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Crisp vs Salesforce Service Cloud Chat

Crisp logo

Crisp

Live Chat

Customer messaging platform for startups and SMBs

From
Free
Rated
-
Full reviewWebsite
Salesforce Service Cloud Chat logo

Salesforce Service Cloud Chat

Live Chat

Live chat integrated with Salesforce Service Cloud

From
$25/month
Rated
-
Full reviewWebsite

The short version

  • Only Crisp has a free tier, so it costs nothing to try first.
  • Each has a real cost: Crisp free tier limited to 2 seats and 100 customer profiles; Salesforce Service Cloud Chat entry-level pricing of $25 per user per month is relatively expensive for small businesses
  • They diverge on capability: Crisp covers Live chat, Salesforce Service Cloud Chat covers Live chat messaging.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Crisp and Salesforce Service Cloud Chat actually diverge.

Attributes where Crisp and Salesforce Service Cloud Chat differ
AttributeCrispSalesforce Service Cloud Chat
Starting priceFree$25/month
Pricing modelfreemiumUnknown
Free tierYesNo
PlatformsCloud-based SaaSWeb, Mobile apps
Founded20151999

Identical on both: user rating (Not yet rated), category (Live Chat).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Crisp

  • Live chat
  • Shared inbox
  • Chatbots
  • Knowledge base
  • Video calls
  • CRM
  • WordPress
  • Shopify

Only in Salesforce Service Cloud Chat

  • Live chat messaging
  • CRM integration
  • Agent desktop integration
  • Visitor tracking
  • Salesforce ecosystem
  • Gmail
  • Microsoft Teams
  • Mobile app support

Both cover

  • Slack
  • Web support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Crisp

  • Customer service and support automationnot Salesforce Service Cloud Chat
  • Chat and omnichannel messagingnot Salesforce Service Cloud Chat
  • Chatbot and AI conversation managementnot Salesforce Service Cloud Chat
  • Customer profile and ticket managementnot Salesforce Service Cloud Chat
  • Team collaboration on customer communicationnot Salesforce Service Cloud Chat

Salesforce Service Cloud Chat

  • Customer engagementnot Crisp
  • Lead generationnot Crisp
  • Customer supportnot Crisp
  • Sales automationnot Crisp

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Crisp

  • Free tier limited to 2 seats and 100 customer profiles
  • Additional agents cost $10/month per seat beyond included seats
  • Customer profile limits increase with each tier; 5,000 (Mini) to 200,000 (Plus)
  • Enterprise pricing requires contacting sales

Salesforce Service Cloud Chat

  • Entry-level pricing of $25 per user per month is relatively expensive for small businesses
  • Requires Salesforce CRM setup and integration for full functionality
  • Limited standalone capability outside of Salesforce ecosystem
  • Complex configuration required for advanced features

Pricing, plan by plan

Crisp

Free
  • FreeFree
    • 2 seats
    • Website chat widget
    • Shared inbox
  • Mini$45/month
    • 4 seats
    • ~$5 AI credits (around 90 automated conversations)
    • Shared email inbox
  • Essentials$95/month
    • 10 seats
    • ~$25 AI credits (around 450 automated conversations)
    • Omnichannel inbox
  • Plus$295/month
    • 20+ seats
    • ~$75 AI credits (around 1,350 automated conversations)
    • Unlimited task automations

Salesforce Service Cloud Chat

$25/month

No published plan breakdown. See the Salesforce Service Cloud Chat review.

Which should you pick?

Choose Crisp if

  • You need live chat.
  • You want to start without paying.
  • You work on Cloud-based SaaS.
  • You also want shared inbox.
Crisp review

Choose Salesforce Service Cloud Chat if

  • You need live chat messaging.
  • You work on Web, Mobile apps.
  • You also want crm integration.
Salesforce Service Cloud Chat review

Questions people ask

Is Crisp or Salesforce Service Cloud Chat better?
Neither clearly leads. Crisp starts at Free and Salesforce Service Cloud Chat at $25/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Crisp or Salesforce Service Cloud Chat?
Crisp has a free tier; the other does not. Paid plans start at Free for Crisp and $25/month for Salesforce Service Cloud Chat.
Does Crisp or Salesforce Service Cloud Chat run on more platforms?
Crisp runs on Cloud-based SaaS. Salesforce Service Cloud Chat runs on Web, Mobile apps.
Can I use Crisp for free?
Yes. Crisp has a free tier, so you can try it without paying. Salesforce Service Cloud Chat starts at $25/month.
What is Crisp best used for?
Crisp is most often used for customer service and support automation, chat and omnichannel messaging, chatbot and ai conversation management, customer profile and ticket management. Of those, customer service and support automation and chat and omnichannel messaging are not what Salesforce Service Cloud Chat is typically brought in for.
What can Crisp do that Salesforce Service Cloud Chat cannot?
Crisp covers Live chat, Shared inbox, Chatbots, Knowledge base. Salesforce Service Cloud Chat covers Live chat messaging, CRM integration, Agent desktop integration, Visitor tracking. Both handle Slack, Web support, Android support.

Answered from the vendors’ own pages

Crisp: How much does Crisp cost?

Crisp offers a free plan ($0/month for 2 seats), Mini ($45/month for 4 seats), Essentials ($95/month for 10 seats), Plus ($295/month for 20+ seats), and Enterprise (custom pricing).

Source
Salesforce Service Cloud Chat: What is Salesforce Service Cloud Chat?

Salesforce Chat is a real-time customer engagement tool enabling businesses to connect with customers through personalized live chat interactions embedded in apps and on websites, with AI-powered chatbot support.

Source
Crisp: Is there a free version of Crisp?

Yes, Crisp Free includes 2 seats, website chat widget, shared inbox, and mobile/desktop apps with a 100 customer profile limit and no AI credits.

Source
Salesforce Service Cloud Chat: What is the pricing for Salesforce Service Cloud Chat?

Salesforce Service Cloud entry-level pricing starts at $25 per user per month, with multiple tiers available and add-ons ranging from $50 to $75 depending on required features.

Source
Crisp: What are AI credits in Crisp?

AI credits power automated conversations. Mini plan includes ~$5 credits (90 conversations), Essentials includes ~$25 credits (450 conversations), Plus includes ~$75 credits (1,350 conversations).

Source
Crisp: Does Crisp charge per additional agent?

Yes, additional agents beyond included seats cost $10/month per person. Free plan includes 2 seats; additional seats available on paid plans.

Source
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