Crisp vs Salesforce Service Cloud Chat
A comprehensive head-to-head comparison of two leading live chat & chatbots solutions in 2026. Compare features, pricing, ratings, and more to find the right fit.
Quick Verdict
Choose Crisp if you need Live chat and prefer a free starting option. Choose Salesforce Service Cloud Chat if you prioritize Live chat messaging and want plans starting at Contact for pricing. Crisp has a higher user rating (4.6 vs 4.5).
Crisp vs Salesforce Service Cloud Chat: At a Glance
| Criteria | Crisp | Salesforce Service Cloud Chat |
|---|---|---|
| User Rating | 4.6 | 4.5 |
| Pricing | Free | Contact for pricing |
| Pricing Model | per-workspace | Subscription |
| Free Plan | ||
| Platforms | Web, Ios, Android, Desktop | Web, Mobile app, IOS, Android |
| Category | Live Chat & Chatbots | Live Chat & Chatbots |
| Founded | 2015 | 1999 |
Feature Comparison: Crisp vs Salesforce Service Cloud Chat
| Feature | Crisp | Salesforce Service Cloud Chat |
|---|---|---|
| Live chat | ||
| Shared inbox | ||
| Chatbots | ||
| Knowledge base | ||
| Video calls | ||
| CRM | ||
| Slack | ||
| WordPress | ||
| Shopify | ||
| Zapier | ||
| Segment | ||
| GDPR | ||
| SSL | ||
| 2FA | ||
| Web support | ||
| Live chat messaging | ||
| CRM integration | ||
| Agent desktop integration | ||
| Visitor tracking | ||
| Salesforce ecosystem | ||
| Gmail | ||
| Microsoft Teams | ||
| Mobile app support | ||
| IOS support | ||
| Android support |
Crisp vs Salesforce Service Cloud Chat: Pricing Breakdown
Crisp Pricing
Model: per-workspace
- 2 seats
- Website chat widget
- Mobile apps
- 30-day history
- 4 seats
- Chatbot
- Audio/video calls
- Unlimited history
- 20 seats
- Knowledge base
- Status page
- Analytics
Salesforce Service Cloud Chat Pricing
Model: Subscription
- Basic chat
- Ticketing
- Knowledge base
- Advanced chat features
- Automation
- AI
- Unlimited customization
- Dedicated support
Pros and Cons
Crisp
Pros
- Highly rated by users (4.6/5)
- Free plan available to get started
- Available on 4 platforms (Web, Ios, Android, Desktop)
- Rich feature set with 15+ capabilities
- Strong Live chat functionality
- Strong Shared inbox functionality
Cons
- May require time to learn advanced features
Salesforce Service Cloud Chat
Pros
- Highly rated by users (4.5/5)
- Available on 4 platforms (Web, Mobile app, IOS, Android)
- Rich feature set with 12+ capabilities
- Strong Live chat messaging functionality
- Strong CRM integration functionality
Cons
- No free plan available
- May require time to learn advanced features
Who Should Use Crisp vs Salesforce Service Cloud Chat?
Choose Crisp if you:
- Need Live chat
- Want to start for free
- Work primarily on Web and Ios
- Value Shared inbox
Choose Salesforce Service Cloud Chat if you:
- Need Live chat messaging
- Have a budget of Contact for pricing+
- Work primarily on Web and Mobile app
- Value CRM integration
Frequently Asked Questions: Crisp vs Salesforce Service Cloud Chat
Is Crisp better than Salesforce Service Cloud Chat?
It depends on your needs. Crisp has a 4.6/5 user rating while Salesforce Service Cloud Chat has 4.5/5. Crisp excels in Live chat and Shared inbox, while Salesforce Service Cloud Chat stands out with Live chat messaging and CRM integration. Consider your budget (Free vs Contact for pricing), platform needs, and specific feature requirements.
Which is cheaper, Crisp or Salesforce Service Cloud Chat?
Crisp offers a free plan and starts at Free. Salesforce Service Cloud Chat starts at Contact for pricing. Crisp has a clear pricing advantage with its free tier.
Can I use Crisp and Salesforce Service Cloud Chat together?
While both are live chat & chatbots tools, some teams use complementary software together. Check each product's API and integration capabilities for compatibility. However, most users find that one solution covers their core live chat & chatbots needs.
What are the main differences between Crisp and Salesforce Service Cloud Chat?
The key differences include: pricing model (per-workspace vs Subscription), platform support (Web, Ios, Android, Desktop vs Web, Mobile app, IOS, Android), and feature focus. Crisp emphasizes Live chat, Shared inbox, Chatbots while Salesforce Service Cloud Chat focuses on Live chat messaging, CRM integration, Agent desktop integration. User ratings differ slightly: 4.6 vs 4.5 out of 5.
Ready to choose?
Explore detailed reviews, user ratings, and pricing for both Crisp and Salesforce Service Cloud Chat.