Softwr

Live Chat · head to head

Crisp vs Smartsupp

Crisp logo

Crisp

Live Chat

Customer messaging platform for startups and SMBs

From
Free
Rated
-
Full reviewWebsite
Smartsupp logo

Smartsupp

Live Chat

Live chat with advanced visitor tracking and co-browsing

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Crisp free tier limited to 2 seats and 100 customer profiles; Smartsupp free tier limited to 25 conversations per month and 14-day history
  • They diverge on capability: Crisp covers Live chat, Smartsupp covers Live chat messaging.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Crisp and Smartsupp actually diverge.

Attributes where Crisp and Smartsupp differ
AttributeCrispSmartsupp
Pricing modelfreemiumsubscription
PlatformsCloud-based SaaSWeb, Mobile app, IOS, Android
Founded20152012

Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated), category (Live Chat).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Crisp

  • Live chat
  • Shared inbox
  • Chatbots
  • Knowledge base
  • Video calls
  • CRM
  • WordPress
  • Segment

Only in Smartsupp

  • Live chat messaging
  • Co-browsing
  • Visitor tracking
  • Heatmaps
  • API
  • Mobile app support
  • IOS support

Both cover

  • Slack
  • Shopify
  • Zapier
  • Web support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Crisp

  • Customer service and support automationnot Smartsupp
  • Chat and omnichannel messagingnot Smartsupp
  • Chatbot and AI conversation managementnot Smartsupp
  • Customer profile and ticket managementnot Smartsupp
  • Team collaboration on customer communicationnot Smartsupp

Smartsupp

  • Small teams wanting a bundled live chat and low-volume AI agent starting under $20/monthnot Crisp

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Crisp

  • Free tier limited to 2 seats and 100 customer profiles
  • Additional agents cost $10/month per seat beyond included seats
  • Customer profile limits increase with each tier; 5,000 (Mini) to 200,000 (Plus)
  • Enterprise pricing requires contacting sales

Smartsupp

  • Free tier limited to 25 conversations per month and 14-day history
  • Annual billing required for best pricing (up to 30% savings)
  • Operator limits scale with plan tier

Pricing, plan by plan

Crisp

Free
  • FreeFree
    • 2 seats
    • Website chat widget
    • Shared inbox
  • Mini$45/month
    • 4 seats
    • ~$5 AI credits (around 90 automated conversations)
    • Shared email inbox
  • Essentials$95/month
    • 10 seats
    • ~$25 AI credits (around 450 automated conversations)
    • Omnichannel inbox
  • Plus$295/month
    • 20+ seats
    • ~$75 AI credits (around 1,350 automated conversations)
    • Unlimited task automations

Smartsupp

Free
  • FreeFree
    • 1 operator
    • 25 conversations per month
    • 14-day conversation history
  • Solo$17/month
    • 1 operator
    • Unlimited conversations
    • All channels including email
  • Plus$25/month
    • 3 operators
    • Unlimited conversations
    • Automation workflows
  • Expert$83/month
    • 5+ operators
    • Unlimited conversations
    • Premium support

Which should you pick?

Choose Crisp if

  • You need live chat.
  • You want to start without paying.
  • You work on Cloud-based SaaS.
  • You also want shared inbox.
Crisp review

Choose Smartsupp if

  • You need live chat messaging.
  • You want to start without paying.
  • You work on Web, Mobile app, IOS, Android.
  • You also want co-browsing.
Smartsupp review

Questions people ask

Is Crisp or Smartsupp better?
Neither clearly leads. Crisp starts at Free and Smartsupp at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Crisp or Smartsupp?
Crisp starts at Free and Smartsupp at Free.
Does Crisp or Smartsupp run on more platforms?
Crisp runs on Cloud-based SaaS. Smartsupp runs on Web, Mobile app, IOS, Android.
Can I use Crisp for free?
Both have a free tier, so you can try either at no cost before committing.
What is Crisp best used for?
Crisp is most often used for customer service and support automation, chat and omnichannel messaging, chatbot and ai conversation management, customer profile and ticket management. Of those, customer service and support automation and chat and omnichannel messaging are not what Smartsupp is typically brought in for.
What can Crisp do that Smartsupp cannot?
Crisp covers Live chat, Shared inbox, Chatbots, Knowledge base. Smartsupp covers Live chat messaging, Co-browsing, Visitor tracking, Heatmaps. Both handle Slack, Shopify, Zapier, Web support.

Answered from the vendors’ own pages

Crisp: How much does Crisp cost?

Crisp offers a free plan ($0/month for 2 seats), Mini ($45/month for 4 seats), Essentials ($95/month for 10 seats), Plus ($295/month for 20+ seats), and Enterprise (custom pricing).

Source
Smartsupp: How much does Smartsupp cost?

Smartsupp offers a free plan for up to 25 conversations monthly. Paid plans start at $17/month for Solo (annual: $204/year), $25/month for Plus, and $83/month for Expert. Enterprise plans start at $280/month with custom features and annual billing offers up to 30% savings.

Source
Crisp: Is there a free version of Crisp?

Yes, Crisp Free includes 2 seats, website chat widget, shared inbox, and mobile/desktop apps with a 100 customer profile limit and no AI credits.

Source
Smartsupp: What is included in Smartsupp's free tier?

Smartsupp's free tier includes 1 operator, up to 25 conversations per month, 14-day conversation history, and basic channel support. All paid plans offer unlimited conversations and advanced features including AI-powered reply assists.

Source
Crisp: What are AI credits in Crisp?

AI credits power automated conversations. Mini plan includes ~$5 credits (90 conversations), Essentials includes ~$25 credits (450 conversations), Plus includes ~$75 credits (1,350 conversations).

Source
Smartsupp: What payment options and currencies does Smartsupp support?

Smartsupp accepts monthly or annual billing with annual subscriptions providing up to 30% savings. The platform supports multiple currencies including CZK, EUR, USD, and PLN. A 14-day free trial is available for paid plans with no credit card required initially.

Source
Crisp: Does Crisp charge per additional agent?

Yes, additional agents beyond included seats cost $10/month per person. Free plan includes 2 seats; additional seats available on paid plans.

Source
Share

Related pages

More on Crisp

More on Smartsupp

Keep looking

Other head to heads