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Crisp
Customer messaging platform for startups and SMBs
As of 30 August 2026, Crisp has a free plan and paid plans start at $45/month. Crisp is an all-in-one business messaging platform that centralizes teams around a shared inbox. Softwr lists it under Live Chat. Crisp is made by Crisp IM SARL, launched in 2015, available on Web.
Overview
What Crisp does
Crisp is an all-in-one business messaging platform that centralizes teams around a shared inbox. It combines live chat, chatbots, knowledge base, and CRM features.
What people use it for
- Customer service and support automation
- Chat and omnichannel messaging
- Chatbot and AI conversation management
- Customer profile and ticket management
- Team collaboration on customer communication
Related searches
The honest half
Where it falls short
Concrete and checkable, so you can decide whether any of them matter to you. This is the half of a review a vendor will not write about Crisp.
- Free tier limited to 2 seats and 100 customer profiles
- Additional agents cost $10/month per seat beyond included seats
- Customer profile limits increase with each tier; 5,000 (Mini) to 200,000 (Plus)
- Enterprise pricing requires contacting sales
Cross-shopped
What people choose instead of Crisp
Each pairing was judged by two reviewers asking whether a buyer would genuinely weigh the two against each other. The ones that failed were deleted rather than published.
- CrispvsZendesk Sunshine Conversations
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- CrispvsBotpress
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- CrispvsGoogle Dialogflow
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Pricing
What Crisp costs
Taken from the vendor's own pricing page. Prices move, so check before you buy.
Free
Free
- 2 seats
- Website chat widget
- Shared inbox
- Mobile and desktop apps
- 100 customer profiles maximum
Mini
$45 /mo
- 4 seats
- ~$5 AI credits (around 90 automated conversations)
- Shared email inbox
- Shortcuts and chat triggers
- 5,000 customer profiles maximum
Essentials
$95 /mo
- 10 seats
- ~$25 AI credits (around 450 automated conversations)
- Omnichannel inbox
- Workflow automation
- AI chatbot and knowledge base
- 50,000 customer profiles maximum
Plus
$295 /mo
- 20+ seats
- ~$75 AI credits (around 1,350 automated conversations)
- Unlimited task automations
- Ticketing system
- White labeling
- 100+ integrations
Enterprise
On request
- Custom pricing
- Dedicated onboarding
- SLAs included
Capabilities
Features
Live chat
Shared inbox
Chatbots
Knowledge base
Video calls
CRM
Slack
Integration with Slack
WordPress
Integration with WordPress
Shopify
Integration with Shopify
Zapier
Integration with Zapier
Segment
Integration with Segment
GDPR
GDPR security feature
Answered, with sources
Questions people ask
Each answer names the page it came from, so you can check it rather than take our word for it.
How much does Crisp cost?
Crisp offers a free plan ($0/month for 2 seats), Mini ($45/month for 4 seats), Essentials ($95/month for 10 seats), Plus ($295/month for 20+ seats), and Enterprise (custom pricing).
SourceIs there a free version of Crisp?
Yes, Crisp Free includes 2 seats, website chat widget, shared inbox, and mobile/desktop apps with a 100 customer profile limit and no AI credits.
SourceWhat are AI credits in Crisp?
AI credits power automated conversations. Mini plan includes ~$5 credits (90 conversations), Essentials includes ~$25 credits (450 conversations), Plus includes ~$75 credits (1,350 conversations).
SourceDoes Crisp charge per additional agent?
Yes, additional agents beyond included seats cost $10/month per person. Free plan includes 2 seats; additional seats available on paid plans.
SourceBehind it
Who makes Crisp
- Company
- Crisp IM SARL
- Based in
- Nantes, France
Keep looking
Where to go from Crisp
- Crisp alternativesEvery product people weigh against it
- Crisp pricingPlans, floors and what the tiers exclude
- Crisp badgesWhich rules it meets, and the figure behind each
- All Live Chat softwareThe full category
- Best Live Chat softwareThe shortlist, and how it was cut
Best Live Chat software for
Compare Crisp with
- Tidio
- Pure Chat
- Chatra
- Freshchat
- Zendesk Sunshine Conversations
- Bold360
- HubSpot Live Chat
- LiveChat
- Olark
- Jivochat
- Kayako
- LivePerson
- Gorgias
- Rasa
- Yellow.ai
- HubSpot Live Chat
- LiveChat
- Olark
Other Live Chat software
Omnichannel messaging and customer engagement platform
9 researched notes
Softwr does not host reviews and shows no star rating for Crisp, because a rating we did not collect is not ours to publish. What is here is the pricing and platform detail from the vendor’s own pages, limitations we could state concretely, and alternatives a reviewer confirmed people weigh against it. Tell us if any of it is wrong.
More on Crisp
Crisp alternatives
What people switch to, and what they give up
Crisp pricing
Every tier, and where the cost actually lands
Compare Crisp
Put it head to head with anything we hold
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