Softwr

Customer Success · head to head

Amity vs ChurnZero

Amity logo

Amity

Customer Success

Customer Success for Growing Teams

From
$300/month
Rated
-
Full review
ChurnZero logo

ChurnZero

Customer Success

Real-time Customer Success Platform

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Amity amity Social Cloud is priced per Monthly Active User (MAU) rather than a flat seat fee, with tiers of $0.06/$0.09/$0.14 per MAU (USD) on Basic, Advanced and Max plans as archived in 2022, so cost scales directly with app usage rather than user count.; ChurnZero pricing not published and is sold by quote only, requires sales contact
  • They diverge on capability: Amity covers Health scores, ChurnZero covers Real-time alerts.

Where they differ

Only the attributes on which Amity and ChurnZero actually diverge.

Attributes where Amity and ChurnZero differ
AttributeAmityChurnZero
Starting price$300/monthOn request
Pricing modelsubscriptionUnknown
Founded20142015

Identical on both: free tier (No), platforms (Web), user rating (Not yet rated), category (Customer Success).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Amity

  • Health scores
  • Customer segments
  • Playbooks
  • Task management
  • Alerts

Only in ChurnZero

  • Real-time alerts
  • In-app messaging
  • Customer health scores
  • Journey automation
  • NPS surveys

Both cover

  • Salesforce
  • HubSpot
  • Slack
  • Intercom
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Amity

  • Customer Successnot ChurnZero
  • Smbnot ChurnZero
  • Ease Of Usenot ChurnZero

ChurnZero

  • Customer success and churn preventionnot Amity
  • Customer health scoring and proactive risk detectionnot Amity
  • Automated customer engagement through AI agentsnot Amity
  • Customer renewal forecastingnot Amity
  • NPS and satisfaction surveysnot Amity
  • Multi-platform customer communication and collaborationnot Amity

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Amity

  • Amity Social Cloud is priced per Monthly Active User (MAU) rather than a flat seat fee, with tiers of $0.06/$0.09/$0.14 per MAU (USD) on Basic, Advanced and Max plans as archived in 2022, so cost scales directly with app usage rather than user count.

ChurnZero

  • Pricing not published and is sold by quote only, requires sales contact

Pricing, plan by plan

Amity

$300/month
  • Starter$300/month
    • Health scores
    • Segments
    • Basic playbooks
  • Growth$600/month
    • Advanced automation
    • Custom reports
    • API

ChurnZero

On request

No published plan breakdown. See the ChurnZero review.

Which should you pick?

Choose Amity if

  • You need health scores.
  • You also want customer segments.
Amity review

Choose ChurnZero if

  • You need real-time alerts.
  • You also want in-app messaging.
ChurnZero review

Questions people ask

Is Amity or ChurnZero better?
Neither clearly leads. Amity starts at $300/month and ChurnZero at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Amity or ChurnZero?
Amity starts at $300/month and ChurnZero at On request.
Does Amity or ChurnZero run on more platforms?
Both run on Web, so platform support will not decide this one for you.
What is Amity best used for?
Amity is most often used for customer success, smb, ease of use. Of those, customer success and smb are not what ChurnZero is typically brought in for.
What can Amity do that ChurnZero cannot?
Amity covers Health scores, Customer segments, Playbooks, Task management. ChurnZero covers Real-time alerts, In-app messaging, Customer health scores, Journey automation. Both handle Salesforce, HubSpot, Slack, Intercom.
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Related pages

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