total users, and Enterprise Teams at $499/month with unlimited integrations and users. Additional integrations cost $29 each and additional users cost $29 each per month.

Source
Pragma: How much does Pragma cost?

Pragma does not publish pricing on their website. The site includes multiple calls-to-action directing visitors to contact the company or book demonstrations for pricing information, indicating a custom quote-based model.

Source
Akita: What is the difference between Akita's Small Teams and Growing Teams plans?

The Growing Teams plan ($99/month) doubles the included integrations from 2 to 4 and users from 6 to 12, increases account/contact capacity from 10,000 to 100,000, and enables 1M monthly tracking events. It also includes full API access which is not mentioned for Small Teams. Small Teams costs $49/month.

Source
Akita: Does Akita offer a free trial or discount?

Akita provides a 14-day free trial with no setup or cancellation fees. The platform also offers a 20% discount for annual prepayment compared to month-to-month pricing.

Source
Akita: What tracking event limits apply on Akita plans?

Small Teams and Growing Teams plans each include 1 million tracking events per month. The Enterprise plan includes unlimited tracking events. Additional event capacity beyond plan limits is not separately purchasable.

Source
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