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Software · head to head

Acquire vs Olark

Acquire logo

Acquire

Software

Conversational customer engagement platform

From
$50/month
Rated
-
Full reviewWebsite
Olark logo

Olark

Software

Make your business human

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Olark has a free tier, so it costs nothing to try first.
  • Each has a real cost: Acquire pricing is not published on any tier; Olark the AI website agent is a $400 a month flat plan billed annually at $4,800, which is a large step from the $29 per agent human only plan
  • They diverge on capability: Acquire covers Co-browsing, Olark covers Chat transcripts.

Where they differ

Only the attributes on which Acquire and Olark actually diverge.

Attributes where Acquire and Olark differ
AttributeAcquireOlark
Starting price$50/monthFree
Free tierNoYes
PlatformsWeb, Ios, AndroidWeb
Founded20152009

Identical on both: pricing model (subscription), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Acquire

  • Co-browsing
  • Video chat
  • AI chatbots
  • Screen sharing
  • Knowledge base
  • Microsoft Dynamics
  • SOC2
  • PCI DSS

Only in Olark

  • Chat transcripts
  • Visitor insights
  • Customization
  • Offline messaging
  • Shortcuts
  • Mailchimp
  • SSL
  • ADA compliant

Both cover

  • Live chat
  • Salesforce
  • Zendesk
  • HubSpot
  • Slack
  • GDPR
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Acquire

  • Live chat and messaging on a website or appnot Olark
  • Omnichannel support across chat, SMS, email and voicenot Olark
  • Video and cobrowsing sessions with customersnot Olark
  • Routing and SLAs across a support queuenot Olark
  • Call deflection from phone into digital channelsnot Olark

Olark

  • Live chat on a website with a small support teamnot Acquire
  • Running an AI agent on website conversations with human handoffnot Acquire

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Acquire

  • Pricing is not published on any tier
  • Aimed at enterprise and mid-market support organisations rather than small teams

Olark

  • The AI website agent is a $400 a month flat plan billed annually at $4,800, which is a large step from the $29 per agent human only plan
  • That flat price covers only one human seat, with each additional seat at $29 a month
  • Regional routing, SSO and custom SLAs require a custom enterprise plan with no published price

Pricing, plan by plan

Acquire

$50/month
  • Starter$50/month
    • Live chat
    • Basic co-browse
    • Canned responses
  • Professional$100/month
    • Everything in Starter
    • Video chat
    • Chatbots
  • Enterprise$undefined/month
    • Custom features
    • Dedicated support
    • SLA guarantee

Olark

Free
  • FreeFree
    • 20 chats/month
    • 1 agent
    • Basic customization
  • Standard$29/month
    • Unlimited chats
    • Chat transcripts
    • Integrations
  • Pro$undefined/month
    • Co-browsing
    • Chatbot
    • Priority support

Which should you pick?

Choose Acquire if

  • You need co-browsing.
  • You work on Web, Ios, Android.
  • You also want video chat.
Acquire review

Choose Olark if

  • You need chat transcripts.
  • You want to start without paying.
  • You also want visitor insights.
Olark review

Questions people ask

Is Acquire or Olark better?
Neither clearly leads. Acquire starts at $50/month and Olark at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Acquire or Olark?
Olark has a free tier; the other does not. Paid plans start at $50/month for Acquire and Free for Olark.
Does Acquire or Olark run on more platforms?
Acquire runs on Web, Ios, Android. Olark runs on Web.
Can I use Olark for free?
Yes. Olark has a free tier, so you can try it without paying. Acquire starts at $50/month.
What is Acquire best used for?
Acquire is most often used for live chat and messaging on a website or app, omnichannel support across chat, sms, email and voice, video and cobrowsing sessions with customers, routing and slas across a support queue. Of those, live chat and messaging on a website or app and omnichannel support across chat, sms, email and voice are not what Olark is typically brought in for.
What can Acquire do that Olark cannot?
Acquire covers Co-browsing, Video chat, AI chatbots, Screen sharing. Olark covers Chat transcripts, Visitor insights, Customization, Offline messaging. Both handle Live chat, Salesforce, Zendesk, HubSpot.
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