How much does Crisp cost?

Crisp publishes 5 tiers, from Free for Free up to On request for Enterprise. The entry tier costs nothing.

Does Crisp have a free plan?

Yes. The Free tier costs nothing and covers 2 seats, website chat widget, shared inbox. Paying starts at $45/month for Mini.

What is the difference between Free and Mini on Crisp?

Mini costs $45/month against Free, and adds 4 seats, ~$5 ai credits (around 90 automated conversations), shared email inbox, shortcuts and chat triggers.

Is the Enterprise plan on Crisp worth it?

That depends entirely on whether you need what it adds, which on the published record is custom pricing, dedicated onboarding, slas included. It costs On request against $45/month for Mini. Softwr has not used either tier, so this page can tell you what changes, not whether it is worth the difference to you.

Which live chat tools can I use without paying?

5 of the 8 live chat tools listed alongside Crisp have a free tier: ManyChat, Landbot, Conferbot, Jivochat, Botpress.

What am I actually paying for with Crisp?

The record lists 18 features across 4 areas: other, integrations, security, platform. In practice it is brought in for customer service and support automation, chat and omnichannel messaging, chatbot and ai conversation management.

Does Crisp charge per user?

The record carries a price and a billing period for each of its 5 tiers, but not the unit that price is charged in. Per-seat and flat-rate billing look identical in this data, so check the vendor's page before budgeting for a team.

Are these Crisp prices current?

They are what the catalogue entry holds, refreshed when the entry is. Vendors change pricing without notice and nobody at Softwr re-verifies each tier by hand, so treat this as a structured summary and the vendor's own pricing page as the authority.

What should I compare Crisp against before paying?

The closest live chat tools in this directory are ManyChat, Landbot, Conferbot, Kore.ai. Each has a side-by-side comparison with Crisp covering price, platforms and features.

Live Chat · pricing

Crisp pricing

Crisp publishes 5 tiers. Below is each one, what it adds over the tier beneath it, and where the ladder stops being worth climbing for most people.

As of 30 August 2026, Crisp pricing is free, then $45/month across 5 published tiers. Figures are the vendor's list prices as recorded on this page's last check; the vendor's site is the final word.

Entry price: Free, then $45/month
Model: Freemium
Tiers: 5
Free tier: Yes

Crisp plans, side by side

Every published tier in ascending order of price, with the number of features each one lists. An absence here means the record does not itemise it, not that the tier lacks it.

Crisp pricing tiers
Plan	Price	Features listed	Step up from the tier below
Free	Free	5	Entry tier
Mini	$45/month	5	+$45/month, 5 more features
Essentials	$95/month	6	+$50/month, 6 more features
Plus	$295/month	7	+$200/month, 7 more features
Enterprise	On request	3	Priced on request

What each tier adds

The set difference between each tier's feature list and the one beneath it. Where a tier lists nothing new, the vendor has either stopped repeating the inherited list or the tier raises limits rather than adding capability, the record does not distinguish the two, so this page does not either.

Free

The entry tier. It covers 2 seats, website chat widget, shared inbox, mobile and desktop apps, 100 customer profiles maximum.

Mini

$45/month

Over Free, this tier adds:

4 seats
~$5 AI credits (around 90 automated conversations)
Shared email inbox
Shortcuts and chat triggers
5,000 customer profiles maximum

Essentials

$95/month

Over Mini, this tier adds:

10 seats
~$25 AI credits (around 450 automated conversations)
Omnichannel inbox
Workflow automation
AI chatbot and knowledge base
50,000 customer profiles maximum

Plus

$295/month

Over Essentials, this tier adds:

20+ seats
~$75 AI credits (around 1,350 automated conversations)
Unlimited task automations
Ticketing system
White labeling
100+ integrations
200,000 customer profiles maximum

Enterprise

On request

Over Plus, this tier adds:

Custom pricing
Dedicated onboarding
SLAs included

Where Crisp stops being free

Free, Free

2 seats
Website chat widget
Shared inbox
Mobile and desktop apps
100 customer profiles maximum

Mini, $45/month

The first thing you pay for:

4 seats
~$5 AI credits (around 90 automated conversations)
Shared email inbox
Shortcuts and chat triggers
5,000 customer profiles maximum

What the product covers

The full Crisp feature record, grouped as the catalogue groups it. This is the product as a whole; the record does not map every feature onto a specific tier.

Other

Live chat
Shared inbox
Chatbots
Knowledge base
Video calls
CRM

Integrations

Slack
WordPress
Shopify
Zapier
Segment

Security

GDPR
SSL
2FA

Platform

Web support
Ios support
Android support
Desktop support

People bring Crisp in for customer service and support automation, chat and omnichannel messaging, chatbot and ai conversation management, customer profile and ticket management, team collaboration on customer communication. If that is not the job you are buying for, the alternatives to Crisp are worth a look before you commit to a tier.

How that compares in Live Chat

Across the 4 live chat tools in this directory that publish a starting price, the median entry point is $25.5/month. Crisp starts at $45/month, which puts it above the middle of its category.

Crisp entry price against other Live Chat tools
Tool	Entry price	Model	Rated	Head to head
Crisp (this page)	Free, then $45/month	freemium	-
ManyChat	Free, then $15/month	freemium	-	vs Crisp
Landbot	Free, then €32/month	freemium	-	vs Crisp
Conferbot	Free, then $19/month	freemium	-	vs Crisp
Kore.ai	On request	subscription	-	vs Crisp
Jivochat	Free	subscription	-	vs Crisp
Conversica	On request	subscription	-	vs Crisp

Ratings are aggregated from third-party sources and imported with each catalogue entry, they are not reviews hosted on Softwr. How each figure is used is set out on the Crisp badges page.

Before you pay for Crisp

Three things this page cannot tell you, and all three change the bill. The record carries a price and a billing period but not the unit - per-seat and flat-rate pricing are indistinguishable in this data, so a five-person team may be looking at five times the figure above. It carries no annual rate, so any discount for paying yearly is not something this page can quote. And it carries no trial length.

What it can tell you is the shape of the ladder: 5 tiers between Free and On request, with the jump itemised above. Because there is a free tier, the cheapest way to answer the rest is to use it before paying anything.

Crisp runs on cloud-based saas, and is published by Crisp IM SARL of Nantes, France. The full record is on the Crisp review, and the rest of the category is under best live chat tools.

Crisp pricing on the vendor's own site

Crisp pricing questions

How much does Crisp cost?: Crisp publishes 5 tiers, from Free for Free up to On request for Enterprise. The entry tier costs nothing.
Does Crisp have a free plan?: Yes. The Free tier costs nothing and covers 2 seats, website chat widget, shared inbox. Paying starts at $45/month for Mini.
What is the difference between Free and Mini on Crisp?: Mini costs $45/month against Free, and adds 4 seats, ~$5 ai credits (around 90 automated conversations), shared email inbox, shortcuts and chat triggers.
Is the Enterprise plan on Crisp worth it?: That depends entirely on whether you need what it adds, which on the published record is custom pricing, dedicated onboarding, slas included. It costs On request against $45/month for Mini. Softwr has not used either tier, so this page can tell you what changes, not whether it is worth the difference to you.
Is Crisp expensive for a live chat tool?: It starts above the middle of its category. Across the 4 live chat tools in this directory that publish a starting price, the median entry point is $25.5/month; Crisp starts at $45/month.
Which live chat tools can I use without paying?: 5 of the 8 live chat tools listed alongside Crisp have a free tier: ManyChat, Landbot, Conferbot, Jivochat, Botpress.
What am I actually paying for with Crisp?: The record lists 18 features across 4 areas: other, integrations, security, platform. In practice it is brought in for customer service and support automation, chat and omnichannel messaging, chatbot and ai conversation management.
Does Crisp charge per user?: The record carries a price and a billing period for each of its 5 tiers, but not the unit that price is charged in. Per-seat and flat-rate billing look identical in this data, so check the vendor's page before budgeting for a team.
Are these Crisp prices current?: They are what the catalogue entry holds, refreshed when the entry is. Vendors change pricing without notice and nobody at Softwr re-verifies each tier by hand, so treat this as a structured summary and the vendor's own pricing page as the authority.
What should I compare Crisp against before paying?: The closest live chat tools in this directory are ManyChat, Landbot, Conferbot, Kore.ai. Each has a side-by-side comparison with Crisp covering price, platforms and features.