Software · head to head
Acquire vs Pure Chat
The short version
- Only Pure Chat has a free tier, so it costs nothing to try first.
- Each has a real cost: Acquire pricing is not published on any tier; Pure Chat growth plan is capped at 4 users and 1 website, and PRO is capped at 10 users, with extra seats billed separately at $8 to $15/month per additional operator
- They diverge on capability: Acquire covers Live chat, Pure Chat covers Live chat widget.
Where they differ
Only the attributes on which Acquire and Pure Chat actually diverge.
Identical on both: user rating (Not yet rated), category (Unknown).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Acquire
- Live chat
- Co-browsing
- Video chat
- AI chatbots
- Screen sharing
- Knowledge base
- Zendesk
- Slack
Only in Pure Chat
- Live chat widget
- Visitor information
- Chat transcripts
- Department routing
- Zapier
- API
- Mobile app support
- IOS support
Both cover
- Salesforce
- HubSpot
- Web support
- Android support
What people use each for
The jobs each tool is most often brought in to do.
Acquire
- Live chat and messaging on a website or appnot Pure Chat
- Omnichannel support across chat, SMS, email and voicenot Pure Chat
- Video and cobrowsing sessions with customersnot Pure Chat
- Routing and SLAs across a support queuenot Pure Chat
- Call deflection from phone into digital channelsnot Pure Chat
Pure Chat
- Small single-site teams needing live chat with SMS notificationsnot Acquire
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Acquire
- Pricing is not published on any tier
- Aimed at enterprise and mid-market support organisations rather than small teams
Pure Chat
- Growth plan is capped at 4 users and 1 website, and PRO is capped at 10 users, with extra seats billed separately at $8 to $15/month per additional operator
- Monthly billing costs more than annual: Growth is $49/month monthly versus $39/month annual, and PRO is $99/month monthly versus $79/month annual
Pricing, plan by plan
Acquire
$50/month- Starter$50/month
- Live chat
- Basic co-browse
- Canned responses
- Professional$100/month
- Everything in Starter
- Video chat
- Chatbots
- Enterprise$undefined/month
- Custom features
- Dedicated support
- SLA guarantee
Pure Chat
Free- FreeFree
- Up to 1 agent
- Basic chat
- Premium$50/month
- Unlimited agents
- Advanced features
- Business$100/month
- White-label
- Premium support
Which should you pick?
Choose Acquire if
- You need live chat.
- You work on Web, Ios, Android.
- You also want co-browsing.
Choose Pure Chat if
- You need live chat widget.
- You want to start without paying.
- You work on Web, Mobile app, IOS, Android.
- You also want visitor information.
Questions people ask
- Is Acquire or Pure Chat better?
- Neither clearly leads. Acquire starts at $50/month and Pure Chat at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Acquire or Pure Chat?
- Pure Chat has a free tier; the other does not. Paid plans start at $50/month for Acquire and Free for Pure Chat.
- Does Acquire or Pure Chat run on more platforms?
- Acquire runs on Web, Ios, Android. Pure Chat runs on Web, Mobile app, IOS, Android.
- Can I use Pure Chat for free?
- Yes. Pure Chat has a free tier, so you can try it without paying. Acquire starts at $50/month.
- What is Acquire best used for?
- Acquire is most often used for live chat and messaging on a website or app, omnichannel support across chat, sms, email and voice, video and cobrowsing sessions with customers, routing and slas across a support queue. Of those, live chat and messaging on a website or app and omnichannel support across chat, sms, email and voice are not what Pure Chat is typically brought in for.
- What can Acquire do that Pure Chat cannot?
- Acquire covers Live chat, Co-browsing, Video chat, AI chatbots. Pure Chat covers Live chat widget, Visitor information, Chat transcripts, Department routing. Both handle Salesforce, HubSpot, Web support, Android support.