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Software · head to head

Crisp vs LivePerson

Crisp logo

Crisp

Software

Customer messaging platform for startups and SMBs

From
Free
Rated
-
Full reviewWebsite
LivePerson logo

LivePerson

Software

Enterprise-grade conversational AI platform

From
On request
Rated
-
Full reviewWebsite

The short version

  • Only Crisp has a free tier, so it costs nothing to try first.
  • Each has a real cost: Crisp free tier includes only 2 agents and no AI credits; AI capability requires paid tier; LivePerson no price is published for any of the three tiers, and the page states no cost metric
  • They diverge on capability: Crisp covers Shared inbox, LivePerson covers Conversational AI.

Where they differ

Only the attributes on which Crisp and LivePerson actually diverge.

Attributes where Crisp and LivePerson differ
AttributeCrispLivePerson
Starting priceFreeOn request
Pricing modelfreemiumsubscription
Free tierYesNo
PlatformsCloud-based SaaSWeb, Mobile app, IOS, Android, Messaging apps
Founded20151995

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Crisp

  • Shared inbox
  • Chatbots
  • Knowledge base
  • Video calls
  • CRM
  • WordPress
  • Shopify
  • Zapier

Only in LivePerson

  • Conversational AI
  • Mobile messaging
  • Intent detection
  • Salesforce
  • Zendesk
  • Webhooks
  • Mobile app support
  • IOS support

Both cover

  • Live chat
  • Slack
  • Web support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Crisp

  • Growing startups needing affordable all-in-one customer support with AI automationnot LivePerson
  • Teams seeking omnichannel support consolidating email, chat, WhatsApp, Messenger, Instagramnot LivePerson

LivePerson

  • Conversational AI and messaging across web, SMS and social channelsnot Crisp
  • Routing customer conversations between bots and human agentsnot Crisp

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Crisp

  • Free tier includes only 2 agents and no AI credits; AI capability requires paid tier
  • Free tier customer profile limit of 100; higher limits require upgrade
  • Omnichannel support and workflow automation excluded from Free and Mini tiers
  • White labelling only available in Plus tier ($295+/month)

LivePerson

  • No price is published for any of the three tiers, and the page states no cost metric
  • Despite advertising minimal add ons, SMS outbound and WhatsApp carry separate charges plus a 15% handling fee
  • X is supported only with additional fees
  • Every route to a figure is a quote request or an RFP

Pricing, plan by plan

Crisp

Free

No published plan breakdown. See the Crisp review.

LivePerson

On request
  • Professional$100/month
    • Live chat
    • Basic AI
    • Automations
  • Enterprise$500/month
    • Advanced AI
    • Custom integrations
  • Premium$undefined/month
    • Custom solutions
    • Dedicated support

Which should you pick?

Choose Crisp if

  • You need shared inbox.
  • You want to start without paying.
  • You work on Cloud-based SaaS.
  • You also want chatbots.
Crisp review

Choose LivePerson if

  • You need conversational ai.
  • You work on Web, Mobile app, IOS, Android, Messaging apps.
  • You also want mobile messaging.
LivePerson review

Questions people ask

Is Crisp or LivePerson better?
Neither clearly leads. Crisp starts at Free and LivePerson at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Crisp or LivePerson?
Crisp has a free tier; the other does not. Paid plans start at Free for Crisp and On request for LivePerson.
Does Crisp or LivePerson run on more platforms?
Crisp runs on Cloud-based SaaS. LivePerson runs on Web, Mobile app, IOS, Android, Messaging apps.
Can I use Crisp for free?
Yes. Crisp has a free tier, so you can try it without paying. LivePerson starts at On request.
What is Crisp best used for?
Crisp is most often used for growing startups needing affordable all-in-one customer support with ai automation, teams seeking omnichannel support consolidating email, chat, whatsapp, messenger, instagram. Of those, growing startups needing affordable all-in-one customer support with ai automation and teams seeking omnichannel support consolidating email, chat, whatsapp, messenger, instagram are not what LivePerson is typically brought in for.
What can Crisp do that LivePerson cannot?
Crisp covers Shared inbox, Chatbots, Knowledge base, Video calls. LivePerson covers Conversational AI, Mobile messaging, Intent detection, Salesforce. Both handle Live chat, Slack, Web support, Android support.
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Related pages

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