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Live Chat & Chatbots · head to head

Comm100 vs Crisp

Comm100 logo

Comm100

Live Chat & Chatbots

Enterprise omnichannel customer engagement

From
$29/month
Rated
-
Full reviewWebsite
Crisp logo

Crisp

Live Chat & Chatbots

Customer messaging platform for startups and SMBs

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Crisp has a free tier, so it costs nothing to try first.
  • Each has a real cost: Comm100 screen sharing, agent shift management and custom reporting are excluded from both published plans and require the unpriced Ultra tier; Crisp free tier includes only 2 agents and no AI credits; AI capability requires paid tier
  • They diverge on capability: Comm100 covers Ticketing, Crisp covers Shared inbox.

Where they differ

Only the attributes on which Comm100 and Crisp actually diverge.

Attributes where Comm100 and Crisp differ
AttributeComm100Crisp
Starting price$29/monthFree
Pricing modelsubscriptionfreemium
Free tierNoYes
PlatformsWeb, Ios, AndroidCloud-based SaaS
Founded20092015

Identical on both: user rating (Not yet rated), category (Live Chat & Chatbots).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Comm100

  • Ticketing
  • Audio/video chat
  • Social messaging
  • Salesforce
  • Zendesk
  • Microsoft Dynamics
  • SAP
  • Oracle

Only in Crisp

  • Shared inbox
  • Video calls
  • CRM
  • Slack
  • WordPress
  • Shopify
  • Zapier
  • Segment

Both cover

  • Live chat
  • Chatbots
  • Knowledge base
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Comm100

  • Live chat and messaging support with agent routingnot Crisp
  • Running chat campaigns and AI assisted support on a websitenot Crisp

Crisp

  • Growing startups needing affordable all-in-one customer support with AI automationnot Comm100
  • Teams seeking omnichannel support consolidating email, chat, WhatsApp, Messenger, Instagramnot Comm100

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Comm100

  • Screen sharing, agent shift management and custom reporting are excluded from both published plans and require the unpriced Ultra tier
  • The Startup plan at $39 per agent per month excludes chat routing and audio video chat
  • Every AI product is a separate add on quoted by sales rather than included in a plan
  • Pricing is per agent, so cost scales with headcount rather than conversation volume

Crisp

  • Free tier includes only 2 agents and no AI credits; AI capability requires paid tier
  • Free tier customer profile limit of 100; higher limits require upgrade
  • Omnichannel support and workflow automation excluded from Free and Mini tiers
  • White labelling only available in Plus tier ($295+/month)

Pricing, plan by plan

Comm100

$29/month
  • Team$29/month
    • Live chat
    • Basic routing
    • Reports
  • Business$59/month
    • Omnichannel
    • AI chatbot
    • Custom fields
  • Enterprise$undefined/month
    • On-premise option
    • Advanced security
    • Custom SLA

Crisp

Free

No published plan breakdown. See the Crisp review.

Which should you pick?

Choose Comm100 if

  • You need ticketing.
  • You work on Web, Ios, Android.
  • You also want audio/video chat.
Comm100 review

Choose Crisp if

  • You need shared inbox.
  • You want to start without paying.
  • You work on Cloud-based SaaS.
  • You also want video calls.
Crisp review

Questions people ask

Is Comm100 or Crisp better?
Neither clearly leads. Comm100 starts at $29/month and Crisp at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Comm100 or Crisp?
Crisp has a free tier; the other does not. Paid plans start at $29/month for Comm100 and Free for Crisp.
Does Comm100 or Crisp run on more platforms?
Comm100 runs on Web, Ios, Android. Crisp runs on Cloud-based SaaS.
Can I use Crisp for free?
Yes. Crisp has a free tier, so you can try it without paying. Comm100 starts at $29/month.
What is Comm100 best used for?
Comm100 is most often used for live chat and messaging support with agent routing, running chat campaigns and ai assisted support on a website. Of those, live chat and messaging support with agent routing and running chat campaigns and ai assisted support on a website are not what Crisp is typically brought in for.
What can Comm100 do that Crisp cannot?
Comm100 covers Ticketing, Audio/video chat, Social messaging, Salesforce. Crisp covers Shared inbox, Video calls, CRM, Slack. Both handle Live chat, Chatbots, Knowledge base, Web support.
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Related pages

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