Softwr

Software · head to head

Amity vs Natero

Amity logo

Amity

Software

Customer Success for Growing Teams

From
$300/month
Rated
-
Full review
N

Natero

Software

Predictive Customer Success Platform

From
$800/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Amity amity Social Cloud is priced per Monthly Active User (MAU) rather than a flat seat fee, with tiers of $0.06/$0.09/$0.14 per MAU (USD) on Basic, Advanced and Max plans as archived in 2022, so cost scales directly with app usage rather than user count.; Natero acquired by Freshworks in May 2019 and folded into the Freshsuccess product line, so it is no longer sold as Natero
  • They diverge on capability: Amity covers Health scores, Natero covers Predictive health scores.

Where they differ

Only the attributes on which Amity and Natero actually diverge.

Attributes where Amity and Natero differ
AttributeAmityNatero
Starting price$300/month$800/month
Founded20142012

Identical on both: pricing model (subscription), free tier (No), platforms (Web), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Amity

  • Health scores
  • Customer segments
  • Task management
  • Alerts
  • HubSpot
  • Intercom

Only in Natero

  • Predictive health scores
  • Machine learning
  • Customer journey analytics
  • Risk detection
  • Freshworks
  • Zendesk

Both cover

  • Playbooks
  • Salesforce
  • Slack
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Amity

  • Customer Success
  • Smbnot Natero
  • Ease Of Usenot Natero

Natero

  • Customer Success
  • Predictive Analyticsnot Amity
  • Machine Learningnot Amity

Both are used for customer success, on those jobs the choice comes down to price and fit rather than capability.

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Amity

  • Amity Social Cloud is priced per Monthly Active User (MAU) rather than a flat seat fee, with tiers of $0.06/$0.09/$0.14 per MAU (USD) on Basic, Advanced and Max plans as archived in 2022, so cost scales directly with app usage rather than user count.

Natero

  • Acquired by Freshworks in May 2019 and folded into the Freshsuccess product line, so it is no longer sold as Natero
  • natero.com no longer resolves

Pricing, plan by plan

Amity

$300/month
  • Starter$300/month
    • Health scores
    • Segments
    • Basic playbooks
  • Growth$600/month
    • Advanced automation
    • Custom reports
    • API

Natero

$800/month
  • Growth$800/month
    • Predictive health
    • Playbooks
    • Reporting
  • Enterprise$2000/month
    • Custom ML models
    • Advanced API
    • Dedicated support

Which should you pick?

Choose Amity if

  • You need health scores.
  • You also want customer segments.
Amity review

Choose Natero if

  • You need predictive health scores.
  • You also want machine learning.
Natero review

Questions people ask

Is Amity or Natero better?
Neither clearly leads. Amity starts at $300/month and Natero at $800/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Amity or Natero?
Amity starts at $300/month and Natero at $800/month.
Does Amity or Natero run on more platforms?
Both run on Web, so platform support will not decide this one for you.
What is Amity best used for?
Amity is most often used for customer success, smb, ease of use. Of those, smb and ease of use are not what Natero is typically brought in for.
What can Amity do that Natero cannot?
Amity covers Health scores, Customer segments, Task management, Alerts. Natero covers Predictive health scores, Machine learning, Customer journey analytics, Risk detection. Both handle Playbooks, Salesforce, Slack, Web support.
ShareXLinkedInRedditWhatsAppEmail

Related pages

More on Amity

More on Natero

Keep looking

Other head to heads