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Software · head to head

Crisp vs Gorgias

Crisp logo

Crisp

Software

Customer messaging platform for startups and SMBs

From
Free
Rated
-
Full reviewWebsite
Gorgias logo

Gorgias

Software

E-commerce helpdesk built for Shopify

From
$10/month
Rated
-
Full reviewWebsite

The short version

  • Only Crisp has a free tier, so it costs nothing to try first.
  • Each has a real cost: Crisp free tier includes only 2 agents and no AI credits; AI capability requires paid tier; Gorgias helpdesk plans are metered by ticket volume, scaling from 50 to 5,000 tickets a month rather than a flat per-agent fee
  • They diverge on capability: Crisp covers Live chat, Gorgias covers Omnichannel inbox.

Where they differ

Only the attributes on which Crisp and Gorgias actually diverge.

Attributes where Crisp and Gorgias differ
AttributeCrispGorgias
Starting priceFree$10/month
Pricing modelfreemiumusage-based
Free tierYesNo
PlatformsCloud-based SaaSWeb, Ios, Android

Identical on both: user rating (Not yet rated), category (Unknown), founded (2015).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Crisp

  • Live chat
  • Shared inbox
  • Chatbots
  • Knowledge base
  • Video calls
  • CRM
  • Slack
  • WordPress

Only in Gorgias

  • Omnichannel inbox
  • Order management
  • Macros
  • Automation
  • Revenue tracking
  • Self-service
  • BigCommerce
  • Magento

Both cover

  • Shopify
  • GDPR
  • SSL
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Crisp

  • Growing startups needing affordable all-in-one customer support with AI automationnot Gorgias
  • Teams seeking omnichannel support consolidating email, chat, WhatsApp, Messenger, Instagramnot Gorgias

Gorgias

  • E-commerce support teams wanting AI-resolved conversations billed only on successful resolutionsnot Crisp

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Crisp

  • Free tier includes only 2 agents and no AI credits; AI capability requires paid tier
  • Free tier customer profile limit of 100; higher limits require upgrade
  • Omnichannel support and workflow automation excluded from Free and Mini tiers
  • White labelling only available in Plus tier ($295+/month)

Gorgias

  • Helpdesk plans are metered by ticket volume, scaling from 50 to 5,000 tickets a month rather than a flat per-agent fee
  • The AI Agent is billed separately per resolved conversation on every plan rather than included in the flat seat or ticket price

Pricing, plan by plan

Crisp

Free

No published plan breakdown. See the Crisp review.

Gorgias

$10/month
  • Starter$10/month
    • 50 tickets/month
    • 3 user seats
    • Email & social
  • Basic$60/month
    • 300 tickets/month
    • Unlimited users
    • Phone support
  • Pro$360/month
    • 2000 tickets/month
    • Advanced automation
    • Revenue statistics
  • Advanced$900/month
    • 5000 tickets/month
    • Dedicated CSM
    • Custom integrations

Which should you pick?

Choose Crisp if

  • You need live chat.
  • You want to start without paying.
  • You work on Cloud-based SaaS.
  • You also want shared inbox.
Crisp review

Choose Gorgias if

  • You need omnichannel inbox.
  • You work on Web, Ios, Android.
  • You also want order management.
Gorgias review

Questions people ask

Is Crisp or Gorgias better?
Neither clearly leads. Crisp starts at Free and Gorgias at $10/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Crisp or Gorgias?
Crisp has a free tier; the other does not. Paid plans start at Free for Crisp and $10/month for Gorgias.
Does Crisp or Gorgias run on more platforms?
Crisp runs on Cloud-based SaaS. Gorgias runs on Web, Ios, Android.
Can I use Crisp for free?
Yes. Crisp has a free tier, so you can try it without paying. Gorgias starts at $10/month.
What is Crisp best used for?
Crisp is most often used for growing startups needing affordable all-in-one customer support with ai automation, teams seeking omnichannel support consolidating email, chat, whatsapp, messenger, instagram. Of those, growing startups needing affordable all-in-one customer support with ai automation and teams seeking omnichannel support consolidating email, chat, whatsapp, messenger, instagram are not what Gorgias is typically brought in for.
What can Crisp do that Gorgias cannot?
Crisp covers Live chat, Shared inbox, Chatbots, Knowledge base. Gorgias covers Omnichannel inbox, Order management, Macros, Automation. Both handle Shopify, GDPR, SSL, Web support.
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