Softwr

Customer Success · head to head

Amity vs ClientSuccess

Amity logo

Amity

Customer Success

Customer Success for Growing Teams

From
$300/month
Rated
-
Full review
ClientSuccess logo

ClientSuccess

Customer Success

Customer Success Management Made Simple

From
$99/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Amity amity Social Cloud is priced per Monthly Active User (MAU) rather than a flat seat fee, with tiers of $0.06/$0.09/$0.14 per MAU (USD) on Basic, Advanced and Max plans as archived in 2022, so cost scales directly with app usage rather than user count.; ClientSuccess setup and configuration requires significant implementation effort
  • They diverge on capability: Amity covers Customer segments, ClientSuccess covers Customer lifecycle management.

Where they differ

Only the attributes on which Amity and ClientSuccess actually diverge.

Attributes where Amity and ClientSuccess differ
AttributeAmityClientSuccess
Starting price$300/month$99/month

Identical on both: pricing model (subscription), free tier (No), platforms (Web), user rating (Not yet rated), category (Customer Success), founded (2014).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Amity

  • Customer segments
  • Playbooks
  • Task management
  • Alerts
  • Intercom

Only in ClientSuccess

  • Customer lifecycle management
  • Success cycles
  • Pulse surveys
  • Executive dashboards
  • Zendesk

Both cover

  • Health scores
  • Salesforce
  • HubSpot
  • Slack
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Amity

  • Customer Success
  • Smbnot ClientSuccess
  • Ease Of Usenot ClientSuccess

ClientSuccess

  • Customer Success
  • Account Managementnot Amity
  • Retentionnot Amity

Both are used for customer success, on those jobs the choice comes down to price and fit rather than capability.

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Amity

  • Amity Social Cloud is priced per Monthly Active User (MAU) rather than a flat seat fee, with tiers of $0.06/$0.09/$0.14 per MAU (USD) on Basic, Advanced and Max plans as archived in 2022, so cost scales directly with app usage rather than user count.

ClientSuccess

  • Setup and configuration requires significant implementation effort
  • Custom metrics setup requires some technical knowledge

Pricing, plan by plan

Amity

$300/month
  • Starter$300/month
    • Health scores
    • Segments
    • Basic playbooks
  • Growth$600/month
    • Advanced automation
    • Custom reports
    • API

ClientSuccess

$99/month
  • Startup$99/month
    • Basic health scores
    • Customer profiles
  • Growth$199/month
    • Playbooks
    • Automation
    • Reporting

Which should you pick?

Choose Amity if

  • You need customer segments.
  • You also want playbooks.
Amity review

Choose ClientSuccess if

  • You need customer lifecycle management.
  • You also want success cycles.
ClientSuccess review

Questions people ask

Is Amity or ClientSuccess better?
Neither clearly leads. Amity starts at $300/month and ClientSuccess at $99/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Amity or ClientSuccess?
Amity starts at $300/month and ClientSuccess at $99/month.
Does Amity or ClientSuccess run on more platforms?
Both run on Web, so platform support will not decide this one for you.
What is Amity best used for?
Amity is most often used for customer success, smb, ease of use. Of those, smb and ease of use are not what ClientSuccess is typically brought in for.
What can Amity do that ClientSuccess cannot?
Amity covers Customer segments, Playbooks, Task management, Alerts. ClientSuccess covers Customer lifecycle management, Success cycles, Pulse surveys, Executive dashboards. Both handle Health scores, Salesforce, HubSpot, Slack.

Answered from the vendors’ own pages

ClientSuccess: What integrations does ClientSuccess support?

ClientSuccess offers 28+ native integrations including Salesforce, HubSpot, Pendo, Mixpanel, Amplitude, Zendesk, Intercom, Freshdesk, billing systems, Gmail, Outlook, Slack, and Microsoft Teams.

Source
ClientSuccess: What features does ClientSuccess provide?

ClientSuccess provides SuccessScore health scoring, Pulse sentiment tracking, SuccessCycles lifecycle playbooks, renewal and revenue management, a 360-degree customer dashboard, and SmartCS AI co-pilot for surfacing insights.

Source
ClientSuccess: Who is ClientSuccess designed for?

ClientSuccess is designed for SaaS companies between $5M and $500M ARR. It offers the highest-rated customer success platform for mid-market companies without enterprise-level pricing.

Source
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Related pages

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