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Software · head to head

Bold360 vs Crisp

B

Bold360

Software

AI-powered customer engagement and service platform

From
On request
Rated
-
Full reviewWebsite
Crisp logo

Crisp

Software

Customer messaging platform for startups and SMBs

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Crisp has a free tier, so it costs nothing to try first.
  • Each has a real cost: Bold360 bold360 as a standalone product is discontinued: the vendor's own domain bold360.com now 302-redirects (captured 8 January 2024) to genesys.com/capabilities/live-chat-software, and the live domain no longer resolves at all.; Crisp free tier includes only 2 agents and no AI credits; AI capability requires paid tier
  • They diverge on capability: Bold360 covers Live chat messaging, Crisp covers Live chat.

Where they differ

Only the attributes on which Bold360 and Crisp actually diverge.

Attributes where Bold360 and Crisp differ
AttributeBold360Crisp
Starting priceOn requestFree
Pricing modelsubscriptionfreemium
Free tierNoYes
PlatformsWeb, Mobile app, IOS, AndroidCloud-based SaaS
Founded20052015

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Bold360

  • Live chat messaging
  • AI chatbots
  • Email support
  • Salesforce
  • IBM Watson
  • API
  • Webhooks
  • Mobile app support

Only in Crisp

  • Live chat
  • Shared inbox
  • Chatbots
  • Video calls
  • CRM
  • Slack
  • WordPress
  • Shopify

Both cover

  • Knowledge base
  • Web support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Bold360

  • Customer engagementnot Crisp
  • Lead generationnot Crisp
  • Customer supportnot Crisp
  • Sales automationnot Crisp

Crisp

  • Growing startups needing affordable all-in-one customer support with AI automationnot Bold360
  • Teams seeking omnichannel support consolidating email, chat, WhatsApp, Messenger, Instagramnot Bold360

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Bold360

  • Bold360 as a standalone product is discontinued: the vendor's own domain bold360.com now 302-redirects (captured 8 January 2024) to genesys.com/capabilities/live-chat-software, and the live domain no longer resolves at all.

Crisp

  • Free tier includes only 2 agents and no AI credits; AI capability requires paid tier
  • Free tier customer profile limit of 100; higher limits require upgrade
  • Omnichannel support and workflow automation excluded from Free and Mini tiers
  • White labelling only available in Plus tier ($295+/month)

Pricing, plan by plan

Bold360

On request
  • Starter$75/month
    • Live chat
    • Basic AI
    • Chatbot
  • Professional$150/month
    • Advanced AI
    • Omnichannel
  • Enterprise$undefined/month
    • Custom solutions
    • Dedicated support

Crisp

Free

No published plan breakdown. See the Crisp review.

Which should you pick?

Choose Bold360 if

  • You need live chat messaging.
  • You work on Web, Mobile app, IOS, Android.
  • You also want ai chatbots.
Bold360 review

Choose Crisp if

  • You need live chat.
  • You want to start without paying.
  • You work on Cloud-based SaaS.
  • You also want shared inbox.
Crisp review

Questions people ask

Is Bold360 or Crisp better?
Neither clearly leads. Bold360 starts at On request and Crisp at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Bold360 or Crisp?
Crisp has a free tier; the other does not. Paid plans start at On request for Bold360 and Free for Crisp.
Does Bold360 or Crisp run on more platforms?
Bold360 runs on Web, Mobile app, IOS, Android. Crisp runs on Cloud-based SaaS.
Can I use Crisp for free?
Yes. Crisp has a free tier, so you can try it without paying. Bold360 starts at On request.
What is Bold360 best used for?
Bold360 is most often used for customer engagement, lead generation, customer support, sales automation. Of those, customer engagement and lead generation are not what Crisp is typically brought in for.
What can Bold360 do that Crisp cannot?
Bold360 covers Live chat messaging, AI chatbots, Email support, Salesforce. Crisp covers Live chat, Shared inbox, Chatbots, Video calls. Both handle Knowledge base, Web support, Android support.
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Related pages

More on Bold360

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