Softwr

Software · head to head

Acquire vs Chatra

Acquire logo

Acquire

Software

Conversational customer engagement platform

From
$50/month
Rated
-
Full reviewWebsite
Chatra logo

Chatra

Software

Live chat and CRM software for customer engagement

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Chatra has a free tier, so it costs nothing to try first.
  • Each has a real cost: Acquire pricing is not published on any tier; Chatra free plan is capped at 5 chats per month and one agent seat
  • They diverge on capability: Acquire covers Live chat, Chatra covers Live chat messaging.

Where they differ

Only the attributes on which Acquire and Chatra actually diverge.

Attributes where Acquire and Chatra differ
AttributeAcquireChatra
Starting price$50/monthFree
Pricing modelsubscriptionfreemium
Free tierNoYes
PlatformsWeb, Ios, AndroidWeb, Mobile app, IOS, Android
Founded20152010

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Acquire

  • Live chat
  • Co-browsing
  • Video chat
  • AI chatbots
  • Screen sharing
  • Knowledge base
  • Salesforce
  • Zendesk

Only in Chatra

  • Live chat messaging
  • CRM functionality
  • Visitor tracking
  • Chat history
  • Shopify
  • Zapier
  • API
  • Mobile app support

Both cover

  • Slack
  • Web support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Acquire

  • Live chat and messaging on a website or appnot Chatra
  • Omnichannel support across chat, SMS, email and voicenot Chatra
  • Video and cobrowsing sessions with customersnot Chatra
  • Routing and SLAs across a support queuenot Chatra
  • Call deflection from phone into digital channelsnot Chatra

Chatra

  • Small teams starting on live chat with a hard free-tier chat limit before needing to upgradenot Acquire

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Acquire

  • Pricing is not published on any tier
  • Aimed at enterprise and mid-market support organisations rather than small teams

Chatra

  • Free plan is capped at 5 chats per month and one agent seat
  • Essential and Pro tiers are billed per agent seat at $31/month and $41/month (or $25/month and $33/month if billed yearly), so cost rises directly with headcount

Pricing, plan by plan

Acquire

$50/month
  • Starter$50/month
    • Live chat
    • Basic co-browse
    • Canned responses
  • Professional$100/month
    • Everything in Starter
    • Video chat
    • Chatbots
  • Enterprise$undefined/month
    • Custom features
    • Dedicated support
    • SLA guarantee

Chatra

Free
  • FreeFree
    • Live chat
    • Basic CRM
    • 1 agent
  • Starter$15/month
    • Unlimited agents
    • Advanced CRM
  • Business$49/month
    • Priority support
    • Custom branding

Which should you pick?

Choose Acquire if

  • You need live chat.
  • You work on Web, Ios, Android.
  • You also want co-browsing.
Acquire review

Choose Chatra if

  • You need live chat messaging.
  • You want to start without paying.
  • You work on Web, Mobile app, IOS, Android.
  • You also want crm functionality.
Chatra review

Questions people ask

Is Acquire or Chatra better?
Neither clearly leads. Acquire starts at $50/month and Chatra at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Acquire or Chatra?
Chatra has a free tier; the other does not. Paid plans start at $50/month for Acquire and Free for Chatra.
Does Acquire or Chatra run on more platforms?
Acquire runs on Web, Ios, Android. Chatra runs on Web, Mobile app, IOS, Android.
Can I use Chatra for free?
Yes. Chatra has a free tier, so you can try it without paying. Acquire starts at $50/month.
What is Acquire best used for?
Acquire is most often used for live chat and messaging on a website or app, omnichannel support across chat, sms, email and voice, video and cobrowsing sessions with customers, routing and slas across a support queue. Of those, live chat and messaging on a website or app and omnichannel support across chat, sms, email and voice are not what Chatra is typically brought in for.
What can Acquire do that Chatra cannot?
Acquire covers Live chat, Co-browsing, Video chat, AI chatbots. Chatra covers Live chat messaging, CRM functionality, Visitor tracking, Chat history. Both handle Slack, Web support, Android support.
ShareXLinkedInRedditWhatsAppEmail

Related pages

More on Acquire

More on Chatra

Keep looking

Other head to heads